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ISO/IEC 20000 is recognized as the first international standard for IT service management, which states the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS. The standard includes two main parts which enable IT service providers to identify methods to develop the quality of the services they deliver to their clients, both internally and externally whereby:
Build up your skills and help your organization to successfully undergo the ISO/IEC 20000 procedures and the implementation of an effective IT service management system. When implementing an effective ISO/IEC 20000 you demonstrate your ability to design, deliver and improve the services. ISO/IEC 20000 certificate demonstrates your determination to achieve a certain level of professionalism and trustworthiness.
The benefits that you will gain upon the successful completion of ISO/IEC 20000 certification include the following:
iLEARN offers two different certification pathways for ISO/IEC 20000.
The APM Group holds and manages an ISO/IEC 20000 certification scheme for organisations that want to get certified against the standard and a professional qualification scheme, both previously managed by itSMF.
The professional qualification scheme is divided into three levels (Foundation, Practitioner, Auditor), with a course and exam available for each one:
The ISO/IEC 20000 PECB training courses are run by accredited ISO/IEC 20000 teachers and they are designed based on solid experiences in the implementation of IT Service Management Systems based on the standard in organisations of all sizes and sectors.
The professional qualification scheme is divided into four levels (Foundation, Practitioner, Lead Implementer, Lead Auditor), with a course and exam available for each one:
iLEARN offers Foundation, Practitioner and Auditor levels in the following ways:
Foundation level is also available in the following modality:
iLEARN offers Foundation, Practitioner, Lead Implementer and Lead Auditor levels in the following ways:
Self-study material (PDF material to be studied autonomously)
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