SMLearn® Change Enablement Foundation Courses

Change Enablement Foundation (Change Analyst) course aims to provide the knowledge and the necessary competencies for the management and authorisation of Changes. In fact, it teaches candidates how to analyse and assess the benefits, risks, impact and costs of a Changes in the IT domain. With this in mind, it provides suggestions on how to prepare the business case for the change and gives advice on how to obtain the approval to proceed with the change.

With reference to the SFIA framework of competencies, the main objective of the course is to help the candidate reaching competence level 3/4 in the knowledge area of Change Management (CHMG).

IT Professionals responsible for the analysis and evaluation of IT Changes.

• Change Enablement and the role of the Change Analyst;
• The field of Service Management and the types of Service Provider;
• Overview of Change Enablement Process;
• Auxiliary techniques for the activity of Change Enablement;
• Types/priorities of Change and the use of Change Mode;
• The role of Change Analyst;
• The RACI matrix;
• Interfaces with other processes;
• Theory of communication;
• Quality management and Deming's cycle;
• Continual Service Improvement and measurements.

40% of the course hours is dedicated to practical exercises.

• It is recommended to have obtained the ITIL Foundation certification (preferably version 3);
• To be able to take the exam it is necessary to have attended an accredited course that provides at least 18 hours of training;
• Further hours of personal study are also recommended in addition to the course ones;
• A minimum of two years work experience in the IT field is recommended.