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ITIL® 4 Practitioner: Problem Management 30d with exam

ITIL® 4 Practitioner: Problem Management 30d with exam online course in English provided by iLEARN Innovative Learning

Starting from
279,00 EUR
265,05 EUR up to 30/06/2025
iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
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To verify the PeopleCert accreditation, click on the logo.

 

The ITIL 4 Practitioner: Problem Management practice module targets IT professionals aiming to decrease the probability and consequences of incidents by pinpointing both existing and potential causes of incidents, as well as managing workarounds and known errors.

ACCESS DURATION
  • 30 access days to the platform
ITIL 4 PRACTITIONER: PROBLEM MANAGEMENT ONLINE COURSE DETAILS
  • 9 lessons (about 1,5 hours of videos)
  • Downloadable PDF documents with detailed content (slides, explanations) for each lesson
  • End-of-lesson quizzes
  • 2 official mock exams
  • Access 24/7
  • Official manual in digital format (paper version available for a fee by clicking on the option “ Add the manual in paper format” at the top of this page)
  • PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, extra study resource in addition to the iLEARN online course
  • PeopleCert official mock exam - Optional service for a fee that allows candidates to test the real exam experience, in addition to the mock exam/s already included in the course. To obtain it, please select the option “PeopleCert official mock exam”.
  • Learning Digital Assistant - Get constant and immediate support by our training digital assistant, an AI chat tool which will answer to all your training questions and not only, directly on our e-learning platform (optional service). Discover more about the Learning Digital Assistant.

To complete the course and have an optimal exam preparation, we recommend you to spend at least 7 hours of study.
For further information about online courses, please click here.

ITIL 4 PRACTITIONER: PROBLEM MANAGEMENT EXAM FORMAT
  • Duration of 30 minutes (25% extra time for candidates taking the exam in a language other than their native language)
  • Closed book
  • 20 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 13/20 marks - 65%

For more information about technical requirements and online exam procedure, please click here.

PDU - ITIL 4 PRACTITIONER PROBLEM MANAGEMENT

Our ITIL® 4 Practitioner: Problem Management training course can provide 10 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:

  • Ways of Working (Technical): 7
  • Power Skills (Leadership): 1
  • Business Acumen (Strategic): 2

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.

For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.

Typology

30 days online course with exam

Location

Online

Accreditation

PeopleCert

Individual price

Access duration of the course

30 days

Language

English

Objectives

  • Enhance the dependability of IT services
  • Minimize losses and expenses resulting from IT service unavailability or deterioration
  • Achieve service quality objectives
  • Diminish technical debt
  • Forecast the use of IT support resources
  • Evaluate, measure, and cultivate the Problem Management practice capability within their organization, utilizing the ITIL Maturity Model.

Who it is aimed at

This module is aimed at IT professionals aiming to decrease the probability and consequences of incidents by pinpointing both existing and potential causes of incidents, as well as managing workarounds and known errors.

Contents

  • Key concepts of the practice
  • Processes of the practice
  • Roles and competencies of the practice
  • How information and technology enable the practice
  • Role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • How the guiding principles support the practice

Prerequisites

In order to access ITIL 4 Problem Management exam, candidates must hold an ITIL 4 Foundation, ITIL® v3 Foundation or any next ITIL® v3 level certificate or an ITIL 4 Managing Professional Transition certificate.

Furthermore, candidates must have taken the related accredited training course.

Teacher language

English

Exam type

Online

Certificate type

Online

Exam language

English
Frequently Asked Questions

No, all prices on the website are exclusive of VAT. However, please note that VAT is not applicable in the following cases:

invoicing to a non-EU company or citizen invoicing to a non-Italian EU company with a valid VIES VAT ID

You can check the VAT ID on the VIES portal via this link: https://ec.europa.eu/taxation_customs/vies/

The website implements these rules automatically. However, you or your organization may be exempt from VAT for other legal reasons. In this case, please contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If this is the case, please do not submit subscriptions via the website: your request will be handled through manual order processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.

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