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ITIL® 4 Specialist: Monitor, Support and Fulfil Courses

ITIL 4 Specialist: Monitor, Support and Fulfil certification training courses and exams based on ITIL framework and ITIL 4 practices


Summary of Topics

Availability and prices of ITIL® 4 Specialist: Monitor, Support and Fulfil courses

ITIL® 4 Specialist: Monitor, Support and Fulfil online courses with exam

In this showcase you will find a selection of online courses and exams concerning ITIL® 4 Specialist: Monitor, Support and Fulfil within ITIL 4 Edition qualification scheme.It is also possible to take the course and exam for each individual ITIL practice: Incident Management, Service Desk, Problem Management, Service Request Management e Monitoring and Event Management. If you do not see a specific ITIL 4 Monitor, Support and Fulfil course or ITIL 4 Monitor, Support and Fulfil exam, please contact us.

ITIL® 4 Specialist: Monitor, Support and Fulfil retake exams

Didn't you pass your ITIL 4 Specialist: Monitor, Support and Fulfil exam? You can purchase the Retake exam for a lower price.
In this showcase you will be able to purchase the ITIL 4 Monitor, Support and Fulfil online retake exams.

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
 
ITIL AXELOS PeopleCert ATO

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

 

What is ITIL 4 Specialist: Monitor, Support and Fulfil qualification?

ITIL 4 Specialist: Monitor, Support, and Fulfil is a batch of the ITIL 4 Practice Manager modules that helps individuals in showcasing their comprehension and implementation of the principles encompassed in the five ITIL Management Practices, maximizing value at both strategic and operational levels. These practices include ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, and ITIL 4 Problem Management Practice.

 

 

What is ITIL 4 Specialist: Monitor, Support and Fulfil useful for?

ITIL 4 Specialist: Monitor, Support, and Fulfil is aimed at IT professionals who aspire to take their career to the next level. This ITIL certification is designed to equip individuals with the skills and knowledge required to ensure operational excellence by monitoring vital performance indicators, providing support to the service value chain, and fulfilling end-to-end service delivery. Obtaining this certification is a testament to an individual's dedication to achieving operational efficiency, delivering value to customers, and contributing to the growth of their organization.

 

Which are the Practices included in ITIL 4 Specialist: Monitor, Support and Fulfil batch?

ITIL 4 Specialist: Monitor, Support and Fulfil is one of the three batches of ITIL 4 Practice Manager (ITIL PM) stream. It is composed of five modules, each one based on an individual ITIL practice.

ITIL 4 Practitioner: Incident Management

This practice module caters to IT professionals dedicated to reducing the adverse effects of incidents by promptly reinstating regular service operations.
Order your ITIL Incident Management certification exam now and study from the official PeopleCert material.

ITIL 4 Practitioner: Monitoring and Event Management

The ITIL 4 Practitioner: Monitoring and Event Management practice module caters to IT professionals seeking to systematically scrutinize services and service components while documenting, reporting, and addressing chosen state changes recognized as events.
Order your ITIL Monitoring and Event Management certification exam now and study from the official PeopleCert material.

ITIL 4 Practitioner: Problem Management

The ITIL 4 Practitioner: Problem Management practice module targets IT professionals aiming to decrease the probability and consequences of incidents by pinpointing both existing and potential causes of incidents, as well as managing workarounds and known errors.
Order your ITIL Problem Management certification exam now and study from the official PeopleCert material.

ITIL 4 Practitioner: Service Desk

The ITIL 4 Practitioner: Service Desk practice module targets IT professionals aiming to demonstrate and validate their expertise in this particular practice area. The Service Desk serves as the liaison between service providers and users. The effective establishment and implementation of this practice can significantly impact user experience, customer satisfaction, and the overall success of service relationships.
Order your ITIL Service Desk certification exam now and study from the official PeopleCert material.

ITIL 4 Practitioner: Service Request Management

The ITIL 4 Practitioner: Service Request Management practice module is designed for IT professionals who aim to uphold the agreed-upon quality of a service by effectively and user-friendly addressing all predefined, user-initiated service requests.
Order your ITIL Service Request Management certification exam now and study from the official PeopleCert material.

 

 

How to achieve the ITIL 4 Specialist: Monitor, Support and Fulfil certification?

 

 

In order to achieve this qualification, candidates should take and pass all the five ITIL 4 Practitioner exams included in the batch.
Alternatively, candidates can opt for taking the ITIL 4 Specialist: Monitor, Support and Fulfil combined exam, which allows to cover five ITIL Practices passing just one exam instead of 5. In this case, candidates will have to take just one certification exam of 90 minutes instead of five single exams of 30 minutes each.

Once obtained ITIL 4 Monitor, Support and Fulfil certification, candidates should obtain ITIL 4 Specialist: Create, Deliver and Support in order to achieve the ITIL 4 Practice Manager (ITIL 4 PM) designation.

In order to access all of these exams, candidates must own the ITIL 4 Foundation certificate.

