Frequently Asked Questions

If you are purchasing as a European Union company, our system we'll not calculate and add VAT to the payment if the VAT id is registered to the EU VIES (VAT Information Exchange System). You can check if the VAT id of the company is correctly registered at this link.

Open the FAQ >

The billing process is fully automatic and based on the information provided at purchase time.

An invoice is always generated for each purchase, usually wthin two working days from the payment. The invoice is sent by email to the address of the registrant and is also available in the "Reserve Area" of the website where you can also find the full history of orders and payments.

If you need the the invoice before the payment, please contact us as it has to be processed manually.

Notice: for purchases occurring in the first decade of each month, the related invoices are issued only afterwards.

Open the FAQ >

Which authorized material is it possible to use for Axelos open book examinations?

During open book exams the use of the official manual is permitted.

Digital format manual

You can use your eBook:

  • Viewing your eBook on a second mobile device, such as smartphone, tablet or laptop.
  • If the device you are using for taking the examination supports a modern viewing interface (i.e.. having the latest OS and supported Browser updates installed), you will be presented with a digital copy of the eBook for all open book exams. Otherwise, the exam interface will make available the pdf standard copy of the eBook.

Paperback manual

You can use the paperback manual at these conditions:

  • Paperback manuals may be annotated and tabulated
  • No sticky notes and loose-leaf papers containing additional notes are allowed
  • Your Proctor will ask you to open the book and flip through the pages in front of the camera to allow you to use it during the examination
Open the FAQ >

The number of attempts available to pass an examination depends on the specific product (exam). The information is provided in the description of the offering in the website. Should you not find it, please contact us.

Open the FAQ >

The time needed to attend a course and prepare for the related examination, when applicable, is specified in the offering documentation on the website. Should you need and not find the information, please contact us.

Open the FAQ >

It is possible to test the PeopleCert examination platform (ExamShield) compatibility with a device by downloading and trying it at this link:

https://download.peoplecert.org/ExamShield/Install.aspx 

 

For more information about the PeopleCert online examinations, read https://www.innovativelearning.eu/products/exams/peoplecert.html.

 

In case of compatibility issues, contact PeopleCert Customer Service: customerservice@peoplecert.org 

Open the FAQ >

Take2 voucher code can be issued by PeopleCert only after the Official Result of the initial exam is issued and only if the candidate has failed.
If the initial exam has not been conducted because the candidate did not show up for the exam (Candidate Absent), Take2 cannot be issued.

In order to obtain another exam attempt, the candidate will have to log into his/her PeopleCert account, go under "Overview - My Exams" and click on "Change Date" in order to reschedule after purchasing the relevant fee. In this way the initial exam will be conducted and in case the candidate fails, he/she will receive a Take2 voucher code along with the Official Result.

Open the FAQ >

The voucher for the second attempt is sent automatically to your email address by PeopleCert in case you fail your first exam and if you purchased the Take2 option. The voucher is sent after the the first exam session is officially closed and the final results are announced. PeopleCert declares this is done within 2 business days from the date of the examination. Therefore, should you not receive the voucher for the second attempt within 2 business days from the first attempt, contact PeopleCert support. You have to take the second attempt within 6 months from the date of the first exam attempt.

Open the FAQ >

Information about online exams with PeopleCert, including: - Candidate registration procedure - Exam procedure - Technical requirements - Rules - PeopleCert official guides can be found on ILEARN website at the following link: https://www.innovativelearning.eu/products/exams/peoplecert.html. Find attached to this knowledge base the PeopleCert official guides about "how to book an exam" and "Online Proctored exams candidates guidlines".

Open the FAQ >

PeopleCert online exam vouchers issued by iLEARN, by rule, are valid for 12 months from the issuing date.Candidates can reserve an online exam session (date and time) during all the validity period of the voucher. It is suggested to book exams session at least 3 days in advance.

