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ITIL® 4 Practitioner: Monitoring and Event Management exam + Self-study material
ITIL® 4 Practitioner: Monitoring and Event Management exam + Self-study material online provided by iLEARN Innovative Learning
198,55 EUR up to 30/06/2025
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
To verify the PeopleCert accreditation, click on the logo.
The ITIL 4 Practitioner: Monitoring and Event Management practice module caters to IT professionals seeking to systematically scrutinize services and service components while documenting, reporting, and addressing chosen state changes recognized as events.
ITIL 4 Practitioner: Monitoring and Event Management exam format
- Duration of 30 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 20 multiple choice questions
- 1 mark for each correct answer
- Passing score: 13/20 marks - 65%
For more information about technical requirements and online exam procedure, please click here.
What does the self-study material include?
- Official manual in digital format
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, to be used for self-study
- 2 official PeopleCert sample papers
- Online asynchronous coaching with an accredited trainer for 120 days*
- A two hours coaching session with an accredited trainer (optional service)
- Learning Digital Assistant - Get constant and immediate support by our training digital assistant, an AI chat tool which will answer to all your training questions and not only, directly on our e-learning platform (optional service). Discover more about the Learning Digital Assistant.
* Asynchronous coaching with an accredited trainer is provided to support learners’ understanding of the Peoplecert Official Training Materials. Level of contact will vary in accordance with the candidate’s learning requirements. However, there is minimally one communication between the trainer and the learner to ensure that the learner understands how to navigate the course materials and agree to any plans for coaching interactions. The language of the coaching is English.
By ordering this self-study package you will cover all the requisites imposed by PeopleCert and will be eligible to take the final certification exam.
Objectives
- Identify early indicators of IT service disruptions or deterioration
- Enhance IT service availability
- Facilitate proactive or early detection of incidents and problems
- Comprehend service health
- Amplify availability and performance reporting
- Decrease outage costs and minimize 'firefighting'-style approaches to incidents
- Elevate visibility and management of dependencies influencing service value stream performance
- Measure, assess, and cultivate the Monitoring and Event Management practice capability within their organization using the ITIL Maturity Model.
Who it is aimed at
This module is aimed at IT professionals who want to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.
Contents
- Key concepts of the practice
- Processes of the practice
- Roles and competencies of the practice
- How information and technology enable the practice
- Role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- How the guiding principles support the practice
Prerequisites
In order to access ITIL 4 Monitoring and Event Management exam, candidates must hold an ITIL 4 Foundation certificate or an ITIL 4 Managing Professional Transition certificate.
Furthermore, candidates must have taken the related accredited training course.
By ordering our ITIL 4 Practitioner self-study packages you will be eligible to take the related final certification exam, covering all the requisites imposed by PeopleCert.