ITIL® 4 Courses

ITIL 4 certification training courses and exams based on ITIL methodology and framework

Summary of Topics

Availability and prices of ITIL® 4 courses

ITIL 4 online courses (e-learning) with exams

In this showcase you will find a selection of training courses, exams and mock exams concerning ITIL® 4 Edition
If you do not see a specific ITIL course or ITIL exam, please contact us.

ITIL 4 online exams

In this showcase you will be able to purchase ITIL exam vouchers only (ITIL v4) to take the online exams on PeopleCert portal, in complete autonomy, 24 hours a day.

ITIL 4 distance - live virtual courses calendar

In this showcase you will find the next available dates for ITIL 4 online courses (live virtual sessions) with certification exam. These courses are provided via web-conference in real time by our ITIL accretited trainers. ITIL 4 certification exams will be taken online on PeopleCert portal. 

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL courses and exams
iLEARN is ATO of PeopleCert on behalf of AXELOS for ITIL courses   

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

What is ITIL® 4?

ITIL® (Information Technology Infrastructure Library) is the most widespread and globally used framework and best practice for IT Service Management. It has undergone several changes over time since the first version of the late '80s to the version of the early 2000s, known as ITIL v2. Later ITIL v3 was the term frequently used for the 2007 update, which should be more correctly referred to as ITIL 2007. The later edition of ITIL was published in 2011 and, therefore, it is sometimes referred to as ITIL 2011. Since 2019, a new version of ITIL is available: ITIL® 4. ITIL 4 courses are provided by iLEARN online (self-paced), in classroom or remotely. 

ITIL (ITIL 4 Edition framework) has been designed to help organizations meet the increasing demand from the current complex digital environment. The new qualification scheme has been designed to be backwards compatible with ITIL v3 and streamlined to encourage conversion beyond ITIL Foundation level. ITIL Practitioner level, Intermediate level (ITIL® v3 Service Lifecycle and ITIL® v3 Service Capability) and ITIL® v3 Managing Across Lifecycle level will be replaced by new and more simplified modules. 


What is ITIL® 4 useful for?

Effective IT Service Management implementation according to best practices and, in particular ITIL4, provides many benefits to organizations. These benefits increase with the size and dependency of the organization from digital technology.

Key experienced benefits are:

  • Improvement in IT services efficiency, effectiveness and availability
  • Reduction of costs
  • Improvement in customer satisfaction due to a better approach to service delivery
  • Improvement in productivity
  • Better use of skills and experience
  • Improved supply of services compared to third parties



How do I get ITIL® certified?

The ITIL Qualification Scheme (ITIL 4 Edition) provides a modular approach to gain competences on the ITIL framework and is made up of a series of qualifications based on different aspects of ITIL Best Practice, with varying degrees of depth and detail. For each module an exam is available to prove the achieved competences and get certified.

The ITIL certification and qualification Scheme (ITIL 4 Edition) compromises of the following modules:


 ITIL 4 certification scheme

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There are four levels of ITIL certifications and qualifications:

ITIL Foundation (also referred to as ITIL 4 Foundation edition)

ITIL Foundation (often referred to as ITIL 4 Foundation edition) is the entry level certification, offering end-learners a general awareness and knowledge of the key elements, concepts and terminology used in ITIL.
ITIL Foundation course and certification is aimed at entry level IT professionals, those who need a basic understanding of ITIL, or would like to progress to higher levels within the ITIL 4 certification scheme.
The purpose of this certification is to introduce candidates to modern IT-enabled service management. 
ITIL Foundation certification can be achieved by passing the ITIL Foundation exam after the completion of the corresponding ITIL course (Foundation level).


ITIL 4 Extension Modules

The ITIL® 4 Extension Modules are intended to enable organizations to maximize value from through the adoption of the globally recognized ITIL 4 framework as part of the ITIL 4 certification scheme. These certifications extend the main ITIL 4 framework and provide organizations with the guidance to address and harness the challenges and opportunities presented by emerging technologies and themes that impact their operations.
There are currently two modules that comprise of the ITIL 4 Extension Modules: ITIL® 4 Specialist: Sustainability in Digital & IT and ITIL® 4 Specialist: Acquiring & Managing Cloud Services

The ITIL 4 Extension Modules certifications can be achieved by passing the corresponding exam after the completion of the related ITIL course.


ITIL Managing Professional (ITIL MP)

ITIL Managing Professional (ITIL MP) targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT projects, teams and workflows.
ITIL Managing Professional path integrates three specialist modules (ITIL 4 Specialist: Create, Deliver & Support, ITIL 4 Specialist: Drive Stakeholder Value and ITIL 4 Specialist: High Velocity IT) and the module ITIL Strategist Direct, Plan & Improve. All modules are valuable independently but all 4 exams must be completed to obtain the ITIL Managing Professional designation.
The ITIL Managing Professional modules mandates completion of ITIL 4 Foundation as a prerequisite.

