In this showcase you will find a selection of training courses and exams in the ISO/IEC 20000 context.
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ISO/IEC 20000 is recognized as the first international standard for IT service management, which states the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS. The standard includes two main parts which enable IT service providers to identify methods to develop the quality of the services they deliver to their clients, both internally and externally whereby:
Build up your skills and help your organization to successfully undergo the ISO/IEC 20000 procedures and the implementation of an effective IT service management system. When implementing an effective ISO/IEC 20000 you demonstrate your ability to design, deliver and improve the services. ISO/IEC 20000 certificate demonstrates your determination to achieve a certain level of professionalism and trustworthiness.
The benefits that you will gain upon the successful completion of ISO/IEC 20000 certification include the following:
The APM Group holds and manages an ISO/IEC 20000 certification scheme for organisations that want to get certified against the standard and a professional qualification scheme, both previously managed by itSMF.
The professional qualification scheme is divided into three levels (Foundation, Practitioner, Auditor), with a course and exam available for each one:
iLEARN offers all levels in the following ways:
Foundation level is also available in the following modality:
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