ITIL® 4 Specialist: Collaborate, Assure and Improve Courses

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
 

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

What is ITIL 4 Specialist: Collaborate, Assure and Improve qualification?

ITIL 4 Specialist: Collaborate, Assure and Improve is a batch of the ITIL 4 Practice Manager modules that helps candidates to foster strong cross-practice collaboration and optimize service value streams. These practices include ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, and ITIL 4 IT Information Security Management Practice.

What is ITIL 4 Specialist: Collaborate, Assure and Improve useful for?

This ITIL certification serves to clarify fundamental concepts, principles, value, and challenges related to ITIL 4's five management practices. It aims to facilitate stakeholder understanding of the strategic and operational prerequisites for collaborative value creation and the achievement of business goals. The module further focuses on seamlessly integrating these practices into an organization's value streams, deepening comprehension of interfaces and synergies among the practices. It encourages the application of metrics and success factors to enhance overall performance while also promoting the evaluation, assessment, and improvement of the capability of various practices through the utilization of the ITIL Maturity Model.

Which are the Practices included in ITIL 4 Specialist: Collaborate, Assure and Improve batch?

ITIL 4 Specialist: Collaborate, Assure and Improve is one of the three batches of ITIL 4 Practice Manager (ITIL PM) stream. It is composed of five modules, each one based on an individual ITIL practice.

ITIL 4 Practitioner: Relationship Management

This practice develops the ability to cultivate strong tactical and strategic connections between your organization and its stakeholders.

Order your ITIL Relationship Management certification exam now and study from the official PeopleCert material.

ITIL 4 Practitioner: Supplier Management

This module enhances the delivery of high-quality products and services by acquiring skills in effectively managing your organization's suppliers.

Order your ITIL Supplier Management certification exam now and study from the official PeopleCert material.

ITIL 4 Practitioner: Service Level Management

This practice emphasizes well-defined objectives for service utility, warranty, and the holistic service experience.

Order your ITIL Service Level Management certification exam now and study from the official PeopleCert material.

ITIL 4 Practitioner: Continual Improvement

This module helps candidates acquiring the skills to thrive in a changing business environment through the ongoing enhancement of products, services, and operational practices.

Order your ITIL Continual Improvement certification exam now and study from the official PeopleCert material.

ITIL 4 Practitioner: Information Security Management

This practice module helps candidates acquiring knowledge about optimal practices for securing vital information to guarantee smooth business operations.

Order your ITIL Information Security Management certification exam now and study from the official PeopleCert material.

How to achieve the ITIL 4 Specialist: Collaborate, Assure and Improve certification?

In order to achieve this qualification, candidates should take and pass all the five ITIL 4 Practitioner exams included in the batch.
Alternatively, candidates can opt for taking the ITIL 4 Specialist: Collaborate, Assure and Improve combined exam, which allows to cover five ITIL Practices passing just one exam instead of 5. In this case, candidates will have to take just one certification exam of 90 minutes instead of five single exams of 30 minutes each.

Once obtained ITIL 4 Collaborate, Assure and Improve certification, candidates should obtain ITIL 4 Specialist: Create, Deliver and Support in order to achieve the ITIL 4 Practice Manager (ITIL 4 PM) designation.

In order to access all of these exams, candidates must own the ITIL 4 Foundation certificate.

How to prepare for ITIL 4 Specialist: Collaborate, Assure and Improve exams?

Candidates can prepare for the exams in different ways, thanks to iLEARN training packages.

iLEARN provides a Self-study ITIL 4 Collaborate, Assure and Improve course for each of the module available in ITIL 4 Collaborate, Assure and Improve batch. These packages include:

• Official manual in digital format
• PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, to be used for self-study
• 2 official PeopleCert sample papers
• Online asynchronous coaching with an accredited trainer for 120 days*
• A Two, four, or eight hours coaching session with an accredited trainer (optional service).

* Asynchronous coaching with an accredited trainer is provided to support learners’ understanding of the Peoplecert Official Training Materials.  Level of contact will vary in accordance with the candidate’s learning requirements. However, there is minimally one communication between the trainer and the learner to ensure that the learner understands how to navigate the course materials and agree to any plans for coaching interactions. The language of the coaching is English.

Candidates may also decide to add 2 or 4 hours of remote coaching with an accredited trainer to better prepare for the final certification exam.

iLEARN makes available also the ITIL 4 Specialist: Collaborate, Assure and Improve Combined self-study package, covering the 5 ITIL 4 Practitioner courses included in the batch.

Otherwise, candidates can attend an ITIL 4 Practitioner or a ITIL 4 Specialist: Collaborate, Assure and Improve Combined training in a virtual classroom or in classroom on scheduled dates or in-house.
The options available are listed at the top of this page and you can directly choose and purchase your preferred one from there.

Details about ITIL 4 Specialist: Collaborate, Assure and Improve courses