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ITIL® 4 Specialist: Monitor, Support and Fulfil exam + Self-study material
ITIL® 4 Specialist: Monitor, Support and Fulfil exam + Self-study material online provided by iLEARN Innovative Learning
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.
ITIL 4 Specialist: Monitor, Support, and Fulfil is a batch of the ITIL 4 Practice Manager modules that helps individuals in showcasing their comprehension and implementation of the principles encompassed in the five ITIL Management Practices, maximizing value at both strategic and operational levels.
ITIL 4 Specialist: Monitor, Support and Fulfil Combined online exam format
- Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 60 multiple choice questions
- 1 mark for each correct answer
- Passing score: 39/60 marks - 65%
For more information about technical requirements and online exam procedure, please click here.
What does the self-study material include?
- Official manual in digital format
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, to be used for self-study
- 2 official PeopleCert sample papers
- Online asynchronous coaching with an accredited trainer for 120 days*
- A Two, four, or eight hours coaching session with an accredited trainer (optional service).
* Asynchronous coaching with an accredited trainer is provided to support learners’ understanding of the Peoplecert Official Training Materials. Level of contact will vary in accordance with the candidate’s learning requirements. However, there is minimally one communication between the trainer and the learner to ensure that the learner understands how to navigate the course materials and agree to any plans for coaching interactions. The language of the coaching is English.
By ordering this self-study package you will cover all the requisites imposed by PeopleCert and will be eligible to take the final certification exam.
Objectives
- Outline the fundamental ideas, values, principles, and challenges associated with ITIL 4's five management practices
- Guarantee that stakeholders grasp both the strategic and operational necessities for value co-creation and attaining business objectives
- Incorporate the practices into the organization's value streams
- Comprehend the connections and collaborative potential among these five practices
- Utilize metrics and success factors of the practices to enhance performance
- Evaluate, measure, and cultivate the proficiency of the different practices by employing the ITIL Maturity Model.
Who it is aimed at
- Individuals seeking to enhance their Service Management experience
- Current and aspiring ITSM managers
- ITSM practitioners engaged in the operation of IT-supported and digital products and services, holding responsibility for comprehensive service delivery
- Professionals aiming to demonstrate and authenticate their expertise in the particular practice area
Contents
ITIL 4 Specialist: Monitor, Support and Fulfil training courses will provide an in-depth understanding of the subsequent five ITIL® 4 Practices:
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring & Event Management
Prerequisites
In order to access any of the ITIL 4 Specialist: Monitor, Support and Fulfil modules, candidates must hold an ITIL 4 Foundation certificate.
In order to access the exam, it is mandatory to have attended an accredited training course.
Teacher language
Material course language
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No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:
billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT idYou can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/
The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.
With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.