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ITIL® 4 Specialist: Business Relationship Management eksamen (for ny eksamen)
ITIL® 4 Specialist: Business Relationship Management eksamen (for ny eksamen) online eksamen levert av iLEARN Innovative Learning
ITIL 4 Specialist: Business Relationship Management-modulen er utviklet for IT-fagfolk som arbeider med å pleie og administrere relasjoner mellom tjenesteleverandører, kundeorganisasjoner og interessenter.
ITIL® 4 BRM-eksamen (for ny eksamen) kan kjøpes eksklusivt hvis det første Eksamensforsøket ikke er bestått. For å kunne kjøpe den må kandidatene ha fått den første eksamenskupongen gjennom iLEARN.
ITIL 4 SPECIALIST BUSINESS RELATIONSHIP MANAGEMENT ONLINE EKSAMENSFORMAT
- Varighet 90 minutter (25 % ekstra tid for kandidater som tar eksamen på et annet språk enn morsmålet)
- Lukket bok
- 40 flervalgsspørsmål
- Bestått poengsum: 26/40 poeng - 65 %
For mer informasjon om tekniske krav og online eksamensprosedyre, vennligst klikk her.
Objectives
- Skissere roller, ansvarsområder, kunnskap og ferdigheter innen Business Relationship Management.
- Legge til rette for en klar forståelse blant interessenter når det gjelder strategiske og operasjonelle behov, og fremme samarbeid for å skape verdi og oppnå forretningsmål.
- Bruke Business Relationship Management-målinger og viktige suksessfaktorer for å forbedre ytelse og effektivitet.
- Evaluere, analysere og forbedre Business Relationship Management-kapasiteten ved å utnytte ITIL Maturity Model.
Who it is aimed at
Denne modulen er utviklet for IT-fagfolk som spiller en avgjørende rolle i å etablere og pleie relasjoner mellom tjenesteleverandører og forbrukerorganisasjoner, samt deres respektive interessenter.
Prerequisites
For å få tilgang til noen av modulene i ITIL 4 Specialist: Business Relationship Management-modulene, må kandidatene ha et ITIL 4 Foundation-sertifikat eller ITIL 4 Managing Professional Transition-sertifikat.
I tillegg må kandidatene ha tatt det tilhørende akkrediterte opplæringskurset.
Exam type
Certificate type
Exam language
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