The ITIL 4 Managing Professional certifications can be achieved by passing the corresponding exam after the completion of the related ITIL course.
After achieving the ITIL Managing Professional designation, if candidates are interested in pursuing the ITIL Strategic Leader stream, they would only need to complete the ITIL course "ITIL Leader: Digital & IT Strategy" and to pass the corresponding exam.


ITIL Strategic Leader (ITIL SL)

ITIL Strategic Leader stream recognizes the value of ITIL, not just for IT Operations, but for all digitally enabled services. Becoming an ITIL Strategic Leader (ITIL SL) demonstrates that the professional has a clear understanding of how IT influences and directs business strategy.
ITIL Strategic Leader integrates the ITIL Strategist Direct, Plan & Improve and ITIL Leader Digital & IT Strategy module. Both modules are valuable independently, but both must be completed to obtain the ITIL Strategic Leader designation.

The ITIL 4 Strategic Leader certifications can be achieved by passing the corresponding exam after the completion of the related ITIL course.
The ITIL Leader Digital & IT Strategy module mandates 3 years of managerial experience as a prerequisite along with completion of ITIL 4 Foundation.


ITIL Master

All candidates must start with ITIL Foundation for both ITIL Managing Professional and ITIL Strategic Leader certifications schemes to gain a basic understanding of the core concepts and principles of ITIL 4.
Candidates can then work towards becoming either an ITIL Managing Professional (ITIL MP) or an ITIL Strategic Leader (ITIL SL) by completing the relevant courses and exam.
If candidates complete all 5 ITIL v4 courses and exams, gaining both designations from the two streams, they will be eligible for assessment to become an ITIL Master.

More details about ITIL Master will be announced later.


ITIL Managing Professional (MP) Transition

Furthermore, there is an additional module for the ones who have progressed through the old ITIL v3 certification scheme. 
The ITIL Managing Professional Transition Module is designed for ITIL v3 candidates who are ITIL Experts or who have achieved 17 credits from across the v3 scheme. Candidates who will complete successfully the course and the exam of this module will get the ITIL Managing Professional (ITIL MP) certification.
The transition module training will cover the core elements from the ITIL Managing Professional stream. It will have a mandatory ITIL training and exam that will enable the candidates to transition from their existing certification to the new ITIL 4 certification scheme.

Click here for more information about the transition from ITIL® v3 to ITIL® 4.


Earn PDUS with ITIL® 4

Our ITIL (ITIL 4 edition) training courses can provide Professional Development Units (PDUs) through an auto-declaration procedure on PMI’s portal. Here below you can find more details about the PDUs allocation for each level of the ITIL certification scheme:

To learn more about the PDUs allocation according to the PMI Talent Triangle and to discover all of our online training courses and exam packages for each certification level, click on one of the links above.

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.

For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.


How can I study ITIL® 4?

The ITIL 4 courses are run by accredited ITIL trainers and they are designed based on solid experiences in the implementation of ITIL in IT organisations of all sizes and sectors.
iLEARN ITIL v4 courses can be attended in different ways:

  • Classic ITIL courses
    • on pre-scheduled dates (upon calendar): traditional classroom training at iLEARN premises
    • in-house: traditional classroom training scheduled based on client needs and at customer's or iLEARN premises
  • Distance/remote ITIL learning: attending a live remote classroom by means of a web conference
  • ITIL training in E-Learning / self-paced learning: training provided through our online learning management system from anywhere and anytime
  • ONE-to-ONE ITIL courses: access to e-Learning platform and interactive sessions via web-conference with the accredited trainer

Attending an ITIL course in any of our delivery options you will also get: 

  • ITIL training material accredited by PeopleCert and AXELOS
  • Official ITIL sample papers (provided by PeopleCert) 
  • Official AXELOS ITIL digital manuals
  • ITIL accredited trainers support







Thanks to the new App "iLEARN LMS", you can access your ITIL e-learning course from anywhere and at any time you want on your mobile devices. Download it now!


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More information on ITIL

Frequently Asked Questions

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With the purchase of e-learning packages with 14, 30, 120 and 180 days of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

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30, 120 or 180 are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

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The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

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During the purchase process it is possible to register data and details of each participant. 

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Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date.
In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.

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It is possible to pay by credit card (VISA, Mastercard circuits), PayPal or bank transfer.

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It is possible to purchase the Mock Exam separately or integrated with a training package directly online on our website.

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You will be able to access to the Mock Exam the same day of your purchase.
You will receive by email the instructions on how to access to the Mock Exam and the validity dates.

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The Mock Exam will be available directly on the portal of the Examination Institute PeopleCert.

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You will have a year to use the Mock Exam purchased.

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NO. It is not possible to repeat the Mock Exam, it can be used only once.

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Once you've finished the Mock Exam you will receive a test report directly from the Examination Institute PeopleCert with full marked results and you will also find the indications related to the areas of improvements based on your answers.

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For some certifications there is more than one exam version: Version A and Version B.
Each purchase includes one version only.

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