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ITIL® 4 Practice Manager Courses

ITIL 4 Practice Manager (ITIL 4 PM) certification training courses and exams based on ITIL framework and ITIL 4 practices

Summary of Topics

Availability and prices of ITIL® 4 Practice Manager courses

ITIL® 4 Practice Manager self-study courses with exam

In this showcase you will find a selection of self-study material and exams concerning ITIL® 4 Practice Manager within ITIL 4 Edition qualification scheme. 
If you do not see a specific ITIL 4 Practice Manager course or ITIL 4 Practice Manager exam, please contact us.

ITIL® 4 Practice Manager retake exams

Didn't you pass your ITIL 4 Practice Manager exam? You can purchase the Retake exam for a lower price.
In this showcase you will be able to purchase the ITIL 4 Practice Manager online retake exams.

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL courses and exams
iLEARN is ATO of PeopleCert on behalf of AXELOS for ITIL courses

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

What is ITIL 4 Practice Manager stream?

ITIL 4 Practice Manager (ITIL 4 PM) certification stream is based on the ITIL 4 management practices. These modules provide shorter and more flexible training, and the modules can be mixed and matched according to each student’s needs.

In the context of ITIL, a management practice refers to a collection of organizational resources that are tailored towards achieving specific goals or carrying out tasks. The ITIL framework encompasses 34 management practices in total, each of which constitutes some of the most useful resources available for implementing practical solutions.


What are the ITIL 4 Practices useful for?

Each ITIL certification included in the ITIL 4 Practice Manager stream is to provide a means for professionals to demonstrate and verify their expertise in particular practice areas. Additionally, these certifications serve to validate the abilities and knowledge of professionals who aspire to establish productive cross-practice collaborations and efficient service value streams.


How to achieve ITIL 4 Practice Manager designation?


ITIL 4 Practice Manager is a stream made of three batches, each one divided into five modules. Each module is related to an individual practice.

In order to obtain the ITIL PM designation, candidates should:

  • Complete 5 ITIL 4 Practitioner modules or a Combined exam (covering the 5 ITIL 4 Practitioner modules of each batch)
  • Obtain the ITIL Specialist: Create, Deliver and Support certification

The ITIL 4 Practice Manager designation is necessary to complete the ITIL 4 certification scheme and to be eligible for the ITIL Master qualification.

The three ITIL 4 Practice Manager batches are composed as follows:


ITIL 4 Specialist: Monitor, Support and Fulfil

ITIL 4 Specialist: Plan, Implement and Control

ITIL 4 Specialist: Collaborate, Assure and Improve


Learning Digital Assistant for ITIL 4 courses

iLEARN has introduced its brand-new service, the Learning Digital Assistant, a study support service that aids you in learning the content for all ITIL 4 certifications, thanks to the integration of Artificial Intelligence into our eLearning platform. Add it to your course by selecting it as an option during the purchase of your ITIL package, or purchase it by selecting the product in the showcase at the beginning of this page.

Discover all the details about your new virtual personal guide for ITIL 4 training.


How to prepare for ITIL 4 Practice Manager exams?

Candidates can prepare for the exams in different ways, thanks to iLEARN training packages.

iLEARN provides a Self-study ITIL 4 Practice Manager course for each of the ITIL 4 Practices available in the ITIL 4 Practice Manager stream. These packages include:

  • The PeopleCert Official Training Material (OTM), a self-study manual including slides, notes, quizzes and sample papers
  • The official PeopleCert eBook
  • Online asynchronous coaching with an accredited trainer*
  • A PeopleCert exam voucher code valid 12 months

* Asynchronous coaching with an accredited trainer is provided to support learners’ understanding of the Peoplecert Official Training Materials.  Level of contact will vary in accordance with the candidate’s learning requirements. However, there is minimally one communication between the trainer and the learner to ensure that the learner understands how to navigate the course materials and agree to any plans for coaching interactions.

Candidate may also decide to add 2 or 4 hours of remote coaching with an accredited trainer to better prepare for the final certification exam.

Otherwise, candidates can attend an ITIL 4 Practice Manager training in a virtual classroom or in classroom on scheduled dates or in-house. The options available are listed at the top of this page and you can directly choose and purchase your preferred one from there.

iLEARN makes available also the Combined course and the Combined self-study package, covering the 5 practices of each batch.


Our e-learning platform is optimized for access via web browers, including mobile!

Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link:

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us ( so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  


Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.