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With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

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Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.

90778
ISO/IEC 20000 Auditor - Virtual

Name: ISO/IEC 20000 Auditor - Virtual
Start: 2025-06-09
End: 2025-06-12
Location: Distant

ISO/IEC 20000 Auditor - Virtual distant course with exam in Italian from 09 June 2025 lasting 4 half days provided by iLEARN Innovative Learning

Starting from

1099,00 EUR

iLEARN is an ATO (Accredited Training Organization)
of APMG-International for ISO/IEC 20000 courses

For an online verification of accreditments, do a research with ICONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It establishes the requirements and can provide the details to implement an effective Service Management System required to deliver high quality IT services, together with guidance on how to demonstrate compliance to the standard.

Candidates who pass the Auditor examination will have shown that they understand the principles of IT Service Management and the requirements of ISO/IEC 20000-1.

ISO/IEC 20000 Auditor Virtual course details:

Course provided in Virtual (Distant) mode: this method allows the candidate to participate actively interacting with the teacher and with the other students in the course, thanks to the use of an advanced web-conferencing solution that allows the candidate to follow the course videos, presentation slides and speak or use a chat with the teacher and the other students.
Course schedule: from 9 am to 1 pm

Material included in the ISO/IEC 20000 Auditor Virtual course:

Downloadable PDF documents with detailed content (slides, explanations) for each lesson
Exercises and solutions
1 official mock exam
Certification exam included

Distant courses are confirmed approximately three weeks before the actual start of the course, reaching the minimum number of participants required. For this reason, please, contact us before making any payments.

Typology

Distant course with exam

Location

Distant

Accreditation

APMG

Individual price

Course start date

Monday, 09 June 2025

Course end date

Thursday, 12 June 2025

Duration

4 half days

Language

Italian

Objectives

The aim of the Auditor leves is bring the candidate who follows the course to learn:

the content, requirements, objectives and application of ISO/IEC 20000-1:2018 (Specification);
the principles of IT Service Management;
how to resolve the problems of definition of the application field and eligibility for certification for the service supplier.
application and relevance of ISO/IEC 20000-2:2018 (Code of Practice) for the audits;
what is asked for in pre-audits, in the official certification audits and in periodical checks.

Who it is aimed at

IT Auditors, both those who work inside the organisation that supplies the service and those who work for a certifying body.

Introduction and background to the standard;
Principles of IT management;
The ISO/IEC 20000 certification scheme;
Content of the ISO/IEC 20000 standard;
How the tools support certification;
Definition of the field of certification and applicability;

Prerequisites

3 years of experience of carrying out audits in the IT field are recommended.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

Italian

Exam type

Online

Certificate type