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ITIL® 4 专家：Drive Stakeholder Value - 虚拟课程
ITIL® 4 专家：iLEARN Innovative Learning 提供的带意大利语考试的虚拟远程课程（2025 年 5 月 19 日起，为期 6 个半天）。
AEO （ 认可考试机构）。
要验证 PeopleCert 认证，请单击徽标。
ITIL® 4 专家驱动利益相关者价值（ITIL 4 DSV） 模块涵盖服务提供商与其客户、用户、供应商和合作伙伴之间所有类型的参与和互动。它侧重于通过 IT 支持的服务将需求转化为价值。
ITIL 4 专家：Drive Stakeholder Value 虚拟课程详情：
- 以虚拟（远程）模式提供的课程：通过使用先进的网络会议解决方案，学员可以与教师和 课程中的其他学员积极互动， 跟踪课程视频和演示幻灯片，并与教师和其他学员交谈或聊天。
- 课程安排：上午 9 点至下午 1 点
ITIL 4 专家所包含的材料：Drive Stakeholder Value 虚拟课程：
- 可下载的 PDF 文档，包含每节课的详细内容（幻灯片、说明
- 练习和解决方案
- 2 次官方模拟考试
- 包括认证考试
- 数字格式的官方手册
- PeopleCert 官方培训材料 (OTM)- 由 PeopleCert 发布的官方课程材料，iLEARN 在线课程之外的额外学习资源
远程课程在实际开课前约三周确认，达到所需的最低参加人数。因此，请在付款前联系我们。
类型
带考试的远程课程地点
注意！必填选项未被选中。/n在继续之前，请确保您已选中所有必填选项。谢谢。认证
PeopleCert个人价格
课程开始日期
2025年5月19日, 星期一课程结束日期
2025年5月26日, 星期一课程时长
6 half days语言
意大利语目标
- 了解如何设计客户旅程
- 了解如何锁定目标市场和利益相关者
- 了解如何促进利益相关者关系
- 了解如何调整期望值和商定服务细节
- 了解如何接纳和离开客户和用户
- 了解如何共同行动以确保持续的价值共创（服务消费/提供）
- 了解如何实现和验证服务价值
适合人群
本课程针对在管理和服务管理岗位上负责实践的人员，如软件工程师/开发人员、DevOps 经理/专家、解决方案架构师等，以及希望获得 ITIL 管理专业人员 (MP) 称号的人员。
课程内容
- 价值主张
- 促进关系
- 保持参与渠道畅通
- 塑造需求
- 设计服务产品
- 调整和商定预期
- 共同创造服务体验
- 实现价值
先决条件
要参加 ITIL® 4 Drive Stakeholder Value 课程和考试，您必须已获得 ITIL® 4 Foundation、ITIL® v3 Foundation 或任何下一个 ITIL® v3 级别证书。要参加考试，必须参加过认证培训课程
要参加考试，必须阅读并接受考试机构的条款和条件。参加考试时必须确认接受这些条款和条件：单击此处。
教师语言
考试类型
证书类型
考试语言
No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:
billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT idYou can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/
The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.
With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.