登录
89691
ITIL® 4 Practitioner: Problem Management 考试 + 自学材料
ITIL® 4 Practitioner：iLEARN - Innovative Learning 提供的问题管理考试 + 在线自学材料
AEO （ 认可考试机构）。
iLEARN 是 iCONS - Innovative Consulting S.r.l.的一个业务部门。
ITIL 4 Practitioner：问题管理实践模块针对 IT 专业人员，旨在通过找出现有和潜在的事故原因，以及管理变通方法和已知错误，降低事故发生的概率和后果。
ITIL 4 从业人员：问题管理考试形式
- 考试时间为 30 分钟（以母语以外的语言参加考试的考生需额外花费 25% 的时间）
- 闭卷
- 20 道选择题
- 每个正确答案得 1 分
- 及格分数：13/20 分 - 65
有关技术要求和在线考试程序的更多信息，请点击此处。
自学材料包括哪些内容？
- 数字格式的官方手册
- PeopleCert 官方培训材料 (OTM)- 由 PeopleCert 发布、用于自学的官方课程材料
- 2 份 PeopleCert 官方样卷
- 与认证培训师进行 120 天*的在线异步辅导
- 与认证培训师进行两小时的辅导 （可选服务）
- 学习数字助理- 通过我们的培训数字助理获得持续和即时的支持，这是一种人工智能聊天工具，可以直接在我们的在线学习平台上回答您的所有培训问题（可选服务）。了解有关学习数字助理的更多信息。
* 为帮助学员理解 Peoplecert 官方培训材料，我们提供了与认证培训师的异步辅导。 联系程度将根据学员的学习要求而有所不同。但是，培训师和学员之间至少有一次交流，以确保学员了解如何浏览课程材料，并同意任何辅导互动计划。辅导语言为英语。
订购本自学包后，您将满足 PeopleCert 规定的所有必要条件，并有资格参加最终认证考试。
目标
- 提高 IT 服务的可靠性
- 最大限度地减少因 IT 服务不可用或恶化而造成的损失和开支
- 实现服务质量目标
- 减少技术债务
- 预测 IT 支持资源的使用情况
- 利用 ITIL 成熟度模型，评估、衡量和培养组织内的问题管理实践能力。
适合人群
本模块面向 IT 专业人员，旨在通过找出事件的现有和潜在原因，以及管理变通方法和已知错误，降低事件发生的概率和后果。
课程内容
- 实践的关键概念
- 实践过程
- 实践的角色和能力
- 信息和技术如何促进实践
- 合作伙伴和供应商在实践过程中的作用
- 如何利用 ITIL 能力模型发展实践
- 指导原则如何支持实践
先决条件
要参加 ITIL 4 Problem Management 考试，考生必须持有 ITIL 4 Foundation 证书或 ITIL 4 Managing Professional Transition 证书。
此外，考生还必须参加过相关的认证培训课程。
通过订购我们的 ITIL 4 Practitioner 自学包，您将有资格参加相关的最终认证考试，其中涵盖 PeopleCert 规定的所有必要条件。
教师语言
课程材料语言
考试类型
证书类型
考试语言
No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:
billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT idYou can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/
The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.
With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.