SMLearn® CMDB Foundation Courses

The learning objectives of the course are to be able to:

• Define and distinguish the basic concepts and principles of a CMDB;
• Describe and explain the processes of Service Asset and Configuration Management;
• Know and describe the considerations and requirements relative to the technologies for creating, managing, using and maintaining a CMDB;
• Discuss and explain a structured approach for the planning and creation of a CMDB;
• Illustrate and explain the key challenges, critical success factors, and risks associated with the CMDB;
• Understand and demonstrate the main relationships and points of contact for the key processes (of IT Service Management).

• Individuals who need detailed understanding of how to create a CMDB capable of improving the quality of IT Services.
• IT professionals who work in the field of Service Asset & Configuration Management or are about to start a project for the creation or re-engineering of a CMDB.
• IT professionals who work in the field of Service Transition and who wish to better understand the relationship between this phase of the Service lifecycle and the CMDB.

• The underlying principles of a successful CMDB;
• The processes of Service Asset & Configuration Management;
• The relationship with other processes;
• The technologies for the CMDB;
• The organization for the CMDB.

40% of the course hours is dedicated to practical exercises.

• It is recommended to be certified to ITIL Foundation level (preferably version 3).
• In order to take the exam it is required to attend an accredited course which provides at least 17 hours of training.
• A further 12 hours of self-study are also recommended in addition to the course hours.
• A minimum of two years work experience in the IT field is recommended.