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Certified Agile Service Manager (CASM®) Courses

Certified Agile Service Manager (CASM) certification training courses and exams provided by iLEARN

Summary of Topics

Availability and prices of Certified Agile Service Manager (CASM®) courses

CASM self-study courses and exams

In this showcase you will find a selection of self-study material and exams concerning Certified Agile Service Manager (CASM®) within DevOps Institute qualification scheme.
If you do not see a specific CASM course or CASM exam, please contact us.

iLEARN is an ATO (Accredited Training Organization) of PeopleCert for DOI DevOps courses and exams
iLEARN is ATO of PeopleCert on behalf of AXELOS for ITIL courses

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.


What is Certified Agile Service Manager (CASM®)?

Certified Agile Service Manager (CASM®) is an agile operations-based qualification. It incorporates the core values ​​and principles of the Agile Manifesto, as well as other agile concepts and practices such as DevOps, Scrum, Kanban, and Lean. It also covers two Agile Service Management practices: Agile Process Improvement and Agile Process Design. This certification is part of DevOps Institute, now part of PeopleCert, certification scheme.

CASM helps candidates build the skills and knowledge needed to incorporate Agile practices into service design. This helps companies adapt and grow faster, helping them face the challenges of modern business head-on and thrive in the most competitive markets.


Which are the benefits of CASM training?

CASM provides a number of benefits to businesses, including:

  • Integrating Agile into service development establishes a style for creating iterative goals. This creates job services that generate feedback and revenue to drive further development
  • Focusing on short-term goals increases adaptability and helps teams respond more effectively to customer feedback and changing business needs and circumstances
  • Supporting efficient implementation processes and workflows as well as learning and growth processes
  • CASM practices help organizations create an environment of continuous improvement


Who should get CASM certified?

The CASM certification is designed for a wide variety of candidates. This contains practice owners and process designers, developers interested in making processes more agile, managers who want to connect multiple practices and create a DevOps environment, employees and managers responsible for developing or improving processes, consultants guiding clients through process improvement and DevOps initiatives. To sum up, CASM is aimed to anyone responsible for managing process-related requirements, ensuring process efficiency and effectiveness, or maximizing process value.


How to get prepared to pass the Certified Agile Service Manager exam?

iLEARN offers Certified Agile Service Manager training courses is several delivery options:

  • CASM classroom courses
    • on pre-scheduled dates: traditional classroom training at iLEARN premises
    • in-house: traditional classroom training scheduled based on client needs and at customer's or iLEARN premises
  • CASM distant (virtual) courses: following a remote classroom by means of a web-conference
  • CASM self-study courses:  candidates will receive a series of pdf documents to prepare autonomously for the official examination


Details about CASM course


    Candidates attending these course and exam will learn:

    • What does Agile mean.
    • Core Values ​​and Principles of the Agile Manifesto
    • How to translate agile thinking and values ​​into service management practices
    • Agile concepts and related practices, including DevOps, ITIL, SRE, Lean and Scrum
    • How Scrum roles, artifacts and events apply to the process
    • Two aspects of agile service management: agile process improvement and agile process engineering

    Who it is aimed at

    • Practice owners and process designers
    • Developers who are interested in helping make processes more Agile
    • Managers who are looking to bridge multiple practices and create DevOps-style environments
    • Employees and managers responsible for engineering or improving processes
    • Consultants guiding their clients through process improvement and DevOps initiatives
    • Anyone responsible for managing process-related requirements, ensuring the efficiency and effectiveness of processes, or maximizing the value of processes


    • Introducing Agile Service Management
    • Agile Service Management
    • Leveraging Related Guidance
    • Agile Service Management Roles
    • Agile Process Engineering
    • Agile Service Management Artifacts
    • Agile Service Management Events
    • Agile Process Improvement


    There are no prerequisites for studying CASM or sitting the CASM certification exam. However, a basic knowledge of ITSM and Agile can be helpful.


    • Self-study course duration: 12 months available to download the self-study material
    • Classroom/distant course duration: 2 days



    Courses languages

    English, Portuguese

    Teacher language


    Material course language

    English, Portuguese

    Exam type



    Certified Agile Service Manager (CASM) official certificate

    This certification is subject to the PeopleCert Continuing Development Programme. Find out how and when to renew your certification.

    Certificate type


    Exam language

    English, German, Portuguese

    Exam format

    • Duration of 60 minutes (25% extra time for candidates taking the exam in a language other than their native language)
    • Open book (it is possible to use the PeopleCert OTM - Official Training Material)
    • 40 multiple choice questions
    • Passing score: 26/40 marks - 65%
    Frequently Asked Questions

    No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

    billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

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    With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

    During the purchase process it is possible to register data and details of each participant. 

    The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

    30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  


    Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.