ITIL® 4 Practitioner: Problem Management Courses

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What is Problem Management and what is a Problem Manager?

Problem Management is a process within IT Service Management that focuses on identifying, analyzing, and resolving the underlying causes of recurring incidents or problems to prevent them from happening again in the future.

A Problem Manager is responsible for overseeing the Problem Management process, coordinating investigations, and implementing proactive measures to minimize the impact of problems on IT services.

What is ITIL 4 Practitioner: Problem Management training useful for?

The ITIL 4 Practitioner: Problem Management practice module is designed for IT professionals aiming to mitigate the occurrence and impact of incidents through the identification of actual and potential causes, as well as the effective management of workarounds and known errors.

iLEARN ITIL 4 Problem Management training is designed to support candidates in achieving the necessary knowledge and capabilities to be awarded as a Problem Manager.

How to achieve the ITIL 4 Practitioner: Problem Management certification?

The ITIL® 4 Practitioner: Problem Management certificate is obtained upon successfully passing the related ITIL certification exam.
To be eligible for ITIL 4 Practitioner: Problem Management exam, candidates must hold an ITIL 4 Foundation or an ITIL 4 Managing Professional Transition certificate. The related training is also mandatory to sit for the exam.

ITIL 4 Practitioner: Problem Management is one of the five practices included in ITIL 4 Monitor, Support and Fulfil batch, under the ITIL 4 Practice Manager stream. Once a candidate obtained the Problem Management certificate along with the other four practice certificates, he/she will be awarded with the ITIL 4 Monitor, Support and Fulfil certification.

How to prepare for ITIL 4 Practitioner: Problem Management exam?

Candidates can prepare for the exams in different ways, thanks to iLEARN training packages.

iLEARN provides an ITIL 4 Practitioner: Problem Management self-study course, including:

• The PeopleCert Official Training Material (OTM), a self-study manual including slides, notes, quizzes and sample papers
• The official PeopleCert eBook
• A PeopleCert exam voucher code valid 12 months
• 2 hours of remote live coaching (optional)

Candidates may decide to add the remote coaching hours with our accredited trainers to better prepare for the final certification exam.

Otherwise, candidates can attend an ITIL 4 Practitioner: Problem Management training in a virtual classroom or in classroom on scheduled dates or in-house.

If you want to achieve all the five ITIL 4 Monitor, Support and Fulfil practices certification, iLEARN makes available also the ITIL 4 Specialist: Monitor, Support and Fulfil Combined self-study package, covering the 5 ITIL 4 Practitioner courses and exams included in the batch.

The options available are listed at the top of this page and you can directly choose and purchase your preferred one from there.

Details about ITIL 4 Practitioner: Problem Management course