 

Learning Digital Assistant for ITIL 4 courses

iLEARN has introduced its brand-new service, the Learning Digital Assistant, a study support service that aids you in learning the content for all ITIL 4 certifications, thanks to the integration of Artificial Intelligence into our eLearning platform. Add it to your course by selecting it as an option during the purchase of your ITIL package, or purchase it by selecting the product in the showcase at the beginning of this page.

Discover all the details about your new virtual personal guide for ITIL 4 training.

 

How to prepare for ITIL 4 Specialist: Monitor, Support and Fulfil exams?

Candidates can prepare for the exams in different ways, thanks to iLEARN training packages.

iLEARN provides a Self-study ITIL 4 Monitor, Support and Fulfil course for each of the module available in ITIL 4 Monitor, Support and Fulfil batch. These packages include:

  • Official manual in digital format
  • PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, to be used for self-study
  • 2 official PeopleCert sample papers
  • Online asynchronous coaching with an accredited trainer for 120 days*
  • A Two, four, or eight hours coaching session with an accredited trainer (optional service).

* Asynchronous coaching with an accredited trainer is provided to support learners’ understanding of the Peoplecert Official Training Materials.  Level of contact will vary in accordance with the candidate’s learning requirements. However, there is minimally one communication between the trainer and the learner to ensure that the learner understands how to navigate the course materials and agree to any plans for coaching interactions. The language of the coaching is English.

Candidates may also decide to add 2 or 4 hours of remote coaching with an accredited trainer to better prepare for the final certification exam.

iLEARN makes available also the ITIL 4 Specialist: Monitor, Support and Fulfil Combined online course, covering the 5 ITIL 4 Practitioner courses included in the batch.

Otherwise, candidates can attend an ITIL 4 Practitioner or a ITIL 4 Specialist: Monitor, Support and Fulfil Combined training in a virtual classroom or in classroom on scheduled dates or in-house.
The options available are listed at the top of this page and you can directly choose and purchase your preferred one from there.

Earn PDUs with ITIL 4 MSF courses

Our ITIL 4 MSF training course can provide 21 Professional Development Units (PDUs) for holders of PMI certifications who need credits for their maintenance.

Here below you can find more details about the PDUs allocation for the ITIL 4 Specialist: Monitor, Support and Fulfil course:

  • Ways of Working (Technical): 15
  • Power Skills (Leadership): 3
  • Business Acumen (Strategic): 3

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout. The PDUs are earned by following the course even if the certification exam is not successful.

Visit this page for more information about PDUs and how to claim them to maintain your PMI qualifications.

 

Details about ITIL 4 Specialist: Monitor, Support and Fulfil courses

Objectives

  • Outline the fundamental ideas, values, principles, and challenges associated with ITIL 4's five management practices
  • Guarantee that stakeholders grasp both the strategic and operational necessities for value co-creation and attaining business objectives
  • Incorporate the practices into the organization's value streams
  • Comprehend the connections and collaborative potential among these five practices
  • Utilize metrics and success factors of the practices to enhance performance
  • Evaluate, measure, and cultivate the proficiency of the different practices by employing the ITIL Maturity Model.

Who it is aimed at

  • Individuals seeking to enhance their Service Management experience
  • Current and aspiring ITSM managers
  • ITSM practitioners engaged in the operation of IT-supported and digital products and services, holding responsibility for comprehensive service delivery
  • Professionals aiming to demonstrate and authenticate their expertise in the particular practice area

Contents

ITIL 4 Specialist: Monitor, Support and Fulfil training courses will provide an in-depth understanding of the subsequent five ITIL® 4 Practices:

  • Service Desk
  • Incident Management
  • Problem Management
  • Service Request Management
  • Monitoring & Event Management

Prerequisites

In order to access any of the ITIL 4 Specialist: Monitor, Support and Fulfil modules, candidates must hold an ITIL 4 Foundation certificate.

In order to access the exam, it is mandatory to have attended an accredited training course.
By ordering our ITIL 4 Monitor, Support and Fulfil or ITIL 4 Practitioner self-study packages you will be eligible to take the related final certification exam, covering all the requisites imposed by PeopleCert.

Duration

  • Self-study course duration: 12 months available to download the self-study material
  • Classroom/distant course duration:
    • Individual ITIL 4 Practitioner duration: 1 day
    • Combined course duration: 3 days

Our e-learning platform is optimized for access via web browsers, including mobile!

Accreditation

PeopleCert

Courses languages

English

Teacher language

English

Material course language

English

Exam type

Online

Certification

ITIL® 4 Specialist: Monitor, Support and Fulfil official certificate

This certification is subject to the PeopleCert Continuing Development Programme.
Find out how and when to renew your certification.

Certificate type

Online, Paper

Exam language

English

Exam format

ITIL® 4 Specialist: Monitor, Support and Fulfil Combined exam:

  • Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
  • Closed book
  • 60 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 39/60 marks - 65%

ITIL® 4 Practitioner exams (details are the same for any individual module):

  • Duration of 30 minutes (25% extra time for candidates taking the exam in a language other than their native language)
  • Closed book
  • 20 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 13/20 marks - 65%

Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

 

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.