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ITIL® 4 Foundation 180d with exam online course in Italian, English, French, Spanish, German provided by iLEARN Innovative Learning



iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
 
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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

 

ITIL® Foundation (ITIL 4 Foundation Edition) introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model. 
The ITIL Foundation (ITIL 4 Foundation Edition) course can provide delegates with an extensive introduction to the core concepts of ITIL. It helps your understanding of the ITIL principles and demonstrates how they can improve an individual’s work and the work of the organization.

Access duration
  • 180 access days to the platform
ITIL Foundation (ITIL 4 Foundation Edition) online course details
  • 8 lessons (3 hours of video recorded by an accredited teachers)
  • Downloadable PDF documents with detailed content (slides, explanations) for each lesson
  • 2 official mock exams
  • Exercises and solutions
  • Access 24/7
  • Official manual in digital format (paper version available for a fee by clicking on the option “ Add the manual in paper format” at the bottom of this page) – We recommend choosing the manual in the language of the course, if available
  • PeopleCert official mock exam (optional service for a fee that allows candidates to test the real exam experience, in addition to the mock exam/s already included in the course. To obtain it, please select the option “PeopleCert official mock exam”)

To complete the course and have an optimal exam preparation, we recommend you to spend at least 14 hours of study.

For further information about online courses, please click here.

ITIL Foundation (ITIL 4 Foundation Edition) online exam format
  • Duration of 60 minutes
  • 75 minutes for candidates taking the exam in a language other than their native
  • Closed book
  • 40 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 26/40 marks - 65%

For more information about technical requirements and online exam procedure, please click here.

PDU - ITIL Foundation (ITIL 4 Foundation Edition)

Our ITIL® Foundation training course can provide 16 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:

Technical: 3
Leadership: 1
Strategic: 12

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.

For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.

ACCREDITATIONS

ITIL® 4 Foundation online course in German on this page is offered by ILX Group, an ATO of AXELOS Limited.

Location

Online

Accreditation

PeopleCert

Individual price

Select Country
499,00EUR

Access duration of the course

180 days

Language

Italian, English, French, Spanish, German

Objectives

Students who complete this course will have learned:

  • An overview of the tools and methodologies, purpose and components of ITIL, including the ITIL Service Lifecycle and the Service Value System
  • The key concepts and value of IT service management to IT service providers and their customers
  • How the ITIL guiding principles can help organizations adopt and adapt service management
  • The activities of the service value chain, and how they interconnect
  • The purpose and key terms of 18 ITIL practices and the 7 essential practices
  • How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization’s size, structure or industry
  • How to become an ITIL Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams

Who it is aimed at

  • Individuals at the start of their journey in service management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of "IT" (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

Contents

Key Service Management and ITIL Concepts

  • Defining Value and its relationship with stakeholders
  • Service relationships and co-creation of value
  • Understanding Service Offerings and Products
  • Balancing Outcomes, Value, Costs and Risks
  • The 4 Dimensions of Service Management
    • Organisations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes

The ITIL Guiding Principles

  • Introduction to the Guiding Principles
  • Understand and apply each of the 7 Guiding Principles

ITIL Service Management Practices

  • Introducing the 3 areas of Practice
  • Key practices in ITIL
    • Incident Management
    • Problem Management
    • Change Control
    • Service Request Management
    • Service Level Management
    • Service Desk
    • Continual Improvement
  • Overview of other practices in ITIL

The ITIL Service Value System (SVS)

  • Understanding the role of the Service Value System
  • Elements of the ITIL SVS
    • Guiding Principles
    • Governance
    • Service Value Chain
    • Practices
    • Continual Improvement
  • Service Value Chain
    • Understanding the Elements of the Service Value Chain
    • Practices and their role in the Service Value Chain
    • Using the Service Value Chain to identify and map Value Streams

Prerequisites

There are no specific pre-requisites. By the way, some appreciation of the ideas and principles of services may be useful.

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in english. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.

Teacher language

Italian, English, French, Spanish, German

Material course language

Italian, English, French, Spanish, German

Exam type

Online

Certification

ITIL® Foundation (ITIL 4 Foundation Edition) official certificate

Certificate type

Online

Exam language

Italian, English, French, Spanish, German
PURCHASE OPTIONS – COMPLETE YOUR PACKAGE!
Language*

Please select the course and/or exam language.



Exam location*

The country where the online examination is sat determines the price of the product.
For more information, please read the Commercial Conditions (1.3 PeopleCert exam location).

Please, select one of the below options.



PeopleCert voucher code validity*

The voucher allows you to take the online exam with the Examination Institute PeopleCert. You will automatically receive the exam voucher code as of the activation date of your account on the platform. In any case, iLEARN reserves the right to send the exam voucher in every moment after the purchase.
The voucher is valid for 12 months from the date of issue.
Please read the exam session rescheduling and the voucher extension policies at this link.

12 months validity from issue date. I confirm I have read terms. - 0.00EUR


PROMO - ADD FOR FREE AN iLEARN COURSE

By purchasing any online package, iLEARN gives you the possibility to access an online course for free for 30 days from ones listed below.
iLEARN also offers the possibility to add the relevant exam at a reduced price.
Furthermore, by selecting a ScrumLearn® or KanbanLearn® training course, you can choose to obtain also 1-year free access to EasyBoards®, one of the best enteprise Kanban or Scrum team software tools integrated in our training offer for free.

For the complete list of our free courses, please visit this link.



Exam certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the address you provide at the exam registration.

Paper format - 30.00EUR


PeopleCert Take2 - Second exam attempt

Add the re-sit option to your exam voucher!
iLEARN gives you the chance to retake the exam in case you fail the first attempt.
You will have up to 6 months from the date of the first attempt to retake your exam.

Add a second attempt to your exam voucher. - 55.00EUR


PeopleCert official Mock Exam

This option gives you the possibility to access the official mock exam (exam simulator) in PeopleCert portal. With the exam simulator you will be able to simulate the real online exam experience (this is an additional service besides the mock exams already included in the course, if purchased).

I want to add to my package the official ITIL® 4 Foundation exam simulator. - 59.00EUR


Attendance confirmation

With this option you can request to receive the attendance confirmation, available in electronic (pdf) format.

PDF format - 10.00EUR


Add the manual in paper format

The price of this package includes the official course manual in digital format. You can request the paper version paying an extra fee, selecting this option.

If you select this option, please send us by email the shipping address for the manual.

I want to request the official manual in paper format. - 99.00EUR




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