LoginITIL® 4 Specialist: Business Relationship Management Courses
ITIL 4 Specialist: Business Relationship Management certification training courses and exams provided by iLEARN
Summary of Topics
- Availability and prices of ITIL® 4 Specialist: Business Relationship Management courses
- What is Business Relationship Management?
- What is ITIL 4 Specialist: Business Relationship Management training useful for?
- How to achieve the ITIL 4 Specialist: Business Relationship Management certification?
- How to prepare for ITIL 4 Specialist: Business Relationship Management exam?
- Details about ITIL 4 Specialist: Business Relationship Management course
Availability and prices of ITIL® 4 Specialist: Business Relationship Management courses
ITIL® 4 Specialist: Business Relationship Management online courses (e-learning) with exam
In this showcase you will find a selection of online courses and exams concerning ITIL® 4 Specialist: Business Relationship Management within ITIL 4 qualification scheme.
If you do not see a specific ITIL 4 BRM course or ITIL 4 BRM exam, please contact us.
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What is Business Relationship Management?
Business Relationship Management (BRM) focuses on developing and nurturing strong relationships between a business and its stakeholders. It involves understanding stakeholder needs, aligning business objectives with those needs, and facilitating effective communication and collaboration. BRM acts as a liaison, ensuring that the organization delivers value to its stakeholders and meets their expectations. It plays a vital role in enhancing customer satisfaction, driving business growth, and promoting mutual success through strategic relationship management.
What is ITIL 4 Specialist: Business Relationship Management training useful for?
The ITIL 4 Specialist: Business Relationship Management module is designed for IT professionals engaged in cultivating and managing relationships between service providers, consumer organizations, and stakeholders.
Aligned with the ITIL 4 framework, this module offers strategic and practical guidance to help organizations grasp the significance of Business Relationship Management, its essential principles, and associated hurdles. By leveraging these concepts, professionals can optimize the value derived from digital technology investments, create and implement service relationship models, and seamlessly integrate Business Relationship Management into the organization's service value streams, fostering a comprehensive and end-to-end approach.
How to achieve the ITIL 4 Specialist: Business Relationship Management certification?
The ITIL® 4 Specialist: Business Relationship Management certificate is obtained upon successfully passing the related ITIL certification exam.
To be eligible for ITIL 4 Specialist: Business Relationship Management exam, candidates must hold an ITIL 4 Foundation or an ITIL 4 Managing Professional Transition certificate. The related training is also mandatory to sit for the exam.
How to prepare for ITIL 4 Specialist: Business Relationship Management exam?
iLEARN provides the official PeopleCert eLearning ITIL 4 BRM, course, that includes:
- Interactive learning modules
- Official manual in digital format
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, to be used for self-study
- 2 official PeopleCert sample papers
Otherwise, candidates can attend the ITIL 4 Specialist: Business Relationship Management training in a virtual classroom or in classroom on scheduled dates or in-house.
Details about ITIL 4 Specialist: Business Relationship Management course
Objectives
- Outline the roles, responsibilities, knowledge, and skills of Business Relationship Management.
- Facilitate a clear understanding among stakeholders regarding strategic and operational needs, fostering collaboration to create value and accomplish business objectives.
- Utilize Business Relationship Management metrics and key success factors to enhance performance and effectiveness.
- Evaluate, analyze, and enhance Business Relationship Management capability by leveraging the ITIL Maturity Model.
Who it is aimed at
This module is designed for IT professionals who play a crucial role in establishing and cultivating relationships between service providers and consumer organizations, as well as their respective stakeholders.
Contents
- Key concepts of Business Relationship Management (BRM)
- The Business Relationship Management (BRM) Value Streams & Processes
- How to apply The Business Relationship Management (BRM) Models & Techniques
- Business Relationship Management (BRM) roles, skills & organisational solutions
- How Information & Technology supports and enables Business Relationship Management
- The role of partners and suppliers in Business Relationship Management (BRM)
- How to develop the Business Relationship Management (BRM) capability in an organisation
Prerequisites
In order to access any of the ITIL 4 Specialist: Business Relationship Management modules, candidates must hold an ITIL 4 Foundation, ITIL® v3 Foundation or any next ITIL® v3 level certificate or the ITIL 4 Managing Professional Transition certificate.
In order to access the exam, it is mandatory to have attended an accredited training course.
Duration
- Online course duration: 12 months to access the eLearning platform
- Classroom/virtual course duration: 3 days
Accreditation
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Certification
ITIL® 4 Specialist: Business Relationship Management official certificate
This certification is subject to the PeopleCert Continuous Professional Development Programme.
Find out how and when to renew your certification.
Certificate type
Exam language
Exam format
- Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 40 multiple choice questions
- Passing score: 26/40 marks - 65%