89692 ITIL® 4 Practitioner: Service Desk exam + Self-study material

ITIL® 4 Practitioner: Service Desk exam + Self-study material online with exam provided by iLEARN Innovative Learning

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

ITIL 4 Practitioner: Service Desk practice module targets IT professionals aiming to demonstrate and validate their expertise in this particular practice area. The Service Desk serves as the liaison between service providers and users. The effective establishment and implementation of this practice can significantly impact user experience, customer satisfaction, and the overall success of service relationships.

ITIL 4 Practitioner: Service Desk exam format

Duration of 30 minutes (45 minutes for candidates taking the exam in a language other than their native)
Closed book
20 multiple choice questions
1 mark for each correct answer
Passing score: 13/20 marks - 65%

For more information about technical requirements and online exam procedure, please click here.

What does the self-study material include?

Official manual in digital format
PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, to be used for self-study
2 official PeopleCert sample papers
Asynchronous Accredited Trainer Support
A two hours coaching session with an accredited trainer (optional service)

By ordering this self-study package you will cover all the requisites imposed by PeopleCert and will be eligible to take the final certification exam.

Typology

Self-study material with exam

Location

Online

Accreditation

PeopleCert

Discounted price

Select Country

209,00EUR
198,55EUR up to 30/09/2023

Language

Objectives

Comprehend the essential concepts, principles, values, and challenges of the Service Desk
Identify the demand for incident resolution and service requests
Create and sustain communication channels and interfaces between the service provider and users
Foster efficient, effective, and user-friendly communication between the service provider and its users
Utilize Service Desk metrics to enhance performance
Evaluate, measure, and advance the Service Desk practice capability within their organization through the ITIL Maturity Model.

Who it is aimed at

This module module targets IT professionals aiming to demonstrate and validate their expertise in this particular practice area.

Key concepts of the practice
Processes of the practice
Roles and competencies of the practice
How information and technology enable the practice
Role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
How the guiding principles support the practice

Prerequisites

In order to access ITIL 4 Service Desk exam, candidates must hold an ITIL 4 Foundation certificate or an ITIL 4 Managing Professional Transition certificate.

Furthermore, candidates must have taken the related accredited training course.
By ordering our ITIL 4 Practitioner self-study packages you will be eligible to take the related final certification exam, covering all the requisites imposed by PeopleCert.

Teacher language

Material course language

Exam type

Online

Certification

ITIL® 4 Practitioner: Service Desk official certificate

This certification is subject to the PeopleCert Continuing Development Programme.
Find out how and when to renew your certification.

Certificate type

Online

Exam language

English

PURCHASE OPTIONS – COMPLETE YOUR PACKAGE!

PeopleCert voucher code validity*

The voucher allows you to take the online exam with the Examination Institute PeopleCert. You will automatically receive the exam voucher code as of the activation date of your account on the platform. In any case, iLEARN reserves the right to send the exam voucher in every moment after the purchase.
The voucher is valid for 12 months from the date of issue.
Please read the exam session rescheduling and the voucher extension policies at this link.

12 months validity from issue date. I confirm I have read terms. - 0.00EUR

Exam location*

The country where the online examination is sat determines the price of the product.
For more information, please read the Commercial Conditions (1.3 Exam location).

Please, select one of the below options.

PeopleCert Official Training Material*

This package includes in the price the PeopleCert Official Training Material (OTM), an extra study resource to the training course provided by iLEARN.
You will be able to access and download the material from our eLearning platform, using the credentials that will be provided to you.

Please select below the language in which you would like to receive the OTM.

ITIL 4 Practitioner: Service Desk - English - 0.00EUR

ADDITIONAL SERVICES (RETAKE, CERTIFICATES, MANUALS, MOCK EXAMS ETC.)

Exam certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the address you provide at the exam registration.

Paper format - 30.00EUR

Attendance confirmation

With this option you can request to receive the attendance confirmation, available in electronic (pdf) format.

PDF format - 10.00EUR

PeopleCert Take2 - Second exam attempt

Add the re-sit option to your exam voucher!
iLEARN gives you the chance to retake the exam in case you fail the first attempt.
You will have up to 6 months from the date of the first attempt to retake your exam.

Add a second attempt to your exam voucher. - 59.00EUR

Add a coaching session with an accredited trainer

You can add a coaching session with an accredited trainer.

The coaching will be held live through a web-conference tool (Microsoft Teams) and will enable you to discuss about the topics that are less clear to you with our trainers, including information about how to handle the certification exam. We recommend to take the coaching session after studying the self-study material and before taking the exam, to make sure you are prepared for the official examination.

You can choose different durations for your coaching: 2, 4 or 8 hours. Please select the option you prefer in the list below.

2 hours - 239.00EUR

PeopleCert official Mock Exam

This option gives you the possibility to access the official mock exam (exam simulator) in PeopleCert portal. With the exam simulator you will be able to simulate the real online exam experience (this is an additional service besides the mock exams already included in the course, if purchased).

I want to add to my package the official ITIL® 4 Practitioner: Service Desk exam simulator. - 59.00EUR

Add 1 year MyAxelos membership

By selecting this option, you will receive 1 year of MyAxelos subscription.
For more details about the service, the PeopleCert Professional Development scheme, and the elements included in the subscription, visit this page.

I want to receive the 1 year MyAxelos membership - 109.00EUR

CHOOSE YOUR FREE COURSE!

PROMO - ADD FOR FREE AN iLEARN COURSE

By purchasing any online package, iLEARN gives you the possibility to access an online course for free for 30 days from ones listed below.
iLEARN also offers the possibility to add the relevant exam at a reduced price.
Furthermore, by selecting a ScrumLearn® or KanbanLearn® training course, you will get also 1-year free access to EasyBoards®, one of the best enteprise Kanban or Scrum team software tools integrated in our training offer for free.

For the complete list of our free courses, please visit this link.

Spanish