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ITIL® 4 Practitioner: Service Level Management 1 year with exam
ITIL® 4 Practitioner: Service Level Management 1 year with exam online course in English provided by iLEARN Innovative Learning
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
To verify the PeopleCert accreditation, click on the logo.
The ITIL 4 Practitioner: Service Level Management training is beneficial for individuals and organizations aiming to improve proficiency in managing service levels within ITSM.
Access duration
- 1 year access to the platform
ITIL 4 Practitioner: Service Level Management online course details
This online course is provided directly by PeopleCert on their platform.
- 2-3 hours of contents, divided in bite-sized learning modules
- Interactive and self-paced course
- Mobile-optimised and device-friendly
- ITIL 4 glossary included
- Official manual in digital format (paper version available for a fee by clicking on the option “ Add the manual in paper format” )
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, extra study resource in addition to the iLEARN online course
- PeopleCert official mock exam (optional service for a fee that allows candidates to test the real exam experience, in addition to the mock exam/s already included in the course. To obtain it, please select the option “PeopleCert official mock exam”)
To complete the course and have an optimal exam preparation, we recommend you to spend at least 7 hours of study.
ITIL 4 Service Level Management exam format
- Duration of 30 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 20 multiple choice questions
- 1 mark for each correct answer
- Passing score: 13/20 marks - 65%
For more information about technical requirements and online exam procedure, please click here.
Typology
1 year online course with examLocation
OnlineAccreditation
PeopleCertIndividual price
Access duration of the course
1 yearLanguage
EnglishObjectives
- Establish and maintain a mutual understanding of service quality between the service provider and consumer, catering to the needs of key stakeholders on both ends.
- Monitor and assess the real-time service quality while striving for continual improvement in services and agreements.
- Convert stakeholder expectations and requirements into measurable metrics, and efficiently organize and allocate resources accordingly.
- Oversee the consistent delivery and enhancement of services through a comprehensive agreement, such as the Service Level Agreement (SLA).
- Gauge, evaluate, and advance the organizational capability of the Service Level Management practice by employing the ITIL Maturity Model.
Who it is aimed at
- Process owners, managers, and coordinators
- Practice owners, managers, coordinators, and staff
- Enterprise architects
- IT service Managers
- IT product Managers
- IT practice leaders
- IT operations leaders
- IT procurement staff
- IT support staff
- IT field engineers
- Any of these roles applied in ESM (non-IT) contexts
- Digital, IT, and Application design and development teams
- Service integration managers and teams
Contents
- Key concepts of the practice
- Processes of the practice
- Roles and competencies of the practice
- How information and technology enable the practice
- Role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- How the guiding principles support the practice
Prerequisites
In order to access ITIL 4 Service Level Management exam, candidates must hold an ITIL 4 Foundation, ITIL® v3 Foundation or any next ITIL® v3 level certificate or an ITIL 4 Managing Professional Transition certificate.
Furthermore, candidates must have taken the related accredited training course.
Teacher language
Exam type
Certificate type
Exam language
No, all prices on the website are exclusive of VAT. However, please note that VAT is not applicable in the following cases:
invoicing to a non-EU company or citizen invoicing to a non-Italian EU company with a valid VIES VAT IDYou can check the VAT ID on the VIES portal via this link: https://ec.europa.eu/taxation_customs/vies/
The website implements these rules automatically. However, you or your organization may be exempt from VAT for other legal reasons. In this case, please contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If this is the case, please do not submit subscriptions via the website: your request will be handled through manual order processing.
With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.