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ITIL® 4 Specialist: Business Relationship Management Courses

ITIL 4 Specialist: Business Relationship Management certification training courses and exams based on the BRM


Summary of Topics

Availability and prices of ITIL® 4 Specialist: Business Relationship Management courses

ITIL® 4 Specialist: Business Relationship Management self-study courses with exam

In this showcase you will find a selection of self-study material and exams concerning ITIL® 4 Specialist: Business Relationship Management within ITIL 4 Edition qualification scheme.
If you do not see a specific ITIL 4 BRM course or ITIL 4 BRM exam, please contact us.

ITIL 4 Specialist: Business Relationship Management online exam

In this showcase you will be able to purchase the ITIL 4 Specialist: Business Relationship Management exam voucher only to take the online exam on PeopleCert portal, in complete autonomy, 24 hours a day.

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
 
ITIL AXELOS PeopleCert ATO

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

 

What is Business Relationship Management?

Business Relationship Management (BRM) focuses on developing and nurturing strong relationships between a business and its stakeholders. It involves understanding stakeholder needs, aligning business objectives with those needs, and facilitating effective communication and collaboration. BRM acts as a liaison, ensuring that the organization delivers value to its stakeholders and meets their expectations. It plays a vital role in enhancing customer satisfaction, driving business growth, and promoting mutual success through strategic relationship management.

 

What is ITIL 4 Specialist: Business Relationship Management training useful for?

The ITIL 4 Specialist: Business Relationship Management module is designed for IT professionals engaged in cultivating and managing relationships between service providers, consumer organizations, and stakeholders.

Aligned with the ITIL 4 framework, this module offers strategic and practical guidance to help organizations grasp the significance of Business Relationship Management, its essential principles, and associated hurdles. By leveraging these concepts, professionals can optimize the value derived from digital technology investments, create and implement service relationship models, and seamlessly integrate Business Relationship Management into the organization's service value streams, fostering a comprehensive and end-to-end approach.

 

How to achieve the ITIL 4 Specialist: Business Relationship Management certification?

The ITIL® 4 Specialist: Business Relationship Management certificate is obtained upon successfully passing the related ITIL certification exam.

To be eligible for ITIL 4 Specialist: Business Relationship Management exam, candidates must hold an ITIL 4 Foundation or an ITIL 4 Managing Professional Transition certificate. The related training is also mandatory to sit for the exam.

 

How to prepare for ITIL 4 Specialist: Business Relationship Management exam?

Candidates can prepare for the exams in different ways, thanks to iLEARN training packages.

iLEARN provides an ITIL 4 Specialist: Business Relationship Management self-study course, including:

  • The PeopleCert Official Training Material (OTM), a self-study manual including slides, notes, quizzes and sample papers
  • Asynchronous Accredited Trainer Support
  • The official PeopleCert eBook
  • Online asynchronous coaching with an accredited trainer*
  • A PeopleCert exam voucher code valid 12 months

* Asynchronous coaching with an accredited trainer is provided to support learners’ understanding of the Peoplecert Official Training Materials.  Level of contact will vary in accordance with the candidate’s learning requirements. However, there is minimally one communication between the trainer and the learner to ensure that the learner understands how to navigate the course materials and agree to any plans for coaching interactions.

Candidates may decide to add the remote coaching hours with our accredited trainers to better prepare for the final certification exam.

Otherwise, candidates can attend an ITIL 4 Specialist: Business Relationship Management training in a virtual classroom or in classroom on scheduled dates or in-house.

The options available are listed at the top of this page and you can directly choose and purchase your preferred one from there.

 

Details about ITIL 4 Specialist: Business Relationship Management course

Objectives

  • Outline the roles, responsibilities, knowledge, and skills of Business Relationship Management.
  • Facilitate a clear understanding among stakeholders regarding strategic and operational needs, fostering collaboration to create value and accomplish business objectives.
  • Utilize Business Relationship Management metrics and key success factors to enhance performance and effectiveness.
  • Evaluate, analyze, and enhance Business Relationship Management capability by leveraging the ITIL Maturity Model.

Who it is aimed at

This module is designed for IT professionals who play a crucial role in establishing and cultivating relationships between service providers and consumer organizations, as well as their respective stakeholders.

Contents

  • Key concepts of Business Relationship Management (BRM)
  • The Business Relationship Management (BRM) Value Streams & Processes
  • How to apply The Business Relationship Management (BRM) Models & Techniques
  • Business Relationship Management (BRM) roles, skills & organisational solutions
  • How Information & Technology supports and enables Business Relationship Management
  • The role of partners and suppliers in Business Relationship Management (BRM)
  • How to develop the Business Relationship Management (BRM) capability in an organisation

Prerequisites

In order to access any of the ITIL 4 Specialist: Business Relationship Management modules, candidates must hold an ITIL 4 Foundation certificate or the ITIL 4 Managing Professional Transition certificate.

In order to access the exam, it is mandatory to have attended an accredited training course.
By ordering our ITIL 4 Business Relationship Management self-study packages you will be eligible to take the related final certification exam, covering all the requisites imposed by PeopleCert.

Duration

  • Self-study course duration: 12 months available to download the self-study material
  • Classroom/virtual course duration: 3 days

Thanks to the new App "iLEARN LMS", you can access youre-learning course from anywhere and at any time you want on your mobile devices. Download it now!

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Accreditation

PeopleCert

Courses languages

English

Teacher language

English

Material course language

English

Exam type

Online

Certification

ITIL® 4 Specialist: Business Relationship Management official certificate

This certification is subject to the PeopleCert Continuing Development Programme.
Find out how and when to renew your certification.

Certificate type

Online

Exam language

English

Exam format

  • Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
  • Closed book
  • 40 multiple choice questions
  • Passing score: 26/40 marks - 65%

Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

 

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.

It is possible to pay by credit card (VISA, Mastercard circuits), PayPal or bank transfer.