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ITIL® 4 Practitioner: Supplier Management 1 year with exam
ITIL® 4 Practitioner: Supplier Management 1 year with exam online course in English provided by iLEARN Innovative Learning
312,55 EUR up to 30/06/2025
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
To verify the PeopleCert accreditation, click on the logo.
This module emphasizes the effective management of the organization's suppliers and their performances to facilitate the smooth delivery of high-quality products and services. This involves crafting an optimized sourcing strategy and fostering closer, more collaborative relationships with key suppliers to discover and actualize new value while mitigating the risk of failure.
Access duration
- 1 year access to the platform
ITIL 4 Practitioner: Supplier Management online course details
This online course is provided directly by PeopleCert on their platform.
- 2-3 hours of contents, divided in bite-sized learning modules
- Interactive and self-paced course
- Mobile-optimised and device-friendly
- ITIL 4 glossary included
- Official manual in digital format (paper version available for a fee by clicking on the option “ Add the manual in paper format” )
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, extra study resource in addition to the iLEARN online course
- PeopleCert official mock exam (optional service for a fee that allows candidates to test the real exam experience, in addition to the mock exam/s already included in the course. To obtain it, please select the option “PeopleCert official mock exam”)
To complete the course and have an optimal exam preparation, we recommend you to spend at least 7 hours of study.
ITIL 4 Supplier Management exam format
- Duration of 30 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 20 multiple choice questions
- 1 mark for each correct answer
- Passing score: 13/20 marks - 65%
For more information about technical requirements and online exam procedure, please click here.
Typology
1 year online course with examLocation
OnlineAccreditation
PeopleCertIndividual price
Access duration of the course
1 yearLanguage
EnglishObjectives
- Ensure the efficient utilization of third-party services by instituting a unified approach to sourcing strategy and overseeing supplier relationships.
- Establish a centralized control point for both active and planned supplier contracts and services. Develop strategies for utilizing services from suppliers and partners, including the evaluation and selection process, ensuring that consumed services consistently meet or exceed agreed service levels.
- Optimize the cost of services and comprehensively manage associated risks.
- Enhance customer satisfaction and loyalty through effective supplier management practices.
- Gauge, appraise, and enhance the Supplier Management practice capability within the organization using the ITIL Maturity Model.
Who it is aimed at
- Process owners, managers, and coordinators
- Practice owners, managers, coordinators, and staff
- Enterprise architects
- IT service Managers
- IT product Managers
- IT practice leaders
- IT operations leaders
- IT procurement staff
- IT support staff
- IT field engineers
- Any of these roles applied in ESM (non-IT) contexts
- Digital, IT, and Application design and development teams
- Service integration managers and teams
Contents
- Key concepts of the practice
- Processes of the practice
- Roles and competencies of the practice
- How information and technology enable the practice
- Role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- How the guiding principles support the practice
Prerequisites
In order to access ITIL 4 Supplier Management exam, candidates must hold an ITIL 4 Foundation, ITIL® v3 Foundation or any next ITIL® v3 level certificate or an ITIL 4 Managing Professional Transition certificate.
Furthermore, candidates must have taken the related accredited training course.