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ITIL® 4 Specialist: Business Relationship Management 1 år med eksamen
ITIL® 4 Specialist: Business Relationship Management 1 år med eksamen Online kursus på engelsk leveret af iLEARN Innovative Learning
AEO (Approved Examination Organization) af PeopleCert for ITIL®-kurser og -eksamener
Klik på logoet for at bekræfte PeopleCert-akkrediteringen.
ITIL 4 Specialist: Business Relationship Management-modulet er designet til it-professionelle, der beskæftiger sig med at opdyrke og styre relationer mellem serviceudbydere, forbrugerorganisationer og interessenter.
Adgangens varighed
- 1 års adgang til platformen
ITIL 4 Specialist: Business Relationship Management online kursus detaljer
Dette online kursus leveres direkte af PeopleCert på deres platform.
- 2-3 timers indhold, opdelt i små læringsmoduler
- Interaktivt kursus i eget tempo
- Mobiloptimeret og enhedsvenligt
- ITIL 4 ordliste inkluderet
- Officiel manual i digitalt format (papirversion tilgængelig mod et gebyr ved at klikke på indstillingen "Tilføj manualen i papirformat" )
- PeopleCertOfficial Training Material (OTM) - Officielt kursusmateriale, udgivet af PeopleCert, ekstra studieressource i tillæg til iLEARN online kurset
- PeopleCert official mock exam (valgfri service mod betaling, der giver kandidater mulighed for at teste den rigtige eksamensoplevelse, ud over den/de allerede inkluderede Prøveeksamener i kurset. For at få den skal du vælge indstillingen "PeopleCert official mock exam")
For at gennemføre kurset og få en optimal eksamensforberedelse anbefaler vi, at du bruger mindst 21 timers studier.
Detaljer om ITIL 4 BRM-eksamen
- Varighed på 90 minutter (25% ekstra tid for kandidater, der tager eksamen på et andet sprog end deres modersmål)
- Lukket bog
- 40 multiple choice-spørgsmål
- Bestået score: 26/40 point - 65%
For mere information om tekniske krav og online-eksamensprocedure, klik her.
Typology
1 års Online kursus med eksamenSted
OnlineAccreditation
PeopleCertIndividual price
Access duration of the course
1 årSprog
EngelskObjectives
- Skitsere roller, ansvar, viden og færdigheder inden for Business Relationship Management.
- Facilitere en klar forståelse blandt interessenter vedrørende strategiske og operationelle behov og fremme samarbejde for at skabe værdi og opnå forretningsmæssige mål.
- Bruge Business Relationship Management-metrikker og centrale succesfaktorer til at forbedre performance og effektivitet.
- Evaluere, analysere og forbedre Business Relationship Management-kapaciteten ved at udnytte ITIL Maturity Model.
Who it is aimed at
Dette modul er designet til it-professionelle, der spiller en afgørende rolle i at etablere og pleje relationer mellem serviceudbydere og forbrugerorganisationer samt deres respektive interessenter.
Contents
- Nøglebegreber i Business Relationship Management (BRM)
- Business Relationship Management (BRM) værdistrømme og -processer
- Hvordan man anvender Business Relationship Management (BRM)-modeller og -teknikker
- Business Relationship Management (BRM) roller, færdigheder og organisatoriske løsninger
- Hvordan information og teknologi understøtter og muliggør Business Relationship Management
- Partneres og leverandørers rolle i Business Relationship Management (BRM)
- Hvordan man udvikler Business Relationship Management (BRM)-kapaciteten i en organisation
Prerequisites
For at få adgang til et af ITIL 4 Specialist: Business Relationship Management-moduler, skal kandidaterne have et ITIL 4 Foundation-certifikat eller ITIL 4 Managing Professional Transition-certifikat.
Desuden skal kandidaterne have taget det tilhørende akkrediterede træningskursus.
Teacher language
Exam type
Certificate type
Exam language
No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:
billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT idYou can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/
The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.
With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.