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ISO/IEC 20000 Foundation 120d without exam
ISO/IEC 20000 Foundation 120d without exam online course in English provided by iLEARN Innovative Learning
Purchase Options Purchase Options Complete your package! Starting from 199,00 EUR 189,05 EUR up to 30/04/2024
of APMG-International for ISO/IEC 20000 courses
For an online verification of accreditments, do a research with ICONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.
ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It establishes the requirements and can provide the details to implement an effective Service Management System required to deliver high quality IT services, together with guidance on how to demonstrate compliance to the standard.
ISO/IEC 20000 Foundation is the entry level of the certification. Candidates will learn how the standard operates in a typical IT service provider organization.
ACCESS DURATION
- 120 access days to the platform
ISO/IEC 20000 FOUNDATION ONLINE COURSE DETAILS
- 7 lessons (about 5 hours of video)
- Downloadable PDF documents with detailed content (slides, explanations) for each lesson
- 1 official mock exam
- Exercises and solutions
- Access 24/7
To complete the course and have an optimal exam preparation, we recommend you to spend at least 21 hours of study.
For further information about online courses, please click here.
PDU - ISO/IEC 20000 FOUNDATION
Our APMG ISO/IEC 20000 Foundation training course can provide 16 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:
Technical: 0
Leadership: 2
Strategic: 14
Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.
For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.
Typology
Online course without examLocation
OnlineAccreditation
APMGIndividual price
Access duration of the course
120 daysLanguage
EnglishObjectives
The purpose of the Foundation level is to confirm that the candidate has good/basic knowledge of the contents and requirements of the ISO/IEC 20000 standard and understands how the standard operates in a typical IT service provider organization. At the end of the course the candidate will have achieved the knowledge of:
- The background to the ISO/IEC 20000 standard, the APMG qualification scheme and the APMG qualification scheme;
- The focus and objectives of ISO/IEC 20000-1 (Specification), ISO/IEC 20000-2 (Code of Practice) e ISO/IEC 20000-3 (Guidance on Scope and Applicability of ISO/IEC 20000-1) and how these can be used;
- The terminology and definitions used;
- The fundamental requirements of a service management system and the reasons behind the necessity for continual improvement;
- The processes, their objectives and the key requirements of a services supplier in a typical scenario;
- The requirements of eligibility and definition of the field;
- The objectives of internal and external audits, their function and associated terminology.
Who it is aimed at
- IT staff who work with a service management system that requires a basic understanding of the system;
- Resources involved in a company ISO/IEC 20000 certification project;
- Professionals who have a specific interest in IT Service Management.
Contents
- Background and related schemes
- Scope, usage, terms and definitions
- Overall Service Management System (SMS)
- ISO/IEC 20000 Service Management processes
- Certification, applicability and scope
- Achieving and maintaining ISO/IEC 20000-1 certification
Prerequisites
There are no prerequisites for ISO/IEC 20000 Foundation certification.
Teacher language
Material course language
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With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.