Login
90649
ITIL® 4 Practitioner: Incident Management 30d with exam
ITIL® 4 Practitioner: Incident Management 30d with exam online course in English provided by iLEARN Innovative Learning
265,05 EUR up to 30/06/2025
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
To verify the PeopleCert accreditation, click on the logo.
The ITIL 4 Practitioner: Incident Management practice module is designed for IT professionals engaged in rapidly restoring normal service operations and minimizing the adverse effects of incidents.
ACCESS DURATION
- 30 access days to the platform
ITIL 4 PRACTITIONER: INCIDENT MANAGEMENT ONLINE COURSE DETAILS
- 9 lessons (about 1,5 hours of videos)
- Downloadable PDF documents with detailed content (slides, explanations) for each lesson
- End-of-lesson quizzes
- 2 official mock exams
- Access 24/7
- Official manual in digital format (paper version available for a fee by clicking on the option “ Add the manual in paper format” at the top of this page)
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, extra study resource in addition to the iLEARN online course
- PeopleCert official mock exam - Optional service for a fee that allows candidates to test the real exam experience, in addition to the mock exam/s already included in the course. To obtain it, please select the option “PeopleCert official mock exam”.
- Learning Digital Assistant - Get constant and immediate support by our training digital assistant, an AI chat tool which will answer to all your training questions and not only, directly on our e-learning platform (optional service). Discover more about the Learning Digital Assistant.
To complete the course and have an optimal exam preparation, we recommend you to spend at least 7 hours of study.
For further information about online courses, please click here.
ITIL 4 PRACTITIONER: INCIDENT MANAGEMENT EXAM FORMAT
- Duration of 30 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 20 multiple choice questions
- 1 mark for each correct answer
- Passing score: 13/20 marks - 65%
For more information about technical requirements and online exam procedure, please click here.
PDU - ITIL 4 PRACTITIONER INCIDENT MANAGEMENT
Our ITIL® 4 Practitioner: Incident Management training course can provide 10 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:
- Ways of Working (Technical): 7
- Power Skills (Leadership): 1
- Business Acumen (Strategic): 2
Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.
For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.
Typology
30 days online course with examLocation
OnlineAccreditation
PeopleCertIndividual price
Access duration of the course
30 daysLanguage
EnglishObjectives
- Oversee incident coordination within the organization or in specific domains such as region, product, or technology, based on organizational structure
- Supervise and evaluate the performance of teams responsible for addressing and resolving incidents
- Facilitate manual efforts associated with incidents, particularly those involving several teams
- Guarantee adequate awareness of incidents and their status throughout the organization
- Carry out regular incident assessments and introduce enhancements to the incident management practice, incident models, and incident handling procedures
- Gauge, evaluate, and cultivate the Incident Management practice capacity in their organization utilizing the ITIL Maturity Model.
Who it is aimed at
This module is aimed at IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.
Contents
- Key concepts of the practice
- Processes of the practice
- Roles and competencies of the practice
- How information and technology enable the practice
- Role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- How the guiding principles support the practice
Prerequisites
In order to access ITIL 4 Incident Management exam, candidates must hold an ITIL 4 Foundation, ITIL® v3 Foundation or any next ITIL® v3 level certificate or an ITIL 4 Managing Professional Transition certificate.
Furthermore, candidates must have taken the related accredited training course.