Open the FAQ >

The requirements and steps to pass an online examination are depending on the Examination Institute and are described at the following links:

 

Open the FAQ >

There is no difference of validity between a paper and an electronic certificate: both demonstrate that you have achieved a qualification level. The e-certificate is provided by default. In most cases, depending on products, you may ask for an optional paper certificate by paying a supplement. Therefore, expect to receive a paper certificate only if you have paid for it.

Open the FAQ >

An attendance certificate for the attended course is not automatically provided unless you have purchased it together with the course. The purchase may be paper or electronic and the certificate is issued accordingly. In order to receive the certificate, indipendently from the media, the participant shall have completed the course.

Open the FAQ >

The deadline is linked to the online voucher validity: you shall pass the exam before its deadline.

The validity of the online voucher is explained in the offering and it starts from the date the voucher is issued. 

Open the FAQ >

Which of the two approaches suits better your needs? Read this article to learn more about it.

Open the FAQ >

You can generally access the courses using the web browser of the mobile phone or tablet.

For courses delivered from the iLEARN platform, you can also use the native apps for Android and iOS.

Please, find more information at this link: https://www.innovativelearning.eu/products/online-courses/lms-app-mobile.html

 

Open the FAQ >

It is possible to view a demo version of the majority of the online courses. To access the demo courses please follow the steps below:

  1. Login to the "Reserved Area" of the website www.innovativelearning.eu (if you don't have an account yet, please create it https://www.innovativelearning.eu/component/rsform/form/10-registration.html)
  2. After logging in, select the "Online course demo" from the "Reserved Area" menu or directly open the demo page
  3. Follow the instructions in the page (use the link and the provided details to access the demo courses)

Should you not find the demo of the desired course, please contact us to verify if it is available.

Open the FAQ >

ScrumLearn - It is focused on using Scrum for projects and Business as Usual - It is focused on using Scrum in business and technical contexts (e.g. IT) - It is available in English, French, Italian and Spanish and for Scrum Master role - Certification is released by iLEARN - Innovative Learning - It is an emerging qualification in the market

 

Scrumstudy - It is focused on using Scrum for projects - It is focused on using Scrum in technical contexts (e.g. IT) - It is available in English and Spanish and for Scrum Master, Scrum Product Owner and Scrum Developer roles - Certification is released by ScrumStudy (Vmedu) - It is a well established qualification in the market

Open the FAQ >

Courses are designed and accredited with all the contents needed to prepare and pass the related exam. Therefore, yo don't need to buy any additional book to prepare for it. Should, this be necessary, it will be explicitly stated in the course offering.

Open the FAQ >

Any course related to project management, leadership, or strategic and business management can be claimed for PDUs, even if the course is not provided by a PMI ATP.
However, if a course is not registered with PMI, it cannot pre-approve or guarantee PDUs or contact hours for the course. Additionally, courses that are not registered with PMI do not have an activity ID in its database.

By the way, you may still submit the course for PDUs even if it is not registered, by following the steps described at this page, under the section "How can I self-declare my PDUs?".

Open the FAQ >

The time needed to attend a course and prepare for the related examination, when applicable, is specified in the offering documentation on the website. Should you need and not find the information, please contact us.

Open the FAQ >

If you have access to iLEARN LMS system to follow online courses, you should view them in the MY COURSES section:in the example below you see three courses which can be accesses.

If you expect to see a course but you don't find it in the MY COURSES section, first of all check if the access period of the course is not expired (if so, the course won't be listed).

Finally, remember that:

  • not all the courses are delivered using https://lms.innovativelearning.eu; some partners' courses are delivered through other platforms so please double check your e-mail with the access instructions and verify the platform to use; 
  • all the courses in OTHER COURSES section are demo, incomplete versions of the live courses. Please, use them for demo purpose only and do not start to learn on them because the live course will be different ones.

If you still believe that your course should be present, please contact info@innovativelearning.eu.

