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ITIL® 4 Practitioner: Continual Improvement Courses

ITIL 4 Practitioner: Continual Improvement certification training courses and exams based on the ITIL practice for Continual Improvement.


Summary of Topics

Availability and prices of ITIL® 4 Practitioner: Continual Improvement courses

ITIL 4 Practitioner: Continual Improvement online courses (e-learning) with exam

In this showcase you will find a selection of online courses and exams concerning ITIL® 4 Practitioner: Continual Improvement within ITIL 4 qualification scheme and ITIL 4 Practices. If you do not see a specific ITIL 4 Continual Improvement course or ITIL 4 Continual Improvement exam, please contact us.

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
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What is the Continual Improvement?

Continual Improvement, in the context of IT service management and frameworks like ITIL, refers to an ongoing and systematic process of enhancing services, processes, and overall performance within an organization. The goal is to continually identify and implement improvements that contribute to the efficiency, effectiveness, and alignment of IT services with business objectives.

Key aspects of Continual Improvement include iterative process, feedback loop, proactive approach, strategic alignment, cultural aspect, monitoring and measurement, flexibility, and documentation.

 

What is ITIL 4 Practitioner: Continual Improvement training useful for?

ITIL 4 Practitioner: Continual Improvement training is useful for individuals and organizations that want to enhance their understanding and capabilities in the field of IT service management. The Continual Improvement module within ITIL 4 focuses on the ongoing enhancement of services, processes, and overall performance, maximizing the value of Continual Improvement practices in the daily work.

 

How to achieve the ITIL 4 Practitioner: Continual Improvement certification?

The ITIL 4 Practitioner: Continual Improvement certificate is obtained upon successfully passing the related certification exam.
To be eligible for ITIL 4 Practitioner: Continual Improvement exam, candidates must hold an ITIL 4 Foundation or an ITIL 4 Managing Professional Transition certificate. The related training is also mandatory to sit for the exam.

ITIL 4 Practitioner: Continual Improvement is one of the five practices included in ITIL 4 Collaborate, Assure and Improve batch, under the ITIL 4 Practice Manager stream. Once a candidate obtained the Continual Improvement certificate along with the other four practice certificates, he/she will be awarded with the ITIL 4 Collaborate, Assure and Improve certification.

 

How to prepare for ITIL 4 Practitioner: Continual Improvement exam?

Candidates can prepare for the exams in different ways, thanks to iLEARN training packages.

iLEARN provides  the official PeopleCert eLearning course, including:

  • Interactive learning modules
  • Official manual in digital format
  • PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, to be used for self-study
  • 2 official PeopleCert sample papers

Candidates may decide to add 2 hours of remote coaching with an accredited trainer to better prepare for the final certification exam.

iLEARN makes available also the ITIL 4 Specialist: Collaborate, Assure and Improve Combined eLearning course, covering the 5 ITIL 4 Practitioner courses included in the batch, with the same characteristics of the single practice courses.

Otherwise, candidates can attend an ITIL 4 Practitioner: Continual Improvement training in a virtual classroom or in classroom on scheduled dates or in-house. The options available are listed at the top of this page and you can directly choose and purchase your preferred one from there.

 

Details about ITIL 4 Practitioner: Continual Improvement course

Objectives

  • Adjust to evolving business requirements and conditions while preserving and augmenting the value derived from their service value system (SVS).
  • Elevate the quality, reliability, and responsiveness of products and services.
  • Strengthen overall capabilities for efficient delivery and management of services.
  • Cultivate an organizational culture characterized by engagement, empowerment, and innovation.
  • Evaluate, measure, and enhance the Continual Improvement practice capability within the organization through the utilization of the ITIL Maturity Model.

Who it is aimed at

  • Enterprise architects
  • IT service Managers
  • IT product Managers
  • IT practice leaders
  • IT operations leaders
  • IT procurement staff
  • IT support staff
  • IT field engineers
  • Any of these roles applied in ESM (non-IT) contexts
  • Digital, IT, and Application design and development teams
  • Service integration managers and teams

Contents

  • Key concepts of the practice
  • Processes of the practice
  • Roles and competencies of the practice
  • How information and technology enable the practice
  • Role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • How the guiding principles support the practice

Prerequisites

In order to access ITIL 4 Continual Improvement exam, candidates must hold an ITIL 4 Foundation, ITIL® v3 Foundation or any next ITIL® v3 level certificate or an ITIL 4 Managing Professional Transition certificate.

Furthermore, candidates must have taken the related accredited training course.

Duration

  • Online course duration: 12 months access to the course
  • Classroom/virtual course duration: 1 day

Our e-learning platform is optimized for access via web browsers, including mobile!

Accreditation

PeopleCert

Courses languages

English

Teacher language

English

Material course language

English

Exam type

Online

Certification

ITIL® 4 Practitioner: Continual Improvement official certificate

This certification is subject to the PeopleCert Continuing Development Programme.
Find out how and when to renew your certification.

Certificate type

Online, Paper

Exam language

English

Exam format

  • Duration of 30 minutes (25% extra time for candidates taking the exam in a language other than their native language)
  • Closed book
  • 20 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 13/20 marks - 65%
Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

 

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.