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SIAM™ Courses

SIAM certification training courses and exams based on SIAM methodology and framework

Summary of Topics

Availability and prices of SIAM™ courses

SIAM online courses (e-learning) with exam

In this showcase you will find a selection of training courses and exams concerning the Service Integration and Management learning area and SIAM certifications
If you do not see a specific SIAM course or SIAM exam, please contact us.

SIAM™ online exams

In this showcase you will be able to purchase SIAM exam vouchers only to take the online exams on EXIN portal, in complete autonomy, 24 hours a day.

iLEARN is an ATO (Accredited Training Organization) and AEO (Approved Examination Organization) of EXIN for SIAM™ courses and exams
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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.


What is SIAM (Service Integration and Management)?

SIAM is an approach to service integration and management that brings together the principles of governance, management, integration, assurance and coordination. A synonym for Service Integration and Management (SIAM™) is multi-sourcing integration (MSI) This framework allows organizations to manage multiple service providers with an aligned approach to service management.

SIAM's principles allow you to manage your services effectively, by providing governance, management, integration, assurance and coordination.


Which are the benefits of SIAM?

SIAM brings many benefits to certification holders:

  • It provides better service to end users
  • It brings higher cost efficiency
  • It strengthens accountability
  • It allows for greater flexibility
  • It teaches the ability to introduce competitiveness among service providers
  • Development and ownership of intellectual property
  • Greater access to the expertise of a wider range of suppliers

SIAM certifications equip individuals with the necessary knowledge and skills to excel in areas such as IT governance, IT operations, IT outsourcing, supplier management, service level agreements (SLAs), process integration, and efficient service delivery.


Who should attend a SIAM training course?

SIAM certifications are for service managers who manage any combination of internal and external service providers. These include consultants, service managers, project and programme managers, and relationship, change and commercial managers, as well as solutions architects.


SIAM certification pathway

EXIN SIAM qualification scheme is composed by two levels of certification.

SIAM Foundation
This certification level covers the core principles of SIAM, as well as the terminology. Also potential benefits, challenges and risks of implementing SIAM are discussed in this course.

SIAM Professional
This certification level helps a candidate demonstrating the knowledge about the application of SIAM to different scenarios. It will also demonstrate the ability of managing multiple service providers and integrating them to provide a single business-facing IT organization.


How to prepare for SIAM exams?

iLEARN provides SIAM training courses that are helpful to achieve the knowledge and related certifications. Courses are available with different delivery methods:

  • SIAM classroom courses
    • on pre-scheduled dates: traditional classroom training at iLEARN premises
    • in-house: traditional classroom training scheduled based on client needs and at customer's or iLEARN premises
  • SIAM distant (virtual) courses: following a remote classroom by means of a web-conference
  • SIAM eLearning/self-paced learning: training provided through our online learning management system from anywhere and at any time
  • SIAM ONE-to-ONE courses: access to e-Learning platform and interactive sessions via web-conference with the accredited trainer


Earn PDUs with SIAM certifications

Our SIAM training courses can provide Professional Development Units (PDUs) through an auto-declaration procedure on PMI’s portal.
Here below you can find more details about the PDUs allocation for each level of the SIAM certification training pathway:

  • SIAM™ Foundation: 16 PDUs

To learn more about the PDUs allocation according to the PMI Talent Triangle and to discover all of our online training courses and exam packages for each certification level, click on one of the links above.

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.

For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit our dedicated page.


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Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link:

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us ( so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  


Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.