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ITIL® 4 Specialist: Monitor, Support and Fulfil 考试 + 自学材料
ITIL® 4 专家：iLEARN - Innovative Learning 提供的监控、支持和履行考试 + 在线自学材料
AEO （ 认可考试机构）。
iLEARN 是 iCONS - Innovative Consulting S.r.l.的一个业务部门。
ITIL 4 专家：监控、支持和履行是 ITIL 4 Practice Manager 模块中的一个批次，可帮助个人展示其对 ITIL 4 管理实践中包含的原则的理解和实施，在战略和运营层面实现价值最大化。
ITIL 4 专家：监控、支持和履行 综合在线考试形式
- 考试时间为 90 分钟（以母语以外的语言参加考试的考生需额外花费 25% 的时间）
- 闭卷
- 60 道选择题
- 每个正确答案得 1 分
- 及格分数：39/60 分 - 65
有关技术要求和在线考试程序的更多信息，请点击此处。
自学材料包括哪些内容？
- 电子版官方手册
- PeopleCert 官方培训材料 (OTM)- 由 PeopleCert 发布、用于自学的官方课程材料
- 2 份 PeopleCert 官方样卷
- 与认证培训师进行 120 天*的在线异步辅导
- 与认证培训师进行2 小时、4 小时或 8 小时的辅导 （可选服务）。
* 为支持学员理解 Peoplecert 官方培训材料，提供了与认证培训师的异步辅导。 接触程度将根据候选人的学习要求而有所不同。但是，培训师和学员之间至少有一次交流，以确保学员了解如何浏览课程材料，并同意任何辅导互动计划。辅导语言为英语。
通过订购本自学包，您将满足 PeopleCert 规定的所有必要条件，并有资格参加最终认证考试。
目标
- 概述与 ITIL 4 的五项管理实践相关的基本思想、价值观、原则和挑战
- 确保利益相关者掌握共同创造价值和实现业务目标所需的战略和操作要求
- 将实践融入组织的价值流中
- 理解这五项实践之间的联系和协作潜力
- 利用实践的衡量标准和成功因素来提高绩效
- 采用 ITIL 成熟度模型，评估、衡量和培养不同实践的熟练程度。
适合人群
- 寻求提升服务管理经验的个人
- 现任和有抱负的 ITSM 管理人员
- 从事 IT 支持和数字产品与服务运营、负责全面服务交付的 ITSM 从业人员
- 旨在展示和验证其在特定实践领域专业知识的专业人士
课程内容
ITIL 4 专家：监控、支持和履行培训课程将让您深入了解 ITIL® 4 的后续五项实践：
- 服务台
- 事件管理
- 问题管理
- 服务请求管理
- 监控和事件管理
先决条件
要学习任何 ITIL 4 专家课程：要参加 "ITIL 4 专家：监控、支持和履行 "模块的考试，考生必须持有 ITIL 4 Foundation 证书。
要参加考试，必须参加过认证培训课程。
教师语言
课程材料语言
考试类型
证书类型
考试语言
No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:
billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT idYou can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/
The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.
With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.