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ITIL® 4 Specialist: Business Relationship Management 1 year with exam
ITIL® 4 Specialist: Business Relationship Management 1 year with exam online course in English provided by iLEARN Innovative Learning
882,55 EUR up to 30/06/2025
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
To verify the PeopleCert accreditation, click on the logo.
The ITIL 4 Specialist: Business Relationship Management module is designed for IT professionals engaged in cultivating and managing relationships between service providers, consumer organizations, and stakeholders.
Access duration
- 1 year access to the platform
ITIL 4 Specialist: Business Relationship Management online course details
This online course is provided directly by PeopleCert on their platform.
- 2-3 hours of contents, divided in bite-sized learning modules
- Interactive and self-paced course
- Mobile-optimised and device-friendly
- ITIL 4 glossary included
- Official manual in digital format (paper version available for a fee by clicking on the option “ Add the manual in paper format” )
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, extra study resource in addition to the iLEARN online course
- PeopleCert official mock exam (optional service for a fee that allows candidates to test the real exam experience, in addition to the mock exam/s already included in the course. To obtain it, please select the option “PeopleCert official mock exam”)
To complete the course and have an optimal exam preparation, we recommend you to spend at least 21 hours of study.
ITIL 4 BRM exam details
- Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 40 multiple choice questions
- Passing score: 26/40 marks - 65%
For more information about technical requirements and online exam procedure, please click here.
Typology
1 year online course with examLocation
OnlineAccreditation
PeopleCertIndividual price
Access duration of the course
1 yearLanguage
EnglishObjectives
- Outline the roles, responsibilities, knowledge, and skills of Business Relationship Management.
- Facilitate a clear understanding among stakeholders regarding strategic and operational needs, fostering collaboration to create value and accomplish business objectives.
- Utilize Business Relationship Management metrics and key success factors to enhance performance and effectiveness.
- Evaluate, analyze, and enhance Business Relationship Management capability by leveraging the ITIL Maturity Model.
Who it is aimed at
This module is designed for IT professionals who play a crucial role in establishing and cultivating relationships between service providers and consumer organizations, as well as their respective stakeholders.
Contents
- Key concepts of Business Relationship Management (BRM)
- The Business Relationship Management (BRM) Value Streams & Processes
- How to apply The Business Relationship Management (BRM) Models & Techniques
- Business Relationship Management (BRM) roles, skills & organisational solutions
- How Information & Technology supports and enables Business Relationship Management
- The role of partners and suppliers in Business Relationship Management (BRM)
- How to develop the Business Relationship Management (BRM) capability in an organisation
Prerequisites
In order to access any of the ITIL 4 Specialist: Business Relationship Management modules, candidates must hold an ITIL 4 Foundation certificate or the ITIL 4 Managing Professional Transition certificate.
Furthermore, candidates must have taken the related accredited training course.