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ITIL® 4 Specialist: Collaborate, Assure and Improve Courses

ITIL 4 Specialist: Collaborate, Assure and Improve certification training courses and exams based on ITIL framework and ITIL 4 practices


Summary of Topics

Availability and prices of ITIL® 4 Specialist: Collaborate, Assure and Improve courses

ITIL® 4 Specialist: Collaborate, Assure and Improve online courses with exam

In this showcase you will find a selection of online courses and exams concerning ITIL® 4 Specialist: Collaborate, Assure and Improve within ITIL 4 qualification scheme.
It is also possible to take the course and exam for each individual ITIL practice: Continual Improvement, Service Level Management, Relationship Management, Information Security Management, Supplier Management.
If you do not see a specific ITIL 4 Collaborate, Assure and Improve course or ITIL 4 Collaborate, Assure and Improve exam, please contact us.

ITIL® 4 Specialist: Collaborate, Assure and Improve retake exams

Didn't you pass your ITIL 4 Specialist: Collaborate, Assure and Improve exam? You can purchase the Retake exam for a lower price.
In this showcase you will be able to purchase the ITIL 4 Collaborate, Assure and Improve online retake exams.

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
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What is ITIL 4 Specialist: Collaborate, Assure and Improve qualification?

ITIL 4 Specialist: Collaborate, Assure and Improve is a batch of the ITIL 4 Practice Manager modules that helps candidates to foster strong cross-practice collaboration and optimize service value streams. These practices include ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, and ITIL 4 IT Information Security Management Practice.

 

What is ITIL 4 Specialist: Collaborate, Assure and Improve useful for?

This ITIL certification serves to clarify fundamental concepts, principles, value, and challenges related to ITIL 4's five management practices. It aims to facilitate stakeholder understanding of the strategic and operational prerequisites for collaborative value creation and the achievement of business goals. The module further focuses on seamlessly integrating these practices into an organization's value streams, deepening comprehension of interfaces and synergies among the practices. It encourages the application of metrics and success factors to enhance overall performance while also promoting the evaluation, assessment, and improvement of the capability of various practices through the utilization of the ITIL Maturity Model.

 

Which are the Practices included in ITIL 4 Specialist: Collaborate, Assure and Improve batch?

ITIL 4 Specialist: Collaborate, Assure and Improve is one of the three batches of ITIL 4 Practice Manager (ITIL PM) stream. It is composed of five modules, each one based on an individual ITIL practice.

 

ITIL 4 Practitioner: Relationship Management

This practice develops the ability to cultivate strong tactical and strategic connections between your organization and its stakeholders.

Order your ITIL Relationship Management certification exam now and study from the official PeopleCert material.

 

ITIL 4 Practitioner: Supplier Management

This module enhances the delivery of high-quality products and services by acquiring skills in effectively managing your organization's suppliers.

Order your ITIL Supplier Management certification exam now and study from the official PeopleCert material.

 

ITIL 4 Practitioner: Service Level Management

This practice emphasizes well-defined objectives for service utility, warranty, and the holistic service experience.

Order your ITIL Service Level Management certification exam now and study from the official PeopleCert material.

 

ITIL 4 Practitioner: Continual Improvement

This module helps candidates acquiring the skills to thrive in a changing business environment through the ongoing enhancement of products, services, and operational practices.

Order your ITIL Continual Improvement certification exam now and study from the official PeopleCert material.

 

ITIL 4 Practitioner: Information Security Management

This practice module helps candidates acquiring knowledge about optimal practices for securing vital information to guarantee smooth business operations.

Order your ITIL Information Security Management certification exam now and study from the official PeopleCert material.

 

How to achieve the ITIL 4 Specialist: Collaborate, Assure and Improve certification?

Itil4 Official Scheme

In order to achieve this qualification, candidates should take and pass all the five ITIL 4 Practitioner exams included in the batch.
Alternatively, candidates can opt for taking the ITIL 4 Specialist: Collaborate, Assure and Improve combined exam, which allows to cover five ITIL Practices passing just one exam instead of 5. In this case, candidates will have to take just one certification exam of 90 minutes instead of five single exams of 30 minutes each.

