loginWelcome to the complaint or appeal form.
The appeal procedures only concern the examination schemes managed by iLEARN. For other qualifications, please refer to the appeal procedure of the relevant Examination Institute.
The steps that are carried out when opening a complaint or an appeal procedure are the following:
- within five business days from the receipt of the request, it is examined and a decision if accepting it or not is issued; should the decision be negative a motivation is sent by email to the requester; in this phase, more documentation or information may be necessary and will be asked to the raiser suspending the term to reply;
- if the complaint or appeal is accepted, a confirmation email is sent;
- claims are examined within 15 business days for their acceptance by the Claims Board while Appeals are examined within 15 business days by the Appeals Board;
- the proposals and/or decisions taken by the Boards are finally communicated to the raiser.
To activate the complaint or appeal procedure, please fill in the form below: