The ITIL v3 Foundation, sometimes also referred to as ITIL 2011 Foundation, training course introduces the glossary and content of the ITIL v3 framework, in particular the approach to the Service Lifecycle and the processes involved in this. The course also prepares the participants for the ITIL v3 Foundation certificate in IT Service Management exam.
- 30 access days to the platform
- Exam to do by the selected expiry date
ITIL v3 Foundation (ITIL 2011 Foundation) online course details
- 39 lessons (10 hours of video recorded by an accredited teachers)
- Downloadable PDF documents with detailed content (slides, explanations) for each lesson
- Mid course quiz with immediate online correction
- Exercises and solutions
- 4 official mock exams
To complete the course and have an optimal exam preparation, we recommend you to spend at least 21 hours of study.
Online course format and characteristics
- Access 24/7
- For further information about online courses, please click here
Online exam format and characteristics
For more information about technical requirements and online exam procedure, please click here.
PDU - ITIL® v3 Foundation (ITIL 2011 Foundation)
iLEARN is an Authorized Training Partner (ATP) of the Project Management Institute. Our ITIL® v3 Foundation training course provides 16 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:
Please note that, in order to earn PDUs attending this course provided by iLEARN as an Authorized Training Partner (ATP) of PMI, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.
For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.
N.B.: ITIL® v3 Foundation exam IN ENGLISH will be discontinued from 1st July 2021. For this reason, starting from this date, iLEARN will not provide anymore training courses and voucher codes to obtain the certification in English. For the moment courses and exams in the other languages remain available.
Typology30 days online course with exam
314,10€ up to 30/06/2021
Access duration of the course30 days
The objectives of ITIL v3 Foundation (ITIL 2011 Foundation) course are to gain knowledge and understanding in following areas:
- Service Management practice (understanding)
- Service Lifecycle (understanding)
- Key principles and model (understanding)
- Selected roles (knowledge)
- Selected functions (knowledge)
- Technologies and architecture (knowledge)
- ITIL Qualification scheme (knowledge)
Who it is aimed at
The course is aimed at IT professionals involved in the strategy, design, implementation and delivery of company IT services and, more generally, those who want a overall guide to universally recognised best practice in IT Management.
The course familiarises participants with the content of the ITIL Service Strategy, Service Design, Service Transitions, Service Operation and Continual Service Improvement books.
A particular attention is paid to the development of a culture oriented to the service in IT organizations.
To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in english. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.
Material course language
ITIL Foundation official certificate