ITIL® 4 Practitioner: Relationship Management Courses

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What is the Relationship Management?

Relationship Management refers to the practice of building, maintaining, and enhancing relationships with various stakeholders, such as customers, clients, partners, suppliers, and internal teams, to achieve mutual goals and create value. The primary objective is to ensure positive and productive interactions between an organization and its stakeholders.

A Relationship Manager is an individual responsible for overseeing and managing relationships on behalf of an organization. This role is often multifaceted, involving communication, collaboration, and strategic planning. Relationship Managers act as a bridge between the organization and its stakeholders, ensuring that both parties' needs and expectations are understood and met. Key responsibilities may include: building relationships, understanding needs, communication, conflict resolution, strategic planning, customer satisfaction, collaboration.

What is ITIL 4 Practitioner: Relationship Management training useful for?

The ITIL 4 Practitioner: Relationship Management training is useful for individuals and organizations in the field of IT service management. The ITIL 4 Practitioner: Relationship Management training specifically focuses on the practical application of ITIL principles in building and maintaining effective relationships with stakeholders.

How to achieve the ITIL 4 Practitioner: Relationship Management certification?

The ITIL 4 Practitioner: Relationship Management certificate is obtained upon successfully passing the related certification exam.
To be eligible for ITIL 4 Practitioner: Relationship Management exam, candidates must hold an ITIL 4 Foundation or an ITIL 4 Managing Professional Transition certificate. The related training is also mandatory to sit for the exam.

ITIL 4 Practitioner: Relationship Management is one of the five practices included in ITIL 4 Collaborate, Assure and Improve batch, under the ITIL 4 Practice Manager stream. Once a candidate obtained the Continual Improvement certificate along with the other four practice certificates, he/she will be awarded with the ITIL 4 Collaborate, Assure and Improve certification.

How to prepare for ITIL 4 Practitioner: Relationship Management exam?

Candidates can prepare for the exams in different ways, thanks to iLEARN training packages.

iLEARN provides the official PeopleCert eLearning course, including:

• Interactive learning modules
• Official manual in digital format
• PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, to be used for self-study
• 2 official PeopleCert sample papers

Candidates may also decide to add 2 hours of remote coaching with an accredited trainer to better prepare for the final certification exam.

iLEARN makes available also the ITIL 4 Specialist: Collaborate, Assure and Improve Combined eLearning course, covering the 5 ITIL 4 Practitioner courses included in the batch, with the same characteristics of the single practice courses.

Otherwise, candidates can attend an ITIL 4 Practitioner: Relationship Management training in a virtual classroom or in classroom on scheduled dates or in-house. The options available are listed at the top of this page and you can directly choose and purchase your preferred one from there.

Details about ITIL 4 Practitioner: Relationship Management course