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SIAM® - Service Integration and Management is the first certification to be developed in this field. It is a concept that has seen a growth in adoption following the trend towards multi sourcing and distributed services.
The certification fills a gap in the current ICT certification landscape and provides an ideal opportunity for Service Managers to expand their knowledge in the area of service integration and management.

The governance of outsourcing is a high-priority agenda item for modern organizations.
SIAM® is an approach to managing multiple suppliers of business as well as IT services. It integrates them to provide a single, business-facing IT organization. It aims at seamlessly integrating interdependent services from various internal and external service providers into end-to-end services to meet business requirements. The term SIAM was preceded by ‘Service Integration’.


The benefits of SIAM® to organizations are crystal clear. These are some, but not an exhaustive list of benefits:

  • Better service to end-users 
  • More cost-efficiency
  • Increased accountability
  • Enable more flexibility
  • The ability to introduce competitiveness between service providers
  • Development and ownership of intellectual property
  • Greater access to expertise across a wider range of suppliers

Currently, only the Foundation certification is available. Nevertheless, BCS is considering the future introduction of a Practitioner level certification.


iLEARN offers the SIAM® Foundation course in the following way:

  • E-learning (training provided through our online learning management system from anywhere and anytime)

SIAM certification courses in english provided by iLEARN