SMLearn® Service Level Management Foundation Courses

Service Level Analyst courses provided by iLEARN

Availability and prices of SMLearn® Service Level Management Foundation courses

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In this showcase you will find a selection of training courses and exams in the Service Level Analyst context. 
If you do not see the course or exam you want, please contact us.

SMLearn® Service Level Management Foundation is a registered trademark of 
iCONS - Innovative Consulting S.r.l.,
of which iLEARN is a business unit.




The Service Level Analyst course has been developed in response to an increasing demand for specific training and it helps to understand the broader implications of the introduction of Service Level Management as suggested in the ITIL® Service Design Book.



The Service Level Analyst certification is automatically achieved after passing the Service Level Analyst exam. The Service Level Analyst course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.



The course helps you:

  • Understand customers’ service requirements;
  • Define, negotiate, document and agree service levels and service level agreements (SLAs);
  • Reflect these in operational level agreements (OLAs) and underpinning contracts;
  • Measure, report on and review services on an ongoing basis.

The course prepares the participants for the exam Service Level Analyst.


Here below you can read the course sheet with information about Service Level Analyst course.

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