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ISO/IEC 20000 Courses

ISO/IEC 20000 training courses provided by iLEARN


APMG ISO/IEC 20000 Foundation APMG ISO/IEC 20000 Practitioner APMG ISO/IEC 20000 Auditor

Availability and prices of ISO/IEC 20000 courses

ISO/IEC 20000 online course with exam

In this showcase you will find a selection of training courses and exams in the ISO/IEC 20000 context. 
If you do not see the course or exam you want, please contact us.

ISO/IEC 20000 online exam

In this showcase you will be able to purchase the ISO/IEC 20000 exam voucher only to take the online exams on APMG-International portal, in complete autonomy, 24 hours a day.

iLEARN is an ATO (Accredited Training Organization) 
of APMG-International for ISO/IEC 20000 courses
 
ISO 20000 Logo

For an online verification of accreditments, do a research with ICONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

 

ISO/IEC 20000 is recognized as the first international standard for IT service management, which states the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS. The standard includes two main parts which enable IT service providers to identify methods to develop the quality of the services they deliver to their clients, both internally and externally whereby:

  • Part 1 specifies the requirements for developing and implementing an IT Service Management System and;
  • Part 2 includes guidance on the application of service management systems within the scope of ISO/IEC 20000-1.
WHY IS IT SERVICE MANAGEMENT IMPORTANT FOR YOU?

Build up your skills and help your organization to successfully undergo the ISO/IEC 20000 procedures and the implementation of an effective IT service management system. When implementing an effective ISO/IEC 20000 you demonstrate your ability to design, deliver and improve the services. ISO/IEC 20000 certificate demonstrates your determination to achieve a certain level of professionalism and trustworthiness.

BENEFITS OF ISO/IEC 20000 IT SERVICE MANAGEMENT

The benefits that you will gain upon the successful completion of ISO/IEC 20000 certification include the following:

  • Improved credibility
  • Increased client satisfaction
  • Increased comprehension of business objectives
  • Improved brand reputation
  • Development of new capabilities
  • Leveraged ITIL experience
  • Increased ability to plan and control
  • Reducing response time
  • Decreased incidents
  • Creates a culture of continuous improvement
  • Gain competitive advantage
ISO/IEC 20000 CERTIFICATION PATHWAY

The APM Group holds and manages an ISO/IEC 20000 certification scheme for organisations that want to get certified against the standard and a professional qualification scheme, both previously managed by itSMF.

The professional qualification scheme is divided into three levels (Foundation, Practitioner, Auditor), with a course and exam available for each one:

PDU - ISO/IEC 20000 CERTIFICATION PATHWAY

Our ISO/IEC 20000 training courses can provide Professional Development Units (PDUs) through an auto-declaration procedure on PMI’s portal. Here below you can find more details about the PDUs allocation for each level of the ISO/IEC 20000 certification pathway:

To learn more about the PDUs allocation according to the PMI Talent Triangle and to discover all of our online training courses and exam packages for each certification level, click on one of the links above.

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.

For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.

ILEARN OFFER

iLEARN offers all levels in the following ways:

  • Classic
    • on pre-scheduled dates (traditional classroom training on iLEARN premises)
    • in-house (traditional classroom training scheduled based on client needs and at customer's or iLEARN premises)
  • Distant-learning (following a remote classroom by means of a webconference)

Foundation level is also available in the following modality:

  • E-learning (training provided through our online learning management system from anywhere and anytime)
USEFUL LINKS

Our e-learning platform is optimized for access via web browers, including mobile!

Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

 

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.