•  Take 2 PeopleCert   ENG



iLEARN is an ATO (Accredited Training Organization) 
of APMG-International for ISO/IEC 20000 courses

ISO 20000 Logo

For an online verification of accreditments, do a research with ICONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

 

ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It establishes the requirements and provides the details to implement an effective Service Management System required to deliver high quality IT services, together with guidance on how to demonstrate compliance to the standard.

ISO/IEC 20000 Foundation is the entry level of the certification. Candidates will learn how the standard operates in a typical IT service provider organization.

ISO/IEC 20000 FOUNDATION ONLINE EXAM FORMAT
  • Duration of 60 minutes (75 minutes for candidates taking the exam in a language other than their native)
  • Closed book
  • 40 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 26/40 marks - 65%

For more information about technical requirements and online exam procedure, please click here.

Typology

Exam only

Location

Online

Accreditation

APMG

Individual price

219,00€

Prerequisites

There are no prerequisites for ISO/IEC 20000 Foundation certification.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Exam type

Online

Certification

ISO/IEC 20000 Foundation official certificate

Certificate type

Online

Exam language

English

Exam certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the address you provide at the exam registration.



Accredited course provided by iLEARN*

In order to access to this exam is mandatory to have attended an accredited course provided by iLEARN. If the course has been attended with other providers, iLEARN will not be able to provide the exam voucher.



APMG voucher code validity*

The voucher allows you to take the online exam with the Examination Institute APMG. You will automatically receive the exam voucher code as of the closing date of your account on the platform. If you are ready to take the exam before this date, contact us to get your exam voucher code. The voucher is valid for 1 year from the date of issue unless the option chosen below provides another expiry date.
Please read the exam session rescheduling policy at this link.





ISO/IEC 20000 Foundation exam online exam provided by iLEARN Innovative Learning