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SIAM™ Foundation Courses

SIAM Foundation certification training courses and exams based on ITIL methodology and framework

Summary of Topics

Availability and prices of SIAM™ Foundation courses

SIAM Foundation online courses (e-learning) with exam

In this showcase you will find a selection of training courses and exams concerning SIAM learning area and SIAM Foundation certifications.
If you do not see a specific SIAM Foundation course or SIAM Foundation exam, please contact us.

SIAM™ Foundation online exams

In this showcase you will be able to purchase SIAM Foundation exam voucher only to take the online exams on EXIN portal, in complete autonomy, 24 hours a day.

iLEARN is an ATO (Accredited Training Organization) and AEO (Approved Examination Organization) of EXIN for SIAM™ Foundation courses and exams
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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.


What is SIAM Foundation

The EXIN SIAM™ Foundation certification is specifically designed to validate professionals' knowledge and comprehension of the fundamental concepts and terminology related to Service Integration and Management (SIAM). This certification provides a comprehensive understanding of the core principles governing SIAM, allowing individuals to navigate the complex landscape of IT service management with ease.

The certification also covers the common processes utilized in the SIAM environment, providing a holistic view of the operational aspects involved in service integration and management. This knowledge enables professionals to optimize IT operations and ensure seamless collaboration between various service providers, enhancing the overall efficiency and effectiveness of service delivery.


What is SIAM Foundation training useful for

SIAM Foundation validates the knowledge of professionals that bring together multiple service providers in pursuit of common goals in support of the client organizations agreed upon service delivery goals.

Candidates who successfully complete this certification understand how SIAM can bring business value and contribute to the implementation and use of SIAM in an organization.


How to achieve SIAM Foundation certification

SIAM Foundation certification is automatically achieved after passing the EXIN SIAM™ Foundation exam, a video or live proctored experience. Read more information about the exam experience with EXIN.
It is possible to purchase the voucher to attempt the examination from this website, by following the dedicated links above. An accredited training is recommended but not mandatory, along with a basic knowledge of the ITSM terminology.

The SIAM Foundation level is a prerequisite to continue with the following levels of SIAM qualification.


How to prepare for SIAM Foundation examination

Training for SIAM Foundation certification is not mandatory but strongly recommended.
The iLEARN officially accredited SIAM Foundation course provides delegates with an extensive introduction to the core concepts of SIAM. It helps you obtain the knowledge of the terminology and core principles of SIAM. The SIAM Foundation course best prepares you to pass the exam and get certified.

iLEARN offers SIAM Foundation training courses in different delivery modes: 

  • SIAM Foundation classroom courses
    • on pre-scheduled dates: traditional classroom training at iLEARN premises
    • in-house: traditional classroom training scheduled based on client needs and at customer's or iLEARN premises
  • SIAM Foundation distant (virtual) courses: following a remote classroom by means of a web-conference
  • SIAM Foundation eLearning/self-paced learning: training provided through our online learning management system from anywhere and at any time
  • SIAM Foundation ONE-to-ONE courses: access to e-learning platform and interactiv sessions via web-conference with the accredited trainer


Earn PDUs with SIAM Foundation courses

Our SIAM Foundation training course can provide 16 Professional Development Units (PDUs) for holders of PMI certifications who need credits for their maintenance.

Here below you can find more details about the PDUs allocation for the SIAM Foundation course:

  • Ways of Working (Technical): 12
  • Power Skills (Leadership): 0
  • Business Acumen (Strategic): 4

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout. The PDUs are earned by following the course even if the certification exam is not successful.

Visit this page for more information about PDUs and how to claim them to maintain your PMI qualifications.


Details about SIAM Foundation courses


  • Understand key SIAM concepts and processes used in the organization
  • Build a SIAM ecosystem to better organize organizational resources
  • Provide better support during SIAM implementation by understanding key considerations related to key processes
  • Mitigate risks associated with integration services and the SIAM ecosystem
  • Link various practices with SIAM to enhance and improve the organization's service delivery.
  • Integrate services using different structures based on SIAM practices and methodologies
  • Identify key stages of SIAM implementation to better plan for adoption
  • Identify SIAM roles and responsibilities in processes and organizations
  • Better selection of the most appropriate SIAM practices based on the environment and the maturity of the organization

Who it is aimed at

The SIAM Foundation is for professionals who want to implement a SIAM approach in their organization, especially those already using IT service management processes. It is also suitable for providers who wish to implement and manage service integration and management models.


  • Introduction to SIAM™
  • SIAM implementation roadmap
  • SIAM and its relation to other management practices
  • SIAM roles and responsibilities
  • SIAM practices
  • Processes to support SIAM
  • SIAM challenges and risks


There are no mandatory prerequisites to access SIAM Foundation exam, but these points are recommended:

  • Attending an accredited SIAM Foundation training course
  • Having a basic knowledge of ITSM terminology 


  • Classroom/distant live course duration: 2 days
  • Online course (e-learning/self-paced delivery option) durations:
    • 30 days access to the platform
    • 1 year access to the platform

Our e-learning platform is optimized for access via web browsers, including mobile!



Courses languages


Teacher language


Material course language


Exam type



EXIN SIAM™ Foundation official certificate

Certificate type


Exam language

English, Chinese, Finnish, German, Japanese

Exam format

  • Duration of 60 minutes
  • Closed book
  • 40 multiple choice questions
  • Passing score: 26/40 marks - 65%
Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link:

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us ( so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  


Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.