ITIL® 4 Practitioner: Service Desk Courses

ITIL 4 Practitioner: Service Desk certification training courses and exams based on the ITIL practice for Service Desk.

Summary of Topics

Availability and prices of ITIL® 4 Practitioner: Service Desk courses

ITIL® 4 Practitioner: Service Desk self-study courses and exams

In this showcase you will find a selection of self-study material and exams concerning ITIL® 4 Practitioner: Service Desk within ITIL 4 Edition qualification scheme and ITIL 4 Practices.
If you do not see a specific ITIL 4 Service Desk course or ITIL 4 Service Desk exam, please contact us.

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.


What is Service Desk and what does a Service Desk do?

The service desk acts as a crucial intermediary between service providers and users, playing a pivotal role in enhancing user experience, customer satisfaction, and the overall success of service relationships through efficient practices.

A service desk is responsible for providing customer support, handling inquiries, troubleshooting technical issues, and ensuring the smooth operation of services or products offered by an organization.


What is ITIL 4 Practitioner: Service Desk training useful for?

The ITIL 4 Practitioner: Service Desk practice module is designed for IT professionals aiming to validate their expertise in this specific area. It enables individuals to showcase their comprehensive understanding and practical implementation of the ITIL 4 Service Desk practice, encompassing both strategic and operational levels to maximize value in this domain.

iLEARN ITIL 4 Service Desk training is designed to support candidates in achieving the necessary knowledge and capabilities to be awarded as a Service Desk professional.


How to achieve the ITIL 4 Practitioner: Service Desk certification?

The ITIL® 4 Practitioner: Service Desk certificate is obtained upon successfully passing the related ITIL certification exam.
To be eligible for ITIL 4 Practitioner: Service Desk exam, candidates must hold an ITIL 4 Foundation or an ITIL 4 Managing Professional Transition certificate. The related training is also mandatory to sit for the exam.

ITIL 4 Practitioner: Service Desk is one of the five practices included in ITIL 4 Monitor, Support and Fulfil batch, under the ITIL 4 Practice Manager stream. Once a candidate obtained the Service Desk certificate along with the other four practice certificates, he/she will be awarded with the ITIL 4 Monitor, Support and Fulfil certification.


How to prepare for ITIL 4 Practitioner: Service Desk exam?

Candidates can prepare for the exams in different ways, thanks to iLEARN training packages.

iLEARN provides an ITIL 4 Practitioner: Service Desk self-study course, including:

  • The PeopleCert Official Training Material (OTM), a self-study manual including slides, notes, quizzes and sample papers
  • The official PeopleCert eBook
  • A PeopleCert exam voucher code valid 12 months
  • 2 hours of remote live coaching (optional)

Candidates may decide to add the remote coaching hours with our accredited trainers to better prepare for the final certification exam.

Otherwise, candidates can attend an ITIL 4 Practitioner: Service Desk training in a virtual classroom or in classroom on scheduled dates or in-house.

If you want to achieve all the five ITIL 4 Monitor, Support and Fulfil practices certification, iLEARN makes available also the ITIL 4 Specialist: Monitor, Support and Fulfil Combined self-study package, covering the 5 ITIL 4 Practitioner courses and exams included in the batch.

The options available are listed at the top of this page and you can directly choose and purchase your preferred one from there.


Details about ITIL 4 Practitioner: Service Desk course

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