FitSM® Advanced Service Operation and Control (SOC) Courses
FitSM® ADVANCED SERVICE OPERATION AND CONTROL (SOC)
The FitSM® Advanced Service Operation and Control (SOC) level certifies your ability to inform effective control and operation of an organization's services.
FitSM® ADVANCED SERVICE OPERATION AND CONTROL (SOC) CERTIFICATION
The FitSM® Advanced Service Operation and Control (SOC) certification is automatically achieved after passing the FitSM® Advanced SOC exam. The FitSM® Advanced SOC course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.
FitSM® ADVANCED SERVICE OPERATION AND CONTROL (SOC) COURSE
The FitSM® Advanced Service Operation and Control (SOC) training course aims to provide individuals with deeper knowledge of the ITSM processes focusing on service operation and control.
Here below you can read the course sheet with all the information about the FitSM® Advanced Service Operation and Control (SOC) training course.
Objectives
- The general aspects of implementing ITSM, the processes required to operate and control services effectively (according to the FitSM-1 standard), and important interfaces in a service management system.
- The six processes related to service operation and control
Who it is aimed at
- Individuals who have already passed the FitSM Foundation exam.
- Individuals aiming to fulfil a coordinating role in the ITSM processes related to the planning and delivery of IT services.
- Candidates who wish to progress to the Expert level of the qualification and certification scheme.
Contents
- Selected general aspects of establishing a service management system (SMS)
- Top management responsibility
- Documentation in a SMS
- The Plan-Do-Check-Act (PDCA) principle for continual improvement
- Service management processes for the operation and control of services (OC)
- Incident & Service Request Management (ISRM)
- Problem Management (PM)
- Configuration Management (CONFM)
- Change Management (CHM)
- Release & Deployment Management (RDM)
- Continual Service Improvement Management (CSI)
Prerequisites
In order to access FitSM® Advanced Service Operation and Control (SOC) course and exam, candidates must hold the FitSM® Foundation certificate.
Duration
Classroom/distant course duration: 2 days
Accreditation
Courses languages
Teacher language
Material course language
Exam type
Certification
FitSM® Advanced Service Operation and Control (SOC) official certificate
Certificate type
Exam language
Exam format
- 60 minutes duration
- Closed book exam. No aids are allowed.
- 30 multiple choice questions (four possible answers for each question, one correct answer per question)
- At least 70% correct answers (21 out of 30) are required to pass the examination