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ITIL 4 Practice Manager (ITIL 4 PM) certification training courses and exams based on ITIL framework and ITIL 4 practices
The ITIL 4 Practice Manager stream focuses on practical applications of ITIL practices, enhancing your ability to oversee specific processes and drive continuous improvement. To achieve the ITIL 4 Practice Manager title, you must complete the ITIL 4 Create, Deliver, and Support certification and meet one of the following criteria: obtain any five individual practice-based certifications or complete one of the pre-bundled practice courses: ITIL 4 MSF, ITIL 4 PIC or ITIL 4 CAI.
ITIL 4 Practice Manager (ITIL 4 Practice) Certifications:
- ITIL 4 Specialist: Monitor, Support, and Fulfil (ITIL 4 MSF): Focuses on monitoring, supporting, and fulfilling IT services to ensure they meet organizational needs and standards.
- ITIL 4 Specialist: Collaborate, Assure, and Improve (ITIL 4 CAI): Emphasizes collaboration and assurance to improve service quality and effectiveness through ongoing enhancements.
- ITIL 4 Specialist: Plan, Implement, and Control (ITIL 4 PIC): Covers planning, implementing, and controlling IT processes to optimize and manage service delivery effectively.
Why Choose ITIL 4 Practice Manager?
- Ideal for Practical IT Roles: Perfect for those in hands-on IT positions, refining your skills in managing and improving specific practices.
- Enhance Your Capabilities: Boost your ability to oversee processes and drive enhancements for better organizational performance.
- Optimize Company Procedures: Develop expertise to optimize and streamline company procedures, leading to more efficient and effective IT service management.
Availability and prices of ITIL® 4 Practice Manager courses
ITIL® 4 Practice Manager online courses (e-learning) with exam
In this showcase you will find a selection of training courses, self-study material and exams concerning ITIL® 4 Practice Manager within ITIL 4 Edition qualification scheme.
If you do not see a specific ITIL 4 Practice Manager course or ITIL 4 Practice Manager exam, please contact us.
ITIL® 4 Practice Manager retake exams
Didn't you pass your ITIL 4 Practice Manager exam? You can purchase the Retake exam for a lower price.
In this showcase you will be able to purchase the ITIL 4 Practice Manager online retake exams.
Summary of Topics
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What is ITIL 4 Practice Manager stream?
ITIL 4 Practice Manager (ITIL 4 PM) certification stream is based on the ITIL 4 management practices. These modules provide shorter and more flexible training, and the modules can be mixed and matched according to each student’s needs.
In the context of ITIL, a management practice refers to a collection of organizational resources that are tailored towards achieving specific goals or carrying out tasks. The ITIL framework encompasses 34 management practices in total, each of which constitutes some of the most useful resources available for implementing practical solutions.
What are the ITIL 4 Practices useful for?
Each ITIL certification included in the ITIL 4 Practice Manager stream is to provide a means for professionals to demonstrate and verify their expertise in particular practice areas. Additionally, these certifications serve to validate the abilities and knowledge of professionals who aspire to establish productive cross-practice collaborations and efficient service value streams.
How to achieve ITIL 4 Practice Manager designation?
ITIL 4 Practice Manager is a stream made of three batches, each one divided into five modules. Each module is related to an individual practice.
In order to obtain the ITIL PM designation, candidates should:
- Complete 5 ITIL 4 Practitioner modules or a Combined exam (covering the 5 ITIL 4 Practitioner modules of each batch)
- Obtain the ITIL Specialist: Create, Deliver and Support certification
The ITIL 4 Practice Manager designation is necessary to complete the ITIL 4 certification scheme and to be eligible for the ITIL Master qualification.
The three ITIL 4 Practice Manager batches are composed as follows:
ITIL 4 Specialist: Monitor, Support and Fulfil
- ITIL 4 Practitioner: Incident Management
- ITIL 4 Practitioner: Monitoring and Event Management
- ITIL 4 Practitioner: Problem Management
- ITIL 4 Practitioner: Service Desk
- ITIL 4 Practitioner: Service Request Management
ITIL 4 Specialist: Plan, Implement and Control
- ITIL 4 Practitioner: Change Enablement
- ITIL 4 Practitioner: Release Management
- ITIL 4 Practitioner: Service Configuration Management
- ITIL 4 Practitioner: Deployment Management
- ITIL 4 Practitioner: IT Asset Management
ITIL 4 Specialist: Collaborate, Assure and Improve
- ITIL 4 Practitioner: Continual Improvement
- ITIL 4 Practitioner: Service Level Management
- ITIL 4 Practitioner: Relationship Management
- ITIL 4 Practitioner: Information Security Management
- ITIL 4 Practitioner: Supplier Management
Learning Digital Assistant for ITIL 4 courses
iLEARN has introduced its brand-new service, the Learning Digital Assistant, a study support service that aids you in learning the content for all ITIL 4 certifications, thanks to the integration of Artificial Intelligence into our eLearning platform. Add it to your course by selecting it as an option during the purchase of your ITIL package, or purchase it by selecting the product in the showcase at the beginning of this page.
Discover all the details about your new virtual personal guide for ITIL 4 training.
How to prepare for ITIL 4 Practice Manager exams?
Candidates can prepare for the exams in different ways, thanks to iLEARN training packages.
iLEARN provides the official PeopleCert eLearning courses for each of the ITIL 4 Practices available in the ITIL 4 Practice Manager stream, which include:
- Interactive learning modules
- Official manual in digital format
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, to be used for self-study
- 2 official PeopleCert sample papers
Candidate may also decide to add 2 or 4 hours of remote coaching with an accredited trainer to better prepare for the final certification exam.
Otherwise, candidates can attend an ITIL 4 Practice Manager training in a virtual classroom or in classroom on scheduled dates or in-house. The options available are listed at the top of this page and you can directly choose and purchase your preferred one from there.
iLEARN also offers Combined online courses, which cover the five Practitioner exams included in each group, with the same features as the courses for individual practices:
- ITIL 4 Specialist: Monitor, Support and Fulfil Combined online course
- ITIL 4 Specialist: Plan, Implement and Control Combined online course
- ITIL 4 Specialist: Collaborate, Assure and Improve Combined online course
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