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FitSM® Expert Courses

iLEARN is an ATO (Accredited Training Organization) 
of APMG-International for the FitSM® courses
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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.


The FitSM® Expert level certifies your broader expertise in ITSM and managing an organizational service management system.



The FitSM® Expert certification is automatically achieved after passing the FitSM® Expert exam. The FitSM® Expert course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.



The FitSM® Expert training course aims to provide individuals with deeper knowledge of the ITSM processes, allowing candidates to fulfil the role of internal or external consultant or auditor in the topic area of IT service management (ITSM).


Here below you can read the course sheet with all the information about the FitSM® Expert training course.


Individuals attending this course will become familiar with:

  • ITSM-related frameworks and standards;
  • Understanding the organizational context of delivering and managing services;
  • Leadership and governance;
  • Planning and implementing ITSM;
  • Monitoring, reviewing and improving ITSM.

Who it is aimed at

This Expert level course aims to provide those fulfilling senior roles in IT Service Management such as process owners, process managers, consultants or auditors.


  • Repeat the most important advanced level knowledge on (lightweight) ITSM
  • ITSM-related frameworks and standards
  • Understanding the organizational context of implementing ITSM (including federation structures and scope setting)
  • Leadership and governance (including top management responsibilities, governance practices, effective communication and organizational change management)
  • Planning and implementing ITSM (including service management planning, service design and transition and effective documentation)
  • Monitoring, reviewing and improving ITSM (including capability & maturity assessment, key performance indicators, managing an audit program and conducting audits)


In order to access FitSM® Expert course and exam, candidates must hold both FitSM Advanced Certificates in Service Planning and Delivery (SPD) and Service Operations and Control (SOC).


Classroom/distant course duration: 2 days



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FitSM® Expert official certificate

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Exam format

  • 75 minutes duration
  • Closed book exam. No aids are allowed.
  • 40 multiple choice questions (four possible answers for each question, one correct answer per question)
  • At least 70% correct (30 / 40) are required to pass the examination.
Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link:

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us ( so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  


Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.