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of APMG-International for the FitSM® courses
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FitSM® EXPERT
The FitSM® Expert level certifies your broader expertise in ITSM and managing an organizational service management system.
FitSM® EXPERT CERTIFICATION
The FitSM® Expert certification is automatically achieved after passing the FitSM® Expert exam. The FitSM® Expert course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.
FitSM® EXPERT COURSE
The FitSM® Expert training course aims to provide individuals with deeper knowledge of the ITSM processes, allowing candidates to fulfil the role of internal or external consultant or auditor in the topic area of IT service management (ITSM).
Here below you can read the course sheet with all the information about the FitSM® Expert training course.
Objectives
Individuals attending this course will become familiar with:
- ITSM-related frameworks and standards;
- Understanding the organizational context of delivering and managing services;
- Leadership and governance;
- Planning and implementing ITSM;
- Monitoring, reviewing and improving ITSM.
Who it is aimed at
This Expert level course aims to provide those fulfilling senior roles in IT Service Management such as process owners, process managers, consultants or auditors.
Contents
- Repeat the most important advanced level knowledge on (lightweight) ITSM
- ITSM-related frameworks and standards
- Understanding the organizational context of implementing ITSM (including federation structures and scope setting)
- Leadership and governance (including top management responsibilities, governance practices, effective communication and organizational change management)
- Planning and implementing ITSM (including service management planning, service design and transition and effective documentation)
- Monitoring, reviewing and improving ITSM (including capability & maturity assessment, key performance indicators, managing an audit program and conducting audits)
Prerequisites
In order to access FitSM® Expert course and exam, candidates must hold both FitSM Advanced Certificates in Service Planning and Delivery (SPD) and Service Operations and Control (SOC).
Duration
Classroom/distant course duration: 2 days
Accreditation
Courses languages
Teacher language
Material course language
Exam type
Certification
FitSM® Expert official certificate
Certificate type
Exam language
Exam format
- 75 minutes duration
- Closed book exam. No aids are allowed.
- 40 multiple choice questions (four possible answers for each question, one correct answer per question)
- At least 70% correct (30 / 40) are required to pass the examination.