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ITIL® 4 Courses

ITIL 4 certification training courses and exams based on ITIL methodology and framework


Summary of Topics

Availability and prices of ITIL® 4 courses

ITIL 4 online courses (e-learning) with exams

In this showcase you will find a selection of training courses, exams and mock exams concerning ITIL® 4 Edition
If you do not see a specific ITIL course or ITIL exam, please contact us.

ITIL 4 online exams

In this showcase you will be able to purchase ITIL exam vouchers only (ITIL v4) to take the online exams on PeopleCert portal, in complete autonomy, 24 hours a day.

ITIL 4 distance - live virtual courses calendar

In this showcase you will find the next available dates for ITIL 4 online courses (live virtual sessions) with certification exam. These courses are provided via web-conference in real time by our ITIL accretited trainers. ITIL 4 certification exams will be taken online on PeopleCert portal. 

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL courses and exams
 
iLEARN is ATO of PeopleCert on behalf of AXELOS for ITIL courses

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

What is ITIL® 4?

What is ITIL® (Information Technology Infrastructure Library) is a widely recognized and globally adopted framework, renowned for its best practices in IT Service Management. Over time, ITIL has evolved from its initial version in the late '80s, known as ITIL v1, to subsequent versions like ITIL v2, which emerged in the early 2000s. The update in 2007, often referred to as ITIL v3, was more accurately labeled as ITIL 2007. Subsequently, in 2011, the latest edition, ITIL 2011, was published. Recently, ITIL® 4, the latest version of the framework, was introduced in 2019.

For individuals seeking ITIL certification, ITIL online courses are available through platforms like iLEARN, offering self-paced, classroom, or remote learning options. ITIL 4 Edition has been meticulously designed to address the challenges posed by the intricate digital landscape of today. This new qualification scheme is backward compatible with ITIL v3 and aims to facilitate a smooth transition from ITIL Foundation level onwards.

Notably, ITIL Practitioner level, Intermediate level (ITIL® v3 Service Lifecycle, and ITIL® v3 Service Capability), and ITIL® v3 Managing Across Lifecycle level will be replaced by new, more streamlined modules in ITIL 4, ensuring an up-to-date and simplified learning experience. Embracing ITIL version 4 equips organizations with the necessary tools to navigate the complexities of the modern digital world effectively and efficiently.

 

What is ITIL® 4 useful for?

Enrolling in ITIL training courses (ITIL4 course), is instrumental in achieving effective IT Service Management implementation based on best practices. Such learning initiatives bring a plethora of benefits to organizations, and these advantages become even more pronounced as the organization's size and dependency on digital technology grow.

Key experienced benefits of learning ITIL and implementing ITIL 4 include:

  1. Marked improvement in IT services efficiency, effectiveness, and availability.
  2. Significant reduction in costs through streamlined processes and resource optimization.
  3. Heightened customer satisfaction resulting from a more refined and customer-centric approach to service delivery.
  4. Increased productivity as employees embrace standardized ITIL practices and methodologies.
  5. Enhanced utilization of skills and experience within the organization to drive better service outcomes.
  6. Improved service delivery compared to relying solely on third-party providers.

By empowering their workforce with ITIL knowledge and leveraging ITIL 4 principles, organizations can unlock the full potential of their IT Service Management, paving the way for enhanced operational performance and sustainable growth.

 

 

How do I get ITIL® certified?

The ITIL Qualification Scheme (ITIL 4 Edition) offers a modular approach to acquiring competences in the ITIL framework and encompasses a range of qualifications covering various aspects of ITIL Best Practice, each varying in depth and detail. Within this scheme, individuals can pursue different ITIL qualifications, with each module having an associated ITIL exam that allows them to demonstrate their acquired competences and obtain certification.

What is an ITIL certification? The ITIL certification and qualification Scheme (ITIL 4 Edition) consists of the following modules.
Each module is culminating in an ITIL 4 exam to validate competences and grant certification, enabling candidates to achieve an ITIL certification online.

 

 ITIL 4 certification scheme

ITIL® 4 certification scheme.

 

There are four levels of ITIL certifications and qualifications:

ITIL Foundation (also referred to as ITIL 4 Foundation edition)

The ITIL Foundation examination, often referred to as ITIL 4 Foundation edition, serves as the entry-level certification, providing end-learners with a comprehensive understanding and knowledge of the fundamental elements, concepts, and terminology used in ITIL. The ITIL Foundation course and certification are specifically designed for entry-level IT professionals seeking a basic comprehension of ITIL or those aspiring to advance within the ITIL 4 certification scheme. This certification's primary objective is to acquaint candidates with contemporary IT-enabled service management. Achieving the ITIL Foundation certification entails passing the ITIL Foundation exam, which follows the completion of the corresponding ITIL course at the Foundation level.

 

ITIL 4 Extension Modules

The ITIL® 4 Extension Modules are intended to enable organizations to maximize value from through the adoption of the globally recognized ITIL 4 framework as part of the ITIL 4 certification scheme. These certifications extend the main ITIL 4 framework and provide organizations with the guidance to address and harness the challenges and opportunities presented by emerging technologies and themes that impact their operations.
There are four modules that comprise of the ITIL 4 Extension Modules: ITIL® 4 Specialist: Sustainability in Digital & IT, ITIL® 4 Specialist: Acquiring & Managing Cloud Services, ITIL® 4 Specialist: Business Relationship Management and ITIL® 4 Specialist: IT Asset Management.

