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FitSM® Courses

Summary of Topics

Availability and prices of FitSM® courses

FitSM online courses (e-learning)

In this showcase you will find a selection of training courses and exams concerning FitSM®
If you do not see a specific FitSM course or FitSM exam, please contact us.

FitSM online exams

In this showcase you will be able to purchase FitSM exam vouchers only to take the online exams on APMG-International portal, in complete autonomy, 24 hours a day.

FitSM distance - live virtual courses calendar

In this showcase you will find the next available dates for FitSM online courses (live virtual sessions) with certification exam. These courses are provided via web-conference in real time by our FitSM accredited trainers. FitSM certification exams will be taken online on APMG-International portal. 

iLEARN is an ATO (Accredited Training Organization) 
of APMG-International for the FitSM® courses
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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

Many organizations use the IT Service Management standard in order to organize their IT and Information Technology related activities into services oriented to the customer.

At first, this was achieved by organizations by using the core guidance and Best Practices provided by the IT Infrastructure Library. However, with very few exceptions, only a few processes are adopted, mainly in customer interfacing IT support.

FitSM® is designed for professionals who wish to acquire the competences needed to implement effective ITSM processes without having to delve into the intense details of other frameworks.  

While Best Practices lack some elements for standardization, FitSM® has been designed to implement auditable standards in these core processes, thus focusing on the essentials in IT Service Management.


What can organizations achieve with FitSM®?

  • the steps towards implementing the full set of IT Service Management processes
  • enhancing an organization’s provision of IT services – using a concise, lightweight and achievable ITSM standard
  • application of effective ITSM processes in federated environments – where services are managed in cooperation with competing or disparate organizations
  • successful management of specific ITSM processes
  • implementation of the foundations of effective ITSM processes – in instances where it is not necessary to implement the detailed processes delivered by other frameworks like ISO/IEC 20000
  • adoption of effective IT processes through checklists and maturity assessment


Which are the benefits for a certified FitSM® professional?

  • the basic IT service management concepts and terms
  • the purpose and structure of FitSM standards – and their relationship to other standards
  • the process framework underpinning FitSM
  • the requirements defined in FitSM – enabling you to adopt implementation more quickly and efficiently


Can FitSM® be an alternative to the IT Infrastructure Library?

  • Absolutely, if an organization wants to focus on the core IT Service Management disciplines and is looking for a fast implementation as a standard;
  • Most likely, if people need to be trained on the core and the unnecessary overhead can be avoided. There are up to 80% savings possible compared to other qualifications;
  • Unlikely, if the IT Infrastructure Library is intended to be used as a holistic model across the organization, thus leaving out DevOps, Cloud sourcing and agility.



FitSM® Foundation

The FitSM® Foundation level certifies your ability in implementing effective, fundamental IT service management processes.

FitSM® Advanced Service Operation and Control (SOC)

The FitSM® Advanced Service Operation and Control (SOC) level certifies your ability to inform effective control and operation of an organization's services.

FitSM® Advanced Service Planning and Delivery (SPD)

The FitSM® Advanced Service Planning and Delivery (SPD) level certifies your expertise in service planning and delivery.

FitSM® Expert

The FitSM® Expert level certifies your broader expertise in ITSM and managing an organisational service management system.



iLEARN makes FitSM® training courses available in the following modalities:

  • Classic
    • On pre-scheduled dates: traditional classroom training at iLEARN premises
    • in-house: traditional classroom training scheduled based on client needs and at customer’s or iLEARN premises
  • Distant-learning: following a remote classroom by means of a web conference
Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link:

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us ( so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  


Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.