In this showcase you will find a selection of training courses and exams in the APMG ISO/IEC 20000 Practitioner context.
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ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It establishes the requirements and provides the details to implement an effective Service Management System required to deliver high quality IT services, together with guidance on how to demonstrate compliance to the standard.
Candidates will learn to apply the content of the ISO/IEC 20000 standard within an organization. TheISO/IEC 20000 Practitioner certification is automatically achieved after passing the APMG ISO/IEC 20000 Practitioner exam. TheISO/IEC 20000 Practitioner course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.
At ISO/IEC 20000 Practitioner level the candidate should understand and be able to apply the content of the ISO/IEC 20000 standard within currently certified organizations or those considering certification.
The course prepares the participants for the exam APMG ISO/IEC Practitioner certificate in IT Service Management.
Here below you can read the course sheet with information about ISO/IEC 20000 Practitioner course.