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ITIL® 4 Specialist: Business Relationship Management-eksamen (til reeksamen)
ITIL® 4 Specialist: Business Relationship Management-eksamen (til reeksamen) onlineeksamen leveret af iLEARN Innovative Learning
AEO (Approved Examination Organization) af PeopleCert for ITIL®-kurser og -eksamener
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ITIL 4 Specialist: Business Relationship Management-modulet er designet til it-professionelle, der beskæftiger sig med at opdyrke og styre relationer mellem serviceudbydere, forbrugerorganisationer og interessenter.
ITIL® 4 BRM-eksamen (til reeksamen) kan udelukkende købes, hvis det første Eksamensforsøg ikke er bestået. For at kunne købe den skal kandidaterne have fået den første eksamenskupon gennem iLEARN.
ITIL 4 SPECIALIST BUSINESS RELATIONSHIP MANAGEMENT ONLINE EKSAMENSFORMAT
- Varighed på 90 minutter (25% ekstra tid for kandidater, der tager eksamen på et andet sprog end deres modersmål)
- Lukket bog
- 40 multiple choice-spørgsmål
- Bestået score: 26/40 point - 65%
For mere information om tekniske krav og online-eksamensprocedure, klik her.
Objectives
- Skitsere roller, ansvar, viden og færdigheder inden for Business Relationship Management.
- Facilitere en klar forståelse blandt interessenter vedrørende strategiske og operationelle behov og fremme samarbejde for at skabe værdi og opnå forretningsmæssige mål.
- Bruge Business Relationship Management-metrikker og centrale succesfaktorer til at forbedre performance og effektivitet.
- Evaluere, analysere og forbedre Business Relationship Management-kapaciteten ved at udnytte ITIL Maturity Model.
Who it is aimed at
Dette modul er designet til it-professionelle, der spiller en afgørende rolle i at etablere og pleje relationer mellem serviceudbydere og forbrugerorganisationer samt deres respektive interessenter.
Prerequisites
For at få adgang til et af ITIL 4 Specialist: Business Relationship Management-moduler, skal kandidaterne have et ITIL 4 Foundation-certifikat eller ITIL 4 Managing Professional Transition-certifikat.
Desuden skal kandidaterne have taget det tilhørende akkrediterede træningskursus.
Exam type
Certificate type
Exam language
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