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ITIL® 4 Specialist: Plan, Implement and Control exam + Self-study material
ITIL® 4 Specialist: Plan, Implement and Control exam + Self-study material online provided by iLEARN Innovative Learning
Purchase Options Purchase Options Complete your package! Starting from 609,00 EUR 578,55 EUR up to 30/09/2024
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.
ITIL 4 Specialist: Plan, Implement and Control is a batch of the ITIL 4 Practice Manager modules that helps individuals in showcasing their comprehension and implementation of the principles encompassed in the five ITIL Management Practices, maximizing value at both strategic and operational levels.
ITIL 4 Specialist: Plan, Implement and Control Combined online exam format
- Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 60 multiple choice questions
- 1 mark for each correct answer
- Passing score: 39/60 marks - 65%
For more information about technical requirements and online exam procedure, please click here.
What does the self-study material include?
- Official manual in digital format
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, to be used for self-study
- 2 official PeopleCert sample papers
- Online asynchronous coaching with an accredited trainer for 120 days*
- A Two, four, or eight hours coaching session with an accredited trainer (optional service).
- Learning Digital Assistant - Get constant and immediate support by our training digital assistant, an AI chat tool which will answer to all your training questions and not only, directly on our e-learning platform (optional service). Discover more about the Learning Digital Assistant.
* Asynchronous coaching with an accredited trainer is provided to support learners’ understanding of the Peoplecert Official Training Materials. Level of contact will vary in accordance with the candidate’s learning requirements. However, there is minimally one communication between the trainer and the learner to ensure that the learner understands how to navigate the course materials and agree to any plans for coaching interactions. The language of the coaching is English.
By ordering this self-study package you will cover all the requisites imposed by PeopleCert and will be eligible to take the final certification exam.
Objectives
- Outline the fundamental ideas, values, principles, and challenges associated with ITIL 4's five management practices
- Guarantee that stakeholders grasp both the strategic and operational necessities for value co-creation and attaining business objectives
- Incorporate the practices into the organization's value streams
- Comprehend the connections and collaborative potential among these five practices
- Utilize metrics and success factors of the practices to enhance performance
- Evaluate, measure, and cultivate the proficiency of the different practices by employing the ITIL Maturity Model.
Who it is aimed at
The ITIL 4 Specialist: Plan, Implement and Control module is aimed at individuals who are involved in IT Service Management (ITSM) and wish to gain expertise in planning, implementing, and controlling IT services and related activities.
Contents
ITIL 4 Specialist: Plan, Implement and Control training courses will provide an in-depth understanding of the subsequent five ITIL® 4 Practices:
- Change Enablement
- Release Management
- Service Configuration Management
- Deployment Management
- IT Asset Management
Prerequisites
In order to access any of the ITIL 4 Plan, Implement and Control modules, candidates must hold an ITIL 4 Foundation certificate.
In order to access the exam, it is mandatory to have attended an accredited training course.
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With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.