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ISO/IEC 20000 审核员--虚拟
ISO/IEC 20000 Auditor - 意大利语虚拟远程课程（含考试），2025 年 6 月 9 日开课，为期 4 个半天，由 iLEARN Innovative Learning 提供。
APMG-International 的ISO/IEC 20000 课程的ATO （认可培训机构
如需在线验证认证，请访问 iCONS - Innovative Consulting S.r.l.，iLEARN 是该公司的一个业务部门。
ISO/IEC 20000是 IT 服务管理 (ITSM) 的国际标准。该标准规定了提供高质量 IT 服务所需的要求和实施有效服务管理系统的细节，并就如何证明符合标准提供了指导。
通过审核员考试的考生将证明他们了解 IT 服务管理的原则和 ISO/IEC 20000-1 的要求。
ISO/IEC 20000 审核员虚拟课程详情：
- 课程以虚拟（远程）模式提供：由于使用了先进的网络会议解决方案，考生可以在课程中与教师和其他学员积极互动， 跟踪课程视频、演示幻灯片，并与教师和其他学员交谈或使用聊天工具。
- 课程安排：上午 9 点至下午 1 点
ISO/IEC 20000 Auditor 虚拟课程包含的材料：
- 可下载的 PDF 文档，包含每节课的详细内容（幻灯片、说明
- 练习和解决方案
- 1 次官方模拟考试
- 包括认证考试
远程课程在实际开课前三周左右确认，达到所需的最低参加人数。因此，请在付款前联系我们。
类型
带考试的远程课程地点
注意！必填选项未被选中。/n在继续之前，请确保您已选中所有必填选项。谢谢。认证
APMG个人价格
课程开始日期
2025年6月09日, 星期一课程结束日期
2025年6月12日, 星期四课程时长
4 half days语言
意大利语目标
审核员级别课程的目的是让参加课程的学员学习以下内容
- ISO/IEC 20000-1:2018（规范）的内容、要求、目标和应用；
- IT 服务管理的原则；
- 如何解决服务供应商的应用领域定义和认证资格问题。
- ISO/IEC 20000-2:2018（操作规范）在审核中的应用和相关性；
- 预审、正式认证审核和定期检查中的要求。
适合人群
IT 审计员，包括在提供服务的组织内部工作的审计员和为认证机构工作的审计员。
课程内容
- 标准简介和背景；
- 信息技术管理原则；
- ISO/IEC 20000 认证计划；
- ISO/IEC 20000 标准的内容；
- 工具如何支持认证；
- 认证领域的定义和适用性；
先决条件
建议具备 3 年 IT 领域审计经验。
要参加考试，必须阅读并接受考试机构的条款和条件。参加考试时必须确认接受这些条款和条件。
教师语言
考试类型
证书类型
考试语言
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With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.