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FitSM® Advanced Service Operation and Control (SOC) Courses

iLEARN is an ATO (Accredited Training Organization) 
of APMG-International for the FitSM® courses
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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.


The FitSM® Advanced Service Operation and Control (SOC) level certifies your ability to inform effective control and operation of an organization's services.



The FitSM® Advanced Service Operation and Control (SOC) certification is automatically achieved after passing the FitSM® Advanced SOC exam. The FitSM® Advanced SOC course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.



The FitSM® Advanced Service Operation and Control (SOC) training course aims to provide individuals with deeper knowledge of the ITSM processes focusing on service operation and control.


Here below you can read the course sheet with all the information about the FitSM® Advanced Service Operation and Control (SOC) training course.


  • The general aspects of implementing ITSM, the processes required to operate and control services effectively (according to the FitSM-1 standard), and important interfaces in a service management system.
  • The six processes related to service operation and control

Who it is aimed at

  • Individuals who have already passed the FitSM Foundation exam.
  • Individuals aiming to fulfil a coordinating role in the ITSM processes related to the planning and delivery of IT services.
  • Candidates who wish to progress to the Expert level of the qualification and certification scheme.


  • Selected general aspects of establishing a service management system (SMS)
  • Top management responsibility
  • Documentation in a SMS
  • The Plan-Do-Check-Act (PDCA) principle for continual improvement
  • Service management processes for the operation and control of services (OC)
  • Incident & Service Request Management (ISRM)
  • Problem Management (PM)
  • Configuration Management (CONFM)
  • Change Management (CHM)
  • Release & Deployment Management (RDM)
  • Continual Service Improvement Management (CSI)


In order to access FitSM® Advanced Service Operation and Control (SOC) course and exam, candidates must hold the FitSM® Foundation certificate.


Classroom/distant course duration: 2 days



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FitSM® Advanced Service Operation and Control (SOC) official certificate

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Exam format

  • 60 minutes duration
  • Closed book exam. No aids are allowed.
  • 30 multiple choice questions (four possible answers for each question, one correct answer per question)
  • At least 70% correct answers (21 out of 30) are required to pass the examination
Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link:

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us ( so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  


Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.