SIAM® is an approach to managing multiple suppliers of business as well as IT services.
The SIAM® Foundation course is the most relevant and practical resource for skills and knowledge development, aligning Service Management framework processes and enabling businesses of any size to effectively manage multi-sourcing. This includes outsourcing, SaaS, PaaS and Cloud and benefits a very broad range of stakeholders.
It provides an introduction to service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM® models.
It is suitable for anyone working in, or wishing to work in an organization using SIAM management practices.