ITIL® 4 Practitioner: Incident Management Courses

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
 

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

What is Incident Management and what is an Incident Manager?

Incident management is the process of handling and resolving disruptions or issues in a systematic and efficient manner. An incident manager is an individual responsible for overseeing and coordinating the resolution of incidents to minimize their impact on an organization's operations.

What is ITIL 4 Practitioner: Incident Management training useful for?

The ITIL 4 Practitioner: Incident Management practice module is designed for IT professionals engaged in rapidly restoring normal service operations and minimizing the adverse effects of incidents.

iLEARN ITIL 4 Incident Management training is designed to support candidates in achieving the necessary knowledge and capabilities to be awarded as an Incident Manager.

How to achieve the ITIL 4 Practitioner: Incident Management certification?

The ITIL® 4 Practitioner: Incident Management certificate is obtained upon successfully passing the related ITIL certification exam.
To be eligible for ITIL 4 Practitioner: Incident Management exam, candidates must hold an ITIL 4 Foundation or an ITIL 4 Managing Professional Transition certificate. The related training is also mandatory to sit for the exam.

ITIL 4 Practitioner: Incident Management is one of the five practices included in ITIL 4 Monitor, Support and Fulfil batch, under the ITIL 4 Practice Manager stream. Once a candidate obtained the Incident Management certificate along with the other four practice certificates, he/she will be awarded with the ITIL 4 Monitor, Support and Fulfil certification.

How to prepare for ITIL 4 Practitioner: Incident Management exam?

Candidates can prepare for the exams in different ways, thanks to iLEARN training packages.

iLEARN provides an ITIL 4 Practitioner: Incident Management self-study course, including:

• The PeopleCert Official Training Material (OTM), a self-study manual including slides, notes, quizzes and sample papers
• The official PeopleCert eBook
• A PeopleCert exam voucher code valid 12 months
• Online asynchronous coaching with an accredited trainer*
• 2 hours of remote live coaching (optional)

* Asynchronous coaching with an accredited trainer is provided to support learners’ understanding of the Peoplecert Official Training Materials.  Level of contact will vary in accordance with the candidate’s learning requirements. However, there is minimally one communication between the trainer and the learner to ensure that the learner understands how to navigate the course materials and agree to any plans for coaching interactions.

Candidates may decide to add the remote coaching hours with our accredited trainers to better prepare for the final certification exam.

Otherwise, candidates can attend an ITIL 4 Practitioner: Incident Management training in a virtual classroom or in classroom on scheduled dates or in-house.

If you want to achieve all the five ITIL 4 Monitor, Support and Fulfil practices certification, iLEARN makes available also the ITIL 4 Specialist: Monitor, Support and Fulfil Combined self-study package, covering the 5 ITIL 4 Practitioner courses and exams included in the batch.

The options available are listed at the top of this page and you can directly choose and purchase your preferred one from there.

Details about ITIL 4 Practitioner: Incident Management course