Once obtained ITIL 4 Collaborate, Assure and Improve certification, candidates should obtain ITIL 4 Specialist: Create, Deliver and Support in order to achieve the ITIL 4 Practice Manager (ITIL 4 PM) designation.

In order to access all of these exams, candidates must own the ITIL 4 Foundation certificate.

 

How to prepare for ITIL 4 Specialist: Collaborate, Assure and Improve exams?

Candidates can prepare for the exams in different ways, thanks to iLEARN training packages.

iLEARN provides the official PeopleCert eLearning course for each of the module available in ITIL 4 Collaborate, Assure and Improve batch. Each ITIL 4 Practice self-paced course includes:

  • Interactive learning modules
  • Official manual in digital format
  • PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, to be used for self-study
  • 2 official PeopleCert sample papers

Candidates may also decide to add 2 or 4 hours of remote coaching with an accredited trainer to better prepare for the final certification exam.

iLEARN makes available also the ITIL 4 Specialist: Collaborate, Assure and Improve Combined online course, covering the 5 ITIL 4 Practitioner courses included in the batch, with the same characteristics of the single practice courses.

Otherwise, candidates can attend an ITIL 4 Practitioner or a ITIL 4 Specialist: Collaborate, Assure and Improve Combined training in a virtual classroom or in classroom on scheduled dates or in-house.
The options available are listed at the top of this page and you can directly choose and purchase your preferred one from there.

 

Details about ITIL 4 Specialist: Collaborate, Assure and Improve courses

Objectives

  • Clarifying the essential concepts, principles, value, and challenges associated with ITIL 4's five management practices.
  • Ensuring stakeholders comprehend the strategic and operational prerequisites for collaborative value creation and achieving business goals.
  • Seamlessly incorporating these practices into the organization's value streams.
  • Enhancing understanding of the interfaces and synergies among the five practices.
  • Implementing metrics and success factors to enhance overall performance.
  • Evaluating, assessing, and developing the capability of various practices through the application of the ITIL Maturity Model.

Who it is aimed at

ITIL 4 Specialist: Collaborate, Assure and Improve is aimed at all IT professionals seeking to enhance their skills in establishing effective cross-practice collaboration, optimizing service value streams, and applying key concepts from the five ITIL Management Practices at both strategic and operational levels.

Contents

ITIL 4 Specialist: Collaborate, Assure and Improve training courses will provide an in-depth understanding of the subsequent five ITIL® 4 Practices:

 

  • Relationship Management
  • Supplier Management
  • Service Level Management
  • Continual Improvement
  • Information Security Management

Prerequisites

In order to access any of the ITIL 4 Specialist: Collaborate, Assure and Improve modules, candidates must hold an ITIL 4 Foundation certificate, ITIL® v3 Foundation or any next ITIL® v3 level, or the ITIL 4 Managing Professional certificate.

In order to access the exam, it is mandatory to have attended an accredited training course.

Duration

  • Online course duration: 12 months access to the eLearning course
  • Classroom/distant course duration:
    • Individual ITIL 4 Practitioner duration: 1 day
    • Combined course duration: 3 days

Our e-learning platform is optimized for access via web browsers, including mobile!

Accreditation

PeopleCert

Courses languages

English

Teacher language

English

Material course language

English

Exam type

Online

Certification

ITIL® 4 Specialist: Collaborate, Assure and Improve official certificate

This certification is subject to the PeopleCert Continuing Development Programme.
Find out how and when to renew your certification.

Certificate type

Online, Paper

Exam language

English

Exam format

ITIL® 4 Specialist: Collaborate, Assure and Improve Combined exam:

  • Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
  • Closed book
  • 60 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 39/60 marks - 65%

ITIL® 4 Practitioner exams (details are the same for any individual module):

  • Duration of 30 minutes (25% extra time for candidates taking the exam in a language other than their native language)
  • Closed book
  • 20 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 13/20 marks - 65%
Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

 

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.