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ISO/IEC 20000 Foundation - 虚拟课程
iLEARN Innovative Learning 提供的 ISO/IEC 20000 Foundation - 虚拟远程课程（含意大利语考试），2025 年 6 月 23 日开课，为期 6 个半天。
APMG-International 的ISO/IEC 20000 课程的ATO （认可培训机构
如需在线验证认证，请访问 iCONS - Innovative Consulting S.r.l.，iLEARN 是该公司的一个业务部门。
ISO/IEC 20000是 IT 服务管理 (ITSM) 的国际标准。该标准规定了提供高质量 IT 服务所需的要求和实施有效服务管理系统的细节，并就如何证明符合标准提供了指导。
ISO/IEC 20000 Foundation是该认证的入门级。学员将学习该标准如何在典型的 IT 服务提供商组织中运行。
ISO/IEC 20000 Foundation 虚拟课程详情：
- 课程以虚拟（远程）模式提供：由于使用了先进的网络会议解决方案，考生可以在课程中与教师和其他学员积极互动， 跟踪课程视频、演示幻灯片，并与教师和其他学员交谈或使用聊天工具。
- 课程安排：上午 9 点至下午 1 点
ISO/IEC 20000 Foundation 虚拟课程包含的材料：
- 可下载的 PDF 文档，包含每节课的详细内容（幻灯片、说明
- 练习和解决方案
- 1 次官方模拟考试
- 包括认证考试
远程课程在实际开课前三周左右确认，达到所需的最低参加人数。因此，请在付款前联系我们。
类型
带考试的远程课程地点
注意！必填选项未被选中。/n在继续之前，请确保您已选中所有必填选项。谢谢。认证
APMG个人价格
课程开始日期
2025年6月23日, 星期一课程结束日期
2025年6月30日, 星期一课程时长
6 half days语言
意大利语目标
基础级别的目的是确认学员对 ISO/IEC 20000 标准的内容和要求具有良好/基础知识，并了解该标准在典型 IT 服务提供商组织中的运作方式。课程结束时，学员将掌握以下知识：
- ISO/IEC 20000 标准、APMG 资格认证计划和 APMG 资格认证计划的背景；
- ISO/IEC 20000-1（规范）、ISO/IEC 20000-2（业务守则）和 ISO/IEC 20000-3（ISO/IEC 20000-1范围和适用性指南）的重点和目标，以及如何使用这些标准；
- 使用的术语和定义；
- 服务管理系统的基本要求和必须持续改进的原因；
- 服务供应商在典型情况下的流程、目标和关键要求；
- 资格要求和领域定义；
- 内部和外部审计的目标、功能和相关术语。
适合人群
- 需要对服务管理系统有基本了解的 IT 人员；
- 参与公司 ISO/IEC 20000 认证项目的资源；
- 对 IT 服务管理有特殊兴趣的专业人员。
课程内容
- 背景和相关计划
- 范围、用法、术语和定义
- 整体服务管理系统（SMS）
- ISO/IEC 20000 服务管理流程
- 认证、适用性和范围
- 获得并保持 ISO/IEC 20000-1 认证
先决条件
ISO/IEC 20000 Foundation 认证没有先决条件。
要参加考试，必须阅读并接受考试机构的条款和条件。参加考试时必须确认接受这些条款和条件。
教师语言
考试类型
证书类型
考试语言
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With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.