89691 ITIL® 4 Practitioner: Problem Management exam + Self-study material
Add to cartITIL® 4 Practitioner: Problem Management exam + Self-study material online with exam provided by iLEARN Innovative Learning
The ITIL 4 Practitioner: Problem Management practice module targets IT professionals aiming to decrease the probability and consequences of incidents by pinpointing both existing and potential causes of incidents, as well as managing workarounds and known errors.
ITIL 4 Practitioner: Problem Management exam format
- Duration of 30 minutes (45 minutes for candidates taking the exam in a language other than their native)
- Closed book
- 20 multiple choice questions
- 1 mark for each correct answer
- Passing score: 13/20 marks - 65%
For more information about technical requirements and online exam procedure, please click here.
What does the self-study material include?
- Official manual in digital format
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, to be used for self-study
- 2 official PeopleCert sample papers
- Asynchronous Accredited Trainer Support
- A two hours coaching session with an accredited trainer (optional service)
By ordering this self-study package you will cover all the requisites imposed by PeopleCert and will be eligible to take the final certification exam.
Typology
Self-study material with examLocation
OnlineAccreditation
PeopleCertDiscounted price
198,55EUR up to 30/09/2023
Language
Objectives
- Enhance the dependability of IT services
- Minimize losses and expenses resulting from IT service unavailability or deterioration
- Achieve service quality objectives
- Diminish technical debt
- Forecast the use of IT support resources
- Evaluate, measure, and cultivate the Problem Management practice capability within their organization, utilizing the ITIL Maturity Model.
Who it is aimed at
This module is aimed at IT professionals aiming to decrease the probability and consequences of incidents by pinpointing both existing and potential causes of incidents, as well as managing workarounds and known errors.
Contents
- Key concepts of the practice
- Processes of the practice
- Roles and competencies of the practice
- How information and technology enable the practice
- Role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- How the guiding principles support the practice
Prerequisites
In order to access ITIL 4 Problem Management exam, candidates must hold an ITIL 4 Foundation certificate or an ITIL 4 Managing Professional Transition certificate.
Furthermore, candidates must have taken the related accredited training course.
By ordering our ITIL 4 Practitioner self-study packages you will be eligible to take the related final certification exam, covering all the requisites imposed by PeopleCert.
Teacher language
Material course language
Exam type
Certification
ITIL® 4 Practitioner: Problem Management official certificate
This certification is subject to the PeopleCert Continuing Development Programme.
Find out how and when to renew your certification.