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VeriSM™ Foundation eksamen
VeriSM™ Foundation eksamen online eksamen leveret af iLEARN Innovative Learning
af EXIN for VeriSM™ kurser
For en online verificering af akkrediteringer skal du undersøge iCONS - Innovative Consulting S.r.l. , som iLEARN er en forretningsenhed af.
VeriSM™ er en helt ny tilgang til servicestyring i den digitale tidsalder. VeriSM™ giver organisationer mulighed for at betjene kunder i overensstemmelse med nutidens høje krav, samtidig med at de reducerer risici og omkostninger. En professionel, der er VeriSM™-certificeret, vil have opdateret viden og et stærkt sæt servicestyringsværktøjer til at udmærke sig i alle kundeservicemiljøer.
VeriSM™ Foundation fokuserer på VeriSM™-modellen, som lægger vægt på fokus på værdi, på resultater og på en organisations mål. Den indeholder også et unikt ledelsesnet, en vejledning i at vælge den rette ledelsespraksis til at etablere produktet eller servicen. Den giver kontekst til service management i den digitale tidsalder og ser på, hvordan nye teknologier og progressiv ledelsespraksis kan anvendes til at tilføre værdi for forbrugeren.
Detaljer om online eksamen i VeriSM™ Foundation
- Multiple-choice
- 40 spørgsmål
- 26 point kræves for at bestå (65)
- Lukket bog
- 60 minutters varighed
Online eksamensformat og karakteristika
For mere information om tekniske krav og online-eksamensprocedure, klik her.
Prerequisites
Et godt forhåndskendskab til Service Management er ønskeligt.
For at kunne tage eksamen kræves det, at man har læst og accepteret eksamensinstituttets vilkår og betingelser. Accepten af disse vilkår og betingelser skal bekræftes, når man tager eksamen.
Exam type
Certificate type
Exam language
No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:
billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT idYou can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/
The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.
With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.