Open the FAQ >

If you have purchased and paid a course but not provided the activation information yet (student name, surname, email and start access date), you can do it any time within 30 days form the purchase date following these steps:

  1. Access to the reserved area - https://www.innovativelearning.eu/login.html
  2. Go to the list of your orders - https://www.innovativelearning.eu/orders.html
  3. Enter into the details of the order where you have the courses to be activated (press on the magnifier)
  4. Press on the REGISTER PARTICIPANTS button and follow the steps

Remember that you can perform the previous steps within 30 days from the purchase date and that the access start date of the courses shall be within 30 days form the purchase date. After 30 days from the purchase date have expired, the order registrant details will be used to automatically and immediately activate the courses.

If you need to set an access date different later than 30 days from the purchase date, please contact us (https://www.innovativelearning.eu/contacts.html) and we will evaluate your request.

Remember that while for the courses produced by iLEARN the activation is almost immediate (some minutes) for the courses provided by third parties it can require some working days hours.

Open the FAQ >
  • Six Sigma Green Belt: around 4 hours of videos split into 40 units
  • Six Sigma Black Belt: around 6 hours of videos split into 65 units
  • Six Sigma Yellow Belt: around 1 hour of videos split into 2 units
  • Lean Six Sigma Black Belt: around 7 hours of videos split into 71 units
  • Lean Six Sigma Green Belt: around 3.5 hours of videos split into 40 units
Open the FAQ >

Provided support levels are described in the website and in commercial documentation.

For courses produced by iLEARN, you can ask support to Subject Matter Experts writing to teachers@innovativelearning.eu. The support is aimed at providing help for doubts on quizzes and exercises. Please, remember that support is provided for specific questions arising after the student has checked his/her answer with the suggested one provided in the course and still does not fully understand the rationales.

Answers are provided typically within two business days.

 

Open the FAQ >

You can attend your online course any time, 24 hours a day, 7 days a week.

Open the FAQ >

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

  • billing to a non EU company or citizen
  • billing to a non Italian EU company with a valid VIES VAT id

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

Open the FAQ >

From time to time customers face issues paying with our credit card processor. In general, these issues are often concerning the authentication of the card-holder that is strict (the CVV code is not sufficient and a token is required). Many customers solved this issue by choosing PayPal as alternative payment method but still using their credit card. In fact, PayPal allows to process credit card payments without opening a PayPal account and in this case only CVV verification is required. Just choose "Pay with Debit or Credit Card" instead of logging in with a PayPal account.

Open the FAQ >

Education PDUs can be earned by attending one of iLEARN training courses. PDUs can also be earned in different ways and through different activities.
Read more about how you can earn PDUs.

Open the FAQ >

Any course related to project management, leadership, or strategic and business management can be claimed for PDUs, even if the course is not provided by a PMI ATP.
However, if a course is not registered with PMI, it cannot pre-approve or guarantee PDUs or contact hours for the course. Additionally, courses that are not registered with PMI do not have an activity ID in its database.

By the way, you may still submit the course for PDUs even if it is not registered, by following the steps described at this page, under the section "How can I self-declare my PDUs?".

Open the FAQ >

PMI requires its certification holders to obtain a certain number of PDUs every 3 years in order to maintain their certification.

You can learn more about the number of PDUs required to maintain your PMI certifications.

Open the FAQ >

If you have attended and completed the CAPM/PMP training course through iLEARN you will earn the 35 contact hours needed to take the examination that can be purchased directly on PMI’s website.

Open the FAQ >

Yes, it is. Updates to the new PMP exam version focus on examination structure, which is slightly different to the existing. The fundamentals of project management and the PMI ‘Body of Knowledge’, which is fully covered in the PMP course provided by iLEARN, still meet all of the knowledge requirements. 

Open the FAQ >

PDUs or Professional Development Units are a part of PMI’s Continuing Certification Requirements (CCR) program. PDUs are the measuring unit used to quantify approved learning and professional service activities and they are one-hour blocks of time that are spent learning, teaching others, or volunteering. PDUs are divided into Education PDUs and Giving Back PDUs.

Learn more about PDUs and how to maintain your PMI certifications.

Open the FAQ >

Many organizations issuing qualification schemes have introduced mechanisms based on continuing education to maintain the qualification status. Some of these organizations are, for example, the Project Management Institute and ISACA. The candidate shall continue studying (or performing allowed alternative activities) to earn credits and maintain his/her qualification.

iLEARN – Innovative Learning is working as an officially accredited provider of some of the organizations managing continual education framework. As such, it is entitled to issue educational hours credits for some of its courses. Read more about Continuing Education at this link.

Open the FAQ >

PMI's Talent Triangle refers to the ideal skill set and combination of technical, leadership, strategic and business management expertise. These are areas of competence that a current-day project manager needs to consider and that are highly valued by employers.

For more information, download the PMI's Talent Triangle brochure.

Open the FAQ >

The main difference between Contact Hours and PDUs is that Contact Hours are accumulated prior and PDUs after your PMP® Exam. Before the exam you need 35 Contact Hours and after you become a certified PMP, you will need to accumulate 60 Professional Development Units (PDUs) every three years to keep your certification current.

Open the FAQ >

iLEARN courses can provide PDUs which allow you to maintain PMP and other PMI certifications. Check the complete list of iLEARN online courses which provide PDUs.

Open the FAQ >

logo footer

iCONS - Innovative Consulting S.r.l.
Galleria J.F. Kennedy 10/A
20831 Seregno (MB) - Italy

0039 0362 330107
info@innovativelearning.eu

ISO 9001

Logo CSQ

2020 © iCONS - Innovative Consulting S.r.l.

iLEARN is a business unit of iCONS - Innovative Consulting Srl - VAT number 03334560962
iCONS - Innovative Consulting srl is certified ISO 9001 for training and consulting services.

Lean IT is a trademark of Lean IT Association LLC. BRMP® is a registered trademark of Business Relationship Management Institute, Inc. The Six Sigma logo is a Trade Mark of 6sigmastudy™ (a brand of VMEdu,Inc.). The SCRUMStudy logo is a Trade Mark of SCRUMStudy™ (a brand of VMEdu,Inc.). The PMI logo is a mark of the Project Management Institute, Inc. The PMI Authorized Training Partner seal is a mark of the Project Management Institute, Inc. CAPM®, PMP®, PMI-ACP®, PMI-RMP® and PMI-PgMP® are registered trademarks of PMI. AgileSHIFT®, AXELOS® ProPath, ITIL®, PRINCE2®, PRINCE2 Agile®, P3O®, MSP®, MoP®, M_o_R® and MoV® are Registered Trade Marks of AXELOS Limited. The Swirl Logo™ are Trade Marks of AXELOS Limited. CCBA® and CBAP are registered certification marks owned by International Institute of Business Analysis™ (IIBA®). These certification marks are used with the express permission of International Institute of Business Analysis. TOGAF®, ArchiMate® and IT4IT™ are registered trademarks of The Open Group in the United States and other countries. COBIT® 5, COBIT® 2019, CISA® and CISM® are Registered Trade Marks of the Information Systems Audit and Control Association and the IT Governance Institute. AgileBA® and AgilePM® is a registered trademark of Agile Business Consortium Limited. APMG International ISO/IEC 20000, APMG International ISO/IEC 27001, APMG International Service Catalogue, APMG International Change Analyst, APMG International CMDB, APMG International Problem Analyst, APMG International Change Management, APMG International Finance for Non-Financial Managers, APMG International Lean Six Sigma, APMG International PPS and APMG International Managing Benefits are Trade Marks of APM Group Limited. Better Business Cases™ is a trade mark of Her Majesty Treasury. Enteprise Big Data® is a registered trade mark of Big Data Framework B.V. Praxis Framework™ is a trademark of Praxis Framework Limited. ScrumLearn®, AgileLearn®, KanbanLearn®, ISOLearn® and Organizational Resilience® are registered trademarks of iCONS - Innovative Consulting S.r.l. VeriSM™ is a Trade Mark of IFDC. FitSM® is a registered trademark of ITEMO e.V. EXIN® is a registered trademark of EXIN.