The ITIL 4 Extension Modules certifications can be achieved by passing the corresponding exam after the completion of the related ITIL course.

 

ITIL Managing Professional (ITIL MP)

ITIL Managing Professional (ITIL MP) targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT projects, teams and workflows.
ITIL Managing Professional path integrates three specialist modules (ITIL 4 Specialist: Create, Deliver & Support, ITIL 4 Specialist: Drive Stakeholder Value and ITIL 4 Specialist: High Velocity IT) and the module ITIL Strategist Direct, Plan & Improve. All modules are valuable independently but all 4 exams must be completed to obtain the ITIL Managing Professional designation.
The ITIL Managing Professional modules mandates completion of ITIL 4 Foundation as a prerequisite.

The ITIL 4 Managing Professional certifications can be achieved by passing the corresponding exam after the completion of the related ITIL course.
After achieving the ITIL Managing Professional designation, if candidates are interested in pursuing the ITIL Strategic Leader stream, they would only need to complete the ITIL course "ITIL Leader: Digital & IT Strategy" and to pass the corresponding exam.

 

ITIL Strategic Leader (ITIL SL)

ITIL Strategic Leader stream recognizes the value of ITIL, not just for IT Operations, but for all digitally enabled services. Becoming an ITIL Strategic Leader (ITIL SL) demonstrates that the professional has a clear understanding of how IT influences and directs business strategy.
ITIL Strategic Leader integrates the ITIL Strategist Direct, Plan & Improve and ITIL Leader Digital & IT Strategy module. Both modules are valuable independently, but both must be completed to obtain the ITIL Strategic Leader designation.

The ITIL 4 Strategic Leader certifications can be achieved by passing the corresponding exam after the completion of the related ITIL course.

 

ITIL Practice Manager (ITIL PM)

The modules included in this stream are based on the 34 ITIL 4 management practices. These modules provide shorter and more flexible training, and the modules can be mixed and matched according to each student’s needs.
This stream is composed by three batches, including 5 individual practices each (see the picture above):

The ITIL Practice Manager designation can be achieved by completing 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module, or by completing an ITIL 4 PM combined exam (covering the 5 modules of each batch) plus the ITIL Specialist: Create, Deliver and Support module

 

ITIL Master

All candidates must start with ITIL Foundation for both ITIL Managing Professional and ITIL Strategic Leader certifications schemes to gain a basic understanding of the core concepts and principles of ITIL 4.
Candidates can then work towards becoming either an ITIL Managing Professional (ITIL MP), an ITIL Strategic Leader (ITIL SL) or an ITIL Practice Manager (ITIL PM) by completing the relevant courses and exam.
If candidates complete all the streams, gaining the three designations, they will be eligible for assessment to become an ITIL Master.

 

ITIL Managing Professional (MP) Transition

Furthermore, there is an additional module for the ones who have progressed through the old ITIL v3 certification scheme. 
The ITIL Managing Professional Transition Module is designed for ITIL v3 candidates who are ITIL Experts or who have achieved 17 credits from across the v3 scheme. Candidates who will complete successfully the course and the exam of this module will get the ITIL Managing Professional (ITIL MP) certification.
The transition module training will cover the core elements from the ITIL Managing Professional stream. It will have a mandatory ITIL training and exam that will enable the candidates to transition from their existing certification to the new ITIL 4 certification scheme.

Click here for more information about the transition from ITIL® v3 to ITIL® 4.

 

Earn PDUS with ITIL® 4

Our ITIL (ITIL 4 edition) training courses can provide Professional Development Units (PDUs) through an auto-declaration procedure on PMI’s portal. Here below you can find more details about the PDUs allocation for each level of the ITIL certification scheme:

To learn more about the PDUs allocation according to the PMI Talent Triangle and to discover all of our online training courses and exam packages for each certification level, click on one of the links above.

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.

For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.

 

How can I study ITIL® 4?

The ITIL 4 courses are run by accredited ITIL trainers and they are designed based on solid experiences in the implementation of ITIL in IT organisations of all sizes and sectors.
iLEARN ITIL v4 courses can be attended in different ways:

  • Classic ITIL 4 training
    • on pre-scheduled dates (upon calendar): traditional classroom training at iLEARN premises
    • in-house: traditional classroom training scheduled based on client needs and at customer's or iLEARN premises
  • Distance/remote ITIL learning: attending a live remote classroom by means of a web conference
  • ITIL training in E-Learning / self-paced learning: training provided through our online learning management system from anywhere and anytime
  • ONE-to-ONE ITIL courses: access to e-Learning platform and interactive sessions via web-conference with the accredited trainer

Attending an ITIL course in any of our delivery options you will also get: 

  • ITIL training material accredited by PeopleCert and AXELOS
  • Official ITIL sample papers (provided by PeopleCert) 
  • Official AXELOS ITIL digital manuals
  • ITIL accredited trainers support

 

USEFUL LINKS

 

ITIL 4 FAQs

 

 

Thanks to the new App "iLEARN LMS", you can access your e-learning course from anywhere and at anytime you want on your mobile devices. Download it now!

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Our e-learning platform is optimized for access via web browers, including mobile!

 

More information on ITIL

Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

 

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.

It is possible to pay by credit card (VISA, Mastercard circuits), PayPal or bank transfer.