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ITIL® 4 Practitioner: Monitoring and Event Management exam + Self-study material online with exam provided by iLEARN Innovative Learning

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.


The ITIL 4 Practitioner: Monitoring and Event Management practice module caters to IT professionals seeking to systematically scrutinize services and service components while documenting, reporting, and addressing chosen state changes recognized as events.

ITIL 4 Practitioner: Monitoring and Event Management exam format
  • Duration of 30 minutes (45 minutes for candidates taking the exam in a language other than their native)
  • Closed book
  • 20 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 13/20 marks - 65%

For more information about technical requirements and online exam procedure, please click here.

What does the self-study material include?
  • Official manual in digital format
  • PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, to be used for self-study
  • 2 official PeopleCert sample papers
  • Asynchronous Accredited Trainer Support
  • A two hours coaching session with an accredited trainer (optional service)

By ordering this self-study package you will cover all the requisites imposed by PeopleCert and will be eligible to take the final certification exam.





Discounted price

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198,55EUR up to 30/09/2023



  • Identify early indicators of IT service disruptions or deterioration
  • Enhance IT service availability
  • Facilitate proactive or early detection of incidents and problems
  • Comprehend service health
  • Amplify availability and performance reporting
  • Decrease outage costs and minimize 'firefighting'-style approaches to incidents
  • Elevate visibility and management of dependencies influencing service value stream performance
  • Measure, assess, and cultivate the Monitoring and Event Management practice capability within their organization using the ITIL Maturity Model.

Who it is aimed at

This module is aimed at IT professionals who want to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.


  • Key concepts of the practice
  • Processes of the practice
  • Roles and competencies of the practice
  • How information and technology enable the practice
  • Role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • How the guiding principles support the practice


In order to access ITIL 4 Monitoring and Event Management exam, candidates must hold an ITIL 4 Foundation certificate or an ITIL 4 Managing Professional Transition certificate.

Furthermore, candidates must have taken the related accredited training course.
By ordering our ITIL 4 Practitioner self-study packages you will be eligible to take the related final certification exam, covering all the requisites imposed by PeopleCert.

Teacher language

Material course language

Exam type



ITIL® 4 Practitioner: Monitoring and Event Management official certificate

This certification is subject to the PeopleCert Continuing Development Programme.
Find out how and when to renew your certification.

Certificate type


Exam language

PeopleCert voucher code validity*

The voucher allows you to take the online exam with the Examination Institute PeopleCert. You will automatically receive the exam voucher code as of the activation date of your account on the platform. In any case, iLEARN reserves the right to send the exam voucher in every moment after the purchase.
The voucher is valid for 12 months from the date of issue.
Please read the exam session rescheduling and the voucher extension policies at this link.

12 months validity from issue date. I confirm I have read terms. - 0.00EUR

Exam location*

The country where the online examination is sat determines the price of the product.
For more information, please read the Commercial Conditions (1.3 Exam location).

Please, select one of the below options.

PeopleCert Official Training Material*

This package includes in the price the PeopleCert Official Training Material (OTM), an extra study resource to the training course provided by iLEARN.
You will be able to access and download the material from our eLearning platform, using the credentials that will be provided to you.

Please select below the language in which you would like to receive the OTM.

ITIL 4 Practitioner: Monitoring and Event Management - English - 0.00EUR

Exam certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the address you provide at the exam registration.

Paper format - 30.00EUR

Attendance confirmation

With this option you can request to receive the attendance confirmation, available in electronic (pdf) format.

PDF format - 10.00EUR

PeopleCert Take2 - Second exam attempt

Add the re-sit option to your exam voucher!
iLEARN gives you the chance to retake the exam in case you fail the first attempt.
You will have up to 6 months from the date of the first attempt to retake your exam.

Add a second attempt to your exam voucher. - 59.00EUR

Add a coaching session with an accredited trainer

You can add a coaching session with an accredited trainer.

The coaching will be held live through a web-conference tool (Microsoft Teams) and will enable you to discuss about the topics that are less clear to you with our trainers, including information about how to handle the certification exam. We recommend to take the coaching session after studying the self-study material and before taking the exam, to make sure you are prepared for the official examination.

You can choose different durations for your coaching: 2, 4 or 8 hours. Please select the option you prefer in the list below.

2 hours - 239.00EUR

PeopleCert official Mock Exam

This option gives you the possibility to access the official mock exam (exam simulator) in PeopleCert portal. With the exam simulator you will be able to simulate the real online exam experience (this is an additional service besides the mock exams already included in the course, if purchased).

I want to add to my package the official ITIL® 4 Practitioner: Monitoring and Event Management exam simulator. - 59.00EUR

Add 1 year MyAxelos membership

By selecting this option, you will receive 1 year of MyAxelos subscription.
For more details about the service, the PeopleCert Professional Development scheme, and the elements included in the subscription, visit this page.

I want to receive the 1 year MyAxelos membership - 109.00EUR


By purchasing any online package, iLEARN gives you the possibility to access an online course for free for 30 days from ones listed below.
iLEARN also offers the possibility to add the relevant exam at a reduced price.
Furthermore, by selecting a ScrumLearn® or KanbanLearn® training course, you will get also 1-year free access to EasyBoards®, one of the best enteprise Kanban or Scrum team software tools integrated in our training offer for free.

For the complete list of our free courses, please visit this link.

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