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FitSM® Foundation Courses

Availability and prices of FitSM® Foundation courses

FitSM Foundation online courses (e-learning)

In this showcase you will find a selection of training courses and exams concerning FitSM Foundation within FitSM qualification scheme. 
If you do not see a specific FitSM Foundation course or FitSM Foundation exam, please contact us.

FitSM Foundation online exam

In this showcase you will be able to purchase the FitSM Foundation exam voucher only to take the online exam on APMG-International portal, in complete autonomy, 24 hours a day.

FitSM Foundation distance - live virtual courses calendar

In this showcase you will find the next available dates for FitSM® Foundation online courses (live virtual sessions) with certification exam. These courses are provided via web-conference in real time by our accredited trainers. The FitSM® Foundation certification exam will be taken online on APMG-International portal. 

iLEARN is an ATO (Accredited Training Organization) 
of APMG-International for the FitSM® courses
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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.


FitSM® Foundation allows candidates to certify their ability in implementing effective, fundamental IT service management processes.



FitSM® Foundation certification provides the basics of service management with a focus on the most important processes to ensure smooth IT operations. FitSM was designed to be compatible with the ISO/IEC 20000-1 standard (requirements for a service management system) and the IT Infrastructure Library (ITIL).

Although the FitSM process model, requirements, recommended activities and role model are designed to be lightweight, FitSM can also be used as a first step toward a “full” ITSM implementation, for example, by applying ITIL good practices and/or aiming for compliance with ISO/IEC 20000-1.



This FitSM® Foundation course aims to provide the basic IT service management concepts and terms (based on FitSM-0), outline the purpose and structure of FitSM standards and their relationship to other standards and understand the process framework underlying FitSM and requirements defined within it.


Here below you can read the course sheet with all the information about the FitSM® Foundation training course.


Individuals attending this course will learn:

  • The basic IT service management concepts and terms
  • The purpose and structure of FitSM standards – plus their relationship to other standards
  • The process framework underpinning FitSM
  • The requirements defined in FitSM – enabling you to adopt implementation more quickly and efficiently

Who it is aimed at

  • All individuals involved in the provisioning of IT services.
  • Candidates who wish to progress to advanced level of the qualification and certification scheme.


  • Basic IT service management concepts and terms (based on FitSM-0)
  • Purpose and structure of FitSM standards and their relationship to other standards
  • Process framework underlying FitSM
  • Requirements defined in FitSM-1


There are no prerequisites in order to access the FitSM® Foundation course and exam.


  • Classroom/distant live course duration: 2 days 
  • Online course (e-learning/self-paced delivery option) durations (possibility to choose among different packages):
    • 30 days access to the platform
    • 1 year access to the platform



Courses languages


Teacher language


Material course language


Exam type



FitSM® Foundation official certificate

Certificate type


Exam language

English, French, Portuguese

Exam format

  • 30 minutes duration
  • Closed book exam. No aids are allowed
  • 20 multiple choice questions (four possible answers for each question, one correct answer per question)
  • At least 65% correct answers (13 out of 20) are required to pass the examination
Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link:

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us ( so